Note fondée sur 206 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 sept. 2024 sur Hotels
par un voyageur
Publié le 5 sept. 2024 sur Expedia
This was just a quick overnight stay, last minute. It was clean, just a little run down. You have to go get your towels, they didn’t have any in there already. Blinds were broke even though there were trees behind the window it still was unnerving thinking you could be watched.
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Assistant Manager, Gestion de l’hôtel
Hey Mel...Thank You so much for the great review!! We enjoyed having you stay with us at the hotel and look forward to seeing you in the future.... :)
par un voyageur
Publié le 30 août 2024 sur Expedia
Everyone was nice and it was a convenient location. The exterior and pictures where not accurate to online.
par un voyageur
Publié le 22 août 2024 sur Expedia
Good
par un voyageur
Publié le 4 août 2024 sur Expedia
When we checked in there was no toilet tissue in the room at all, towels were very dingy, only enough coffee for one cup and there were two of us and no cream or sugar for the one cup of coffee. Tv remote did not work. Overall, just not a comfortable room at all…….do not recommend.
Commentaires de Gestion de l’hôtel
4 août 2024 par Property Manager, Gestion de l’hôtel
Thank you for the review Ronald, we really appreciate you taking the time to do so. With that said, what you have said is not true and that is unfair. All of the amenities that you claim were not in the room were indeed in the room. If this were so, you would have came to the office and made us aware of the issues. I am sorry that you would not recommend us but we have 28 other FULL rooms of very satisfied customers. Safe travels and we here at High Falls Inn and Suites hope that we can service your hotel needs in the future. :)
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Property Manager, Gestion de l’hôtel
Troy, Thank You so much for the great review! I hope we can service your hotel needs in the future...... :)
par un voyageur
adequate
Publié le 8 juin 2024 sur HotelsFelt safe so that was good. Room was not clean as evidenced by a big sock in middle of room. Also need to simplify the remote. It was also nice to have a place to eat that is walkable just need to maybe have a # to call in instead of waiting 45 minutes as a walk in.
Commentaires de Gestion de l’hôtel
8 juin 2024 par Property Manager, Gestion de l’hôtel
Hey Yolanda, thank you for the review. I am sorry that you felt that the room wasn't cleaned to your standards. You can rest assured that I inspect every room and there was no sock in there but no big deal here we are. The as far as the remote goes, it is a Spectrum remote and we don't have anything to do with that. Channel up and down and the volume is usually the extent of a remote. Have a wonderful day!
par un voyageur
Publié le 4 mai 2024 sur Expedia
This was the most disgusting hotel I’ve ever seen! The beds were so nasty. Hair on the pillows and yellow stains all over the sheets. Would not keep my dog here! Arrived walked in and stayed long enough to get another hotel in order!
Commentaires de Gestion de l’hôtel
4 mai 2024 par Property Manager of a Wonderful Hotel :), Gestion de l’hôtel
Hey Jessica, in regards to your 1 out of 5 review, it is normally not customary for a guest to stay in a room for 45 minutes to an hour, lay down in the beds, and then figure out they want a refund. Upon checking the room after you left I found both beds had been slept in, the bathroom had been used, etc. The other 29 rooms that are full every evening would have a difference of opinion. Have a great day! PS....Pillows have a tendency to have hair on them AFTER you lay down and use it for an hour....
par un voyageur
Publié le 27 avr. 2024 sur Expedia
the property is advertised as non-smoking, but smokers' receptacles right in front of the room doors with extended-stay guests puffing away. the photos show the kitchenette, my room has none. my 'non-smoking' room 210 has a very strong cigarette smell. when i complained to the front desk (the owner), he offered to have it cleaned again, however he told Expedia reprentative that he also offered me a refund. dude's lying through his teeth. the 'white' towels are brown and feel greasy, YUK. i felt all the 'white' towels, they are all very un-sanatized. i checked out after an hour, since i can't stand the cigarette smell. i didn't ask for a refund which i thought Expedia can handle it because they mis-represent the property information, well ... no luck there. if you are a weedhead and a 'cancer club' member, this property is right for you.
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Property Manager, Gestion de l’hôtel
Good Morning Dat and thanks for the review...I am sorry that you felt your experience here was not up to par and I will do everything in my power to make the necessary changes...With that being said, the room you were in, 210, is a non-smoking room. There are smoking rooms around 210 and the ashtrays you are referring to are OUTSIDE for the guests in the non smoking rooms to use so they don't SMOKE in the room. We offered several options to you but you said that you were just bringing it to our attention so you wouldn't get charged for smoking in the room. Normally, when a guest has an issue with the room they don't take a shower, eat take out Chinese food, and lay down on the bed, but here we are...I'm sorry that you felt the towels you USED were brown and felt greasy....I promise you we take pride in cleaning and sanitizing everything at this hotel. Next time you have an issue in the room, I suggest you bring it to our attention immediately and not five hours later after a warm hot shower, take out food and a nap....Have a wonderful day DAT..... :)
