Note fondée sur 201 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2024 sur Expedia
When we checked in there was no toilet tissue in the room at all, towels were very dingy, only enough coffee for one cup and there were two of us and no cream or sugar for the one cup of coffee. Tv remote did not work. Overall, just not a comfortable room at all…….do not recommend.
Commentaires de Gestion de l’hôtel
4 août 2024 par Property Manager, Gestion de l’hôtel
Thank you for the review Ronald, we really appreciate you taking the time to do so. With that said, what you have said is not true and that is unfair. All of the amenities that you claim were not in the room were indeed in the room. If this were so, you would have came to the office and made us aware of the issues. I am sorry that you would not recommend us but we have 28 other FULL rooms of very satisfied customers. Safe travels and we here at High Falls Inn and Suites hope that we can service your hotel needs in the future. :)
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Property Manager, Gestion de l’hôtel
Troy, Thank You so much for the great review! I hope we can service your hotel needs in the future...... :)
par un voyageur
adequate
Publié le 8 juin 2024 sur HotelsFelt safe so that was good. Room was not clean as evidenced by a big sock in middle of room. Also need to simplify the remote. It was also nice to have a place to eat that is walkable just need to maybe have a # to call in instead of waiting 45 minutes as a walk in.
Commentaires de Gestion de l’hôtel
8 juin 2024 par Property Manager, Gestion de l’hôtel
Hey Yolanda, thank you for the review. I am sorry that you felt that the room wasn't cleaned to your standards. You can rest assured that I inspect every room and there was no sock in there but no big deal here we are. The as far as the remote goes, it is a Spectrum remote and we don't have anything to do with that. Channel up and down and the volume is usually the extent of a remote. Have a wonderful day!
par un voyageur
Publié le 4 mai 2024 sur Expedia
This was the most disgusting hotel I’ve ever seen! The beds were so nasty. Hair on the pillows and yellow stains all over the sheets. Would not keep my dog here! Arrived walked in and stayed long enough to get another hotel in order!
Commentaires de Gestion de l’hôtel
4 mai 2024 par Property Manager of a Wonderful Hotel :), Gestion de l’hôtel
Hey Jessica, in regards to your 1 out of 5 review, it is normally not customary for a guest to stay in a room for 45 minutes to an hour, lay down in the beds, and then figure out they want a refund. Upon checking the room after you left I found both beds had been slept in, the bathroom had been used, etc. The other 29 rooms that are full every evening would have a difference of opinion. Have a great day! PS....Pillows have a tendency to have hair on them AFTER you lay down and use it for an hour....
par un voyageur
Publié le 27 avr. 2024 sur Expedia
the property is advertised as non-smoking, but smokers' receptacles right in front of the room doors with extended-stay guests puffing away. the photos show the kitchenette, my room has none. my 'non-smoking' room 210 has a very strong cigarette smell. when i complained to the front desk (the owner), he offered to have it cleaned again, however he told Expedia reprentative that he also offered me a refund. dude's lying through his teeth. the 'white' towels are brown and feel greasy, YUK. i felt all the 'white' towels, they are all very un-sanatized. i checked out after an hour, since i can't stand the cigarette smell. i didn't ask for a refund which i thought Expedia can handle it because they mis-represent the property information, well ... no luck there. if you are a weedhead and a 'cancer club' member, this property is right for you.
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Property Manager, Gestion de l’hôtel
Good Morning Dat and thanks for the review...I am sorry that you felt your experience here was not up to par and I will do everything in my power to make the necessary changes...With that being said, the room you were in, 210, is a non-smoking room. There are smoking rooms around 210 and the ashtrays you are referring to are OUTSIDE for the guests in the non smoking rooms to use so they don't SMOKE in the room. We offered several options to you but you said that you were just bringing it to our attention so you wouldn't get charged for smoking in the room. Normally, when a guest has an issue with the room they don't take a shower, eat take out Chinese food, and lay down on the bed, but here we are...I'm sorry that you felt the towels you USED were brown and felt greasy....I promise you we take pride in cleaning and sanitizing everything at this hotel. Next time you have an issue in the room, I suggest you bring it to our attention immediately and not five hours later after a warm hot shower, take out food and a nap....Have a wonderful day DAT..... :)
par un voyageur
Publié le 26 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 mars 2024 par Heather, Gestion de l’hôtel
Dashanelle....Thank You so much for the excellent review.. We work so hard to make everyone feel welcome here at High Falls Inn and Suites. I hope we can service your hotel needs in the future... :)
par un voyageur
Publié le 25 mars 2024 sur Expedia
They gave me the wrong room type for 1 room and it was a smoking room, smelled like a giant ashtray. The other room was very dirty, including the bed sheets. I went to the office to address the issues and they said that’s all they had available. I asked for a refund and they told me I had to get it through Expedia. When Expedia contacted the property, they refused the refund. However, Expedia did refund me anyway. They never apologized or asked how they could help. It was 10:30pm and I had 4 kids with me on a cross country road trip. The owner then lied on Google reviews about me. I’ve never had such a terrible experience with a hotel before.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Property Manager, Gestion de l’hôtel
Well Hey Jackie, Once again I am sorry that you felt our property did not fit your needs. As I stated on Google reviews, The room was nice enough to sleep in and take a shower so it was accommodating to some extent. As I previously stated, it is not customary in the hotel industry to refund money after a room has been used. Thank You for going the extra mile for two reviews. Safe travels going "cross country" :)
par un voyageur
Friendly staff-no frills
Publié le 18 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
18 mars 2024 par Heather, Gestion de l’hôtel
Thanks Roberta for the great review....I hope we can help with your hotel needs in the future..... :)
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Heather Property Manager, Gestion de l’hôtel
Thanks for the great review.... I hope we can service your hotel needs in the future... :)
par un voyageur de Speedwell
Publié le 8 févr. 2024 sur Expedia
Everything fine
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Heather, Gestion de l’hôtel
Jose, Thank You for taking the time to give us a great review. I'm glad that everything met your standards and we hope that you choose High Falls Inn for your next stay.... :)
