Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Zeer mooie locatie en woning bij Bass Lake en dichtbij Yosemite NP
Publié le 30 sept. 2024 sur HomeAwayWoning is compleet en luxe met openhaard gaskachel. Bedden liggen heerlijk. En een zeer complete keuken met BBQ. buiten. Zeer schoon.
par un voyageur
Horrible customer service and filthy floors
Publié le 22 sept. 2024 sur HomeAwayAs soon as we checked in, we noticed the floors were filthy. I wiped the floors with damp paper towels in all the rooms and the paper towels were black. Also the living room and bedrooms had large area rugs that were beyond dirty. Sofa had stains as well. Called the customer service number. They opened a claim and asked if we would allow cleaning staff to come in the following day to clean. We agreed because we did not want to spend a day of our vacation watching the cleaning staff clean. When we came back later the next day, the floors had been cleaned, area rugs removed and sofa somewhat cleaned. We also noticed my husband’s sandals that were next to the master bed were gone. We spent several hours over the next 5 days calling and texting customer service. They adamantly denied taking the sandals and would not in any way try to resolve this situation. We repeatedly asked for a local manager to call us and were promised a call before checkout. Never received the call. In fact at that point we were told managers don’t call renters, after we were told the manager was out of town and would call us upon return. One lie after another. The cleaning staff that took the sandals knows what they did. Sadly, lesson learned for us. Do not allow anyone to enter the rented house when you are not present.
par un voyageur
VACASA is horrible
Publié le 14 août 2024 sur HomeAwayFirst of all, the “cleaning” lady was still cleaning at 4pm (check-in time). Pillow cases still had hair all over the pillow cases. Bed sheets had hair and some looked like ball hair. Bedroom floor had not been swept. Found old fake fingernails on floor and obvious dirt still on the floor. Comforter had dirt stains. Living room floor was sticky and dirty. Pick up the rug and you see how the floor is supposed to look. Underneath the big rug was clumps of dirt covered instead of cleaned up. A serious disappointment. VACASA is the one who manages this place and they are horrible. Never rent from them. Look them up on social media and read reviews. It’s hard to find a positive review. Seriously horrible.
Commentaires de Gestion de l’hôtel
31 août 2024 par VrboOwner, Gestion de l’hôtel
Hi, Brian, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to address with our housekeeping team. We hope to have the opportunity to better impress you in the future!
par un voyageur
Publié le 10 août 2024 sur HomeAway
par un voyageur
Pretty but odd usability
Publié le 6 juill. 2024 sur HomeAwayThe property is visually pretty and in a good location. However, In staying there and experiencing it, there were a number of oddities with appliances and details in the home that need more careful attention. The customer service is very attentive and helpful, thankfully.
Commentaires de Gestion de l’hôtel
21 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Patty. We apologize for the issues that you encountered during your stay. We appreciate you bringing this item to our attention during your stay and allowing us to review and address it accordingly. Our local operations manager has been made aware of your concern, and they are working on it. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 6 juill. 2024 sur Expedia
par un voyageur de Bothell
Publié le 18 mai 2024 sur Expedia
Condo is really nice gated community with hot pool and all necessary utensils available for making food. It is located 30 minutes from yosemite national park visitor center which makes it extra special.
par un voyageur
location was great , but not clean
Publié le 27 nov. 2023 sur HomeAwaythe unit is mostly what you see in the pictures , but we were sorry to find the place not as clean as expected : beddings had dust , hair on them - we had to wash them and asked for replacements- which we have received .
also the oven didn't work properly - we could not use it - it has a strong gas smell.
also- we asked to have friend that were near by to dinner , we were told we could not - that made no sense either since we were there for Thanks Giving
other then that they did i assume the best they could to solve the issues .
Commentaires de Gestion de l’hôtel
29 nov. 2023 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Nice place
Publié le 1 oct. 2023 sur HomeAwayAll good as advertised
par un voyageur
Great condo 20 minutes from Yosemite south entrance
Publié le 29 sept. 2023 sur HomeAwayNicely furnished, clean, comfortable, condo near the Yosemite south entrance. Everything about the listing was accurate, plus there’s a small grocery store, pizza places, and a small gas station 5-10 minutes away.
