Ratings based on 1,067 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 22, 2024 on Expedia
The hotel.is in a GREAT location and for the most part the staff was kind. However my overall experience was NOT good/pleasurable. Upon checking into my room our bathroom was uncleaned. The shower wall was covered with hair and the sink had hair around it. I informed the front desk staff who were responsive however it took multiple request to FINALLY get it cleaned. We also had to have them come to our room three times to deal with our toilet constantly running and/or not flushing. On our 2nd to last day the AC stopped working. It overall was NOT a good experience. When I shared with the manager on duty my dissatisfaction she basically said that they have shared my feedback with the higher ups and that was it. They did give us breakfast for a day in response to the nasty bathroom situation, however based on all of the issues we had you would think at MINIMUM they would comp 1 night. The BEST part of our stay was our server at the bar Gabby! She was PHENOMENAL! Her service as IMPECCABLE! She made sure that your food was exactly to your liking and took excellent care of us. The food was really good as well.
Comment from Hotel Management
Aug. 23, 2024 by Manager, Hotel Management
Dear Lysa,We appreciate that you took the time to share your experience with us.We are sorry to hear about the cleanliness issues you encountered in your room; maintaining a high standard of hygiene is paramount and we regret any oversight in this regard. Additionally, we acknowledge the inconvenience caused by the maintenance challenges with the toilet and the air conditioning system. We strive to ensure all our guests have a comfortable stay and we regret that we fell short of this goal during your visit. It is pleasing to hear that you enjoyed the location of our hotel and found our staff to be kind. We are also delighted to learn that Gabby provided you with impeccable service at the bar and that the quality of food met your expectations.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Sants / Barceló Sants Team
by A traveller
Posted Aug. 22, 2024 on Expedia
Awesome
Comment from Hotel Management
Aug. 23, 2024 by Manager, Hotel Management
Dear Angela,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Sants / Barceló Sants Team
by A traveller
One night in Barcelona
Posted Aug. 21, 2024 on HotelsNice room, comfy bed, great location if you're catching a train the next day!
Comment from Hotel Management
Aug. 23, 2024 by Manager, Hotel Management
Dear Hristina,Thank you for your positive feedback.We are delighted to hear that you found the room to your liking, with a comfortable bed to ensure a restful night. It's also fantastic to know that our location was convenient for your travel plans, making your onward journey seamless.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Sants / Barceló Sants Team
by A traveller
Awesome hotel!!
Posted Aug. 20, 2024 on HotelsProbably one of the coolest hotels I've ever stayed in. Absolutely beautiful, incredibly clean, and quite affordable.
The 2x2 Family room is such a cool concept that most hotels don't have available. Great for large groups and families!
Comment from Hotel Management
Aug. 23, 2024 by Manager, Hotel Management
Dear Kevin, Thank you very much for your kind feedback.We're thrilled to hear that you found our hotel to be one of the coolest you've ever stayed in and appreciate your kind words about its beauty and cleanliness. It's fantastic to know that our 2x2 Family room concept suited your needs perfectly, and that you found our services to meet your expectations in terms of cleanliness, hotel condition, service, and room comfort.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Sants / Barceló Sants Team
by A traveller
Posted Aug. 20, 2024 on Expedia
I found the orbit theme just weird. Half the things in my room were not in working order. The wifi did not work, the blinds (motor controlled) got stuck and had to be manually closed, the toilet didn’t flush properly, and the electrical outlet for the hair dryer was loose and kept turning off the dryer.
On a positive note, it was right at the train station, which made it very convenient. But...that made it quite unsafe and uncomfortable for a solo female traveler to go out after dark. Drug addicts sleeping and peeing on the sidewalk, lots of what looked like homeless people everywhere, I witnessed an attack in the park next to the station where the woman had a tree branch to defend herself. Thankfully the police were right there so she was safe. It's not an area or a hotel I would recommend unless you are not planning on going anywhere and just need a place to sleep overnight.
Comment from Hotel Management
Aug. 27, 2024 by Barceló Sants Team, Hotel Management
Dear Annette,We appreciate that you took the time to share your experience with us.We are truly sorry to hear about the issues you encountered with the room amenities. It's important to us that all facilities are in perfect working order, and we regret that this was not your experience. Your safety and comfort are our utmost priorities. While our location offers convenient transport connections, we completely understand your concerns regarding the surroundings after dark.Please allow me to inform you that we have a technical service team available at the hotel, dedicated to resolving any inconveniences that may arise during your stay. We strive to ensure that all our guests have a pleasant experience, and we would like to inquire if you had the opportunity to notify us about the issues during your stay, as this would have allowed us to assist you more promptly.We appreciate your recognition of the hotel's convenient location directly at the train station, and we look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Sants / Barceló Sants Team
by A traveller
Great value on top of train station
Posted Aug. 16, 2024 on HotelsThe location is great. Train station is just downstairs.
The concept of the hotel is amazing! They shared lot of knowledge of space, solar system, and astronomy.
Hotel offer free bottle water, free welcome sparking wine!
Super nice staff~
Comment from Hotel Management
Aug. 17, 2024 by Barceló Sants Team, Hotel Management
Dear Ivy,Thank you for your positive feedback.We are thrilled to hear that you enjoyed our unique space-themed hotel concept and the knowledge shared about space, the solar system, and astronomy. It's great to know that our complimentary offerings, such as the bottle of water and welcome sparkling wine, were to your liking.Your commendations regarding our staff are greatly appreciated, and we're delighted that the cleanliness of your room and the overall condition of the hotel met your expectations. Your satisfaction with our room comfort is also wonderful to hear.We look forward to welcoming you back on a future occasion.Best regards,Barceló Sants Team
by A traveller
Posted Aug. 16, 2024 on Expedia
The lobby and specially the rooms are just awesome. However there is some confusion at the entrance with a long walk up to a small elevator. Lobby is on the 1st floor and not at the ground or 0 floor. The only way to directly reach out to the lobby is if you drive up to the 1st floor.
Comment from Hotel Management
Aug. 17, 2024 by Barceló Sants Team, Hotel Management
Dear Junaid,Thank you for your review.We are sorry that the access to our lobby via the elevator was not as straightforward as we would have hoped. We are working to improve access to the hotel from the station. It’s delightful to hear that you found the rooms to be awesome and appreciated their cleanliness, hotel condition, and the amenities provided. Our team strives to offer a unique and comfortable stay, and we're glad that these aspects contributed positively to your experience.We hope to welcome you again in the future.Best regards,Barceló Sants Team
by A traveller
Great hotel right at train station
Posted Aug. 16, 2024 on HotelsComment from Hotel Management
Aug. 17, 2024 by Equipo Barceló Sants / Barceló Sants Team, Hotel Management
Dear Kurt, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel's location convenient for your travel needs and that you were satisfied with the cleanliness, condition, and service at our hotel. The comfort of our rooms is something we pride ourselves on, and we're glad they met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Sants / Barceló Sants Team
by A traveller
Posted Aug. 15, 2024 on Hotels
by A traveller
Posted Aug. 15, 2024 on Expedia
Good hotel. We actually loved it. And the breakfast was amazing too.
Comment from Hotel Management
Aug. 15, 2024 by Barceló Sants Team, Hotel Management
Dear Neela,Thank you for your positive feedback.We are thrilled to hear that you loved your stay and that the breakfast offerings were to your satisfaction. It's also gratifying to know that you found the cleanliness of our rooms and the condition of our hotel to be impeccable. We pride ourselves on our service quality, so it's particularly rewarding to receive such high praise in that area. Although you rated our room amenities slightly lower, we hope that the range of facilities provided contributed positively to your overall comfort.We look forward to welcoming you back on a future occasion.Best regards,Barceló Sants Team
