Ratings based on 8 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
2.6 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Poor services and dirty
Posted Jan. 6, 2024 on HotelsI was supposed to receive an email 24 hrs before checking for the checking instructions, i never received it. When i got the place there was nobody there to help us out. There’s no front desk.We had to call a phone number that is posted on the front door multiple times to get my access code. Several hrs later I received the email and the code wasnt working i had to call back again. When i finally was able to get in the studio the place was not clean, there was dust everywhere the floor was dirty, the curtains, the walls had stains and the comforters was dirty. There was no one in the premises to help us out. Very disappointed, its a shame because is located in a place close to the SBB and to far from the city center.
Comment from Hotel Management
Jan. 10, 2024 by VISIONAPARTMENTS team, Hotel Management
Dear Rosanna, Thank you for taking time to leave a review. We are happy to hear that you've enjoyed the location! Also, we are sorry that your stay didn't fully meet your expectations. Access codes, and check-in instructions are sent at the day of check-in, not 24h before check-in. We are sorry that the code wasn't working at first, although we are happy, that our Customer Service was able to help you. We are always trying to provide our guests with the highest cleaning standards possible, so we are very sorry that this time it wasn't ideal. Hope that we will be able to provide you with the best possible experience during your future bookings. Your VISIONAPARTENTS team.
by A traveller from Hamilton
Posted Oct. 14, 2023 on Expedia
Room was modern with good amenities. Properties was a short walk from the train station. Check-in was a bit concerning (submit passport and other details in advance and receive key code before arrival) as there was no check-in at the property but all worked well. Basel card (transport and discount card) was waiting for us in our room. Would choose to stay here again.
by A traveller
Poor communication and customer care
Posted Sep. 25, 2023 on HotelsPoor communication
Never received emails/ codes etc
Had to wait 2 hours
Room great but TV not working (most channels blank or no signal)
Then not aloud to have late checkout
by A traveller
Was willing to waste my money to leave early!
Posted Aug. 28, 2023 on HotelsMy stay was awful; I wound up leaving early. The room had zero fan and air movement; I traveled in June, and it was pretty warm. I knew there would be no AC but imagined that I could have an open window and a fan. Unfortunately, the hotel was window cleaning while I was there - there was a sign indicating this would be happening, but it continued two days PAST the end date. Two mornings in a row, I got an early knock at my door to close my window for cleaning. Being jet-lagged and not sleeping well anyway (due to the heat and general discomfort of the room), I found this wake-up call ENORMOUSLY frustrating. I attempted to get a refund for my last night so that I could go someplace else and get a good night of sleep, and they refused it and told Hotels.com that there was no work going on. Even after I sent photos of the window cleaners right outside of my window that morning, they wouldn't budge. Will never, ever go back or recommend this place (and that's a shame as I am a business traveler and this place would have been wonderful if not for the terrible ventilation and stagnant air in the room when you're forced to sleep with your windows closed for the window cleaning that wasn't supposed to be happening!)
by A traveller
Posted Jan. 26, 2024 on Expedia
Le personnel insistant pour le check out, il n’est pas tjs facile de partir à l’heure tout pile, si on ne part pas, c’est qu’on n’est pas pret, bul besoin d’insister
Comment from Hotel Management
Jan. 29, 2024 by Your VISIONAPARTMENTS Team, Hotel Management
Dear Brigitte,We appreciate your feedback regarding the staff's insistence on check-out. We understand that leaving right on time can be challenging, and if guests are not ready to depart, there's no need for unnecessary insistence. We will certainly take this into consideration as we continually strive to improve our services. Thank you for sharing your experience with us, and we hope to have the opportunity to welcome you back in the future. Your VISIONAPARTMENTS Team.
by A traveller
Posted Jan. 2, 2024 on Expedia
Zentrale ruhige Unterkunft.
Comment from Hotel Management
Jan. 10, 2024 by VISIONAPARTMENTS team, Hotel Management
Dear Lea, Thank you for taking the time to share your review. We are glad that your stay was satisfying and met your expectations. We would love to be able to have you as our guest again in the future. Best regards, Your VISIONAPARTMENTS team.
by A traveller
Amazing experience
Posted Oct. 13, 2023 on HotelsIt was an amazing experience. When I booked this hotel I saw really bad comments but on the reallity was an amazing stay. The room was clean and brand new, better than my expectations. You just need to be aware that Is no front desk on the apartament ( but it’s already on the description )
by A traveller
Posted Sep. 2, 2023 on Hotels
