Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
3,0 Service et personnel
2,0 Confort de la chambre
1,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 janv. 2020 sur Hotels
The room wasnt clean and it wasnt worth $75 US
Commentaires de Gestion de l’hôtel
22 janv. 2020 par Lincoln Hazell, Gestion de l’hôtel
I am surprised with the comments made by this guest. He had a misfortune with his mother was sick on the ship. We gave him a discount on the room. After two days he refused to pay for the room and would try to come in late after the office is closed and leave early before the office opens. We had to engage the security lock in order to have him pay for his room. He never made a complaint and he refused the maid service.
When guests cannot do as they please they try to write negative reviews.
Glimbaro Guest House is one of the most affordable properties. We have daily maid service and tries to maintain the rooms in an acceptable standard. We have full time staff in the cleaning and maintenance departments.
We are open for constructive reviews but if a guest have an issue with a room they Should state it and we will have the room cleaned. Why stay in a room for four days, refuse maid service then publish that your room was dirty.
We will have an examination of all the rooms and ensure that the rooms are kept clean and satisfactory. We will introduce a review form, so that the guest can leave comments.
We will endeavor to maintain a clean and safe environment for our guests.
Lincoln S Hazell
Owner/manager
par un voyageur de Köln
Publié le 12 janv. 2020 sur Expedia
positiv ist nur die Lage,
Zimmer eng und dunkel mit immerhin viel Ausstattung auf engem Raum (inkl. Kühlschrank!),
Armaturen z. T. ohne Drehknopf, nur der blanke Stab,
Zimmerreinigung erst am Abreisetag (hatte zuvor allerdings auch nie den Schlüssel an der Rezeption abgegeben), und dann ehe ich tatsächlich ausgechekt hatte (inkl. Entleerung des Kühlschranks, was an einem feiertag ärgerlich war, da ich woanders kein kaltes getränk bekam)
par un voyageur
Publié le 5 janv. 2020 sur Expedia
I have had to say I was disappointed in this guest house for all the categories even though I did not actually see the room because we never got the chance to stay there. Our incoming flight from Barbados was delayed by 4 hours and despite several calls advising them we were going to be late for check in and even a call as we landed in St Kitts at 10.30pm where I LITERALLY begged the receptionist to stay a few more minutes after 11pm to wait for us AND her assurance that she would do so, when we turned up at 11.10pm the whole building was shut up like a prison, bars on the windows, chains on the doors and there was no answer on the telephone. They left my family (including my exhausted 6 year old daughter) to find another place to stay late at night. I would not have been so disappointed with them if the lady I spoke to had not said she would stay and wait for us and then did the opposite. We were stranded with nowhere to sleep for the night. Fate shined on us, however, and a kind taxi driver took us round the corner to the kings pavilion hotel which overlooks the marina, has lovely rooms, and boasts a 24 hour reception. The young man there was very nice and even allowed us a free late checkout seeing as we had a bad night and had checked in so late. My advise, don't book this place if you are flying in later in the day because if you get a delay and miss that 11pm shutdown they are shutting you out without a care in the world, even if you call ahead, as we did.
Commentaires de Gestion de l’hôtel
13 janv. 2020 par Lincoln Hazell, Manager/owner, Gestion de l’hôtel
We have noted your dissatisfaction and wished that you could have given your name so we can adequately deal with this matter.
Although we do not operate the office 24 hours daily we try to meet the needs of our guest. We are however improving our office hours and is hoping to have a 24 hour presence here,
the following is our advertised conditions.
Check-in / check-out
Check-in time starts at: 3:00 PMCheck-in time ends at: 1:00 PMEarly check-in - subject to availabilityLate check-in - availableAdvance notice required for check-in after: 10:30 AMMinimum check-in age is: 18Check-out time is: 1:00 PMFront desk (limited hours)Front desk opens daily at: 8:00 AM Front desk closes daily at: 11:00 PMAdvance notice required for check-inAdvance notice required for check-in : 48 hours prior to arrivalAll guests are required to register
We will like to compensate you for your experience by giving you a free night at the guest house.
Please state the manager's name (Lincoln Hazell) or you can call me directly(869(662)4836
par un voyageur
Publié le 16 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
18 nov. 2019 par Kim, Gestion de l’hôtel
Thanks for your response.
par un voyageur de Rodney Bay St Lucia
Publié le 2 juill. 2019 sur Expedia
The location was the only good thing about this property, Everywhere was dirty I had to use wipes after touching Anything, There was cobwebs over the lights in the bathroom.
We came back to the guest house after the show about 2am and the building was in complete darkness we all had to use our phones for lights to find our way to our room, without electricity my room because very hot and most of us couldn’t sleep, The
Power was restored about 9.35 the following day, no one got a text, call or visit to apologize about the inconvenience.
I am sorry but this place need to get a good cleaning and renovation.
I will never stay in this place nore can I recommend it to anyone.
Commentaires de Gestion de l’hôtel
3 juill. 2019 par kim, Gestion de l’hôtel
Upon check in the first comment this guest made was that she saw 1 bad review online but nevertheless she came, hence, We made every effort to make sure she was comfortable and everyday we would ask her if all is well and her reply was always a positive one. The only truth in this comment is about the power outage which we had no control over as it was a problem with the government meter and we had to wait on the main electricians for the company to fix it. We have plans in place to get a back up generator. We apologized to our guest and explained the situation.
par un voyageur
Publié le 1 juill. 2019 sur Expedia
It is located right in the town which was convenient.
For future my recommendations are better lighting and security through the halls at night and a night staff incase of any emergencies just like saturday morning with the power outage.
The overall experience was good and I hope to see improvement on our return. Thank you for your service.
Commentaires de Gestion de l’hôtel
2 juill. 2019 par Kim, Gestion de l’hôtel
Thanks for your feedback. We will work on the recommendations. Thanks for staying with us and we look forward to see you soon.
par un voyageur
Publié le 15 avr. 2019 sur Hotels
Just a place to crash. WI fi and tv was good. easy walk to the heart of Basseterre
Commentaires de Gestion de l’hôtel
15 avr. 2019 par kim, Gestion de l’hôtel
Thanks for your feedback. We do hope you had a fabulous stay with us.
par un voyageur
Publié le 3 avr. 2019 sur Expedia
It was way overpriced. There were bugs everywhere. Termites. It was in poor condition and there were no perks. I have travelled to many countries and paid less than half the price for a better room and it included breakfast. Would not recommend it.
Commentaires de Gestion de l’hôtel
30 avr. 2019 par kim, Gestion de l’hôtel
Our Main Business is Pest Control. This comment has never been complained about our Guest House. No bugs no Termites. We are also in the same price range as our nearby competitors. We have the lowest prices in town.
par un voyageur
Publié le 3 avr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
9 avr. 2019 par kim, Gestion de l’hôtel
Thank you for your comment.
par un voyageur
Publié le 15 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
9 avr. 2019 par kim, Gestion de l’hôtel
Thank you for your comment.
