Note fondée sur 276 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
Very comfortable
Commentaires de Gestion de l’hôtel
16 août 2024 par Dipak, Gestion de l’hôtel
Thank you for your review We sincerely appreciate it .it motivate our staff to.do better every time. We look.forward to serve you in a near future.
par un voyageur
Publié le 11 août 2024 sur Expedia
This property was terrible. The desk receptionist had a nasty disposition he was very rude! I asked him for two clean face towels he told me to bring the dirty face towels and he'll wash them and give them back to me! I have never stayed in a hotel or motel where I had to bring dirty face towels to the desk in order to get too clean ones. The TV volume went out a day before ceck out. We had to sit in our room without any volume on TV. He did nothing about that. The bathroom was very filthy. They didn't even wash the toilet bowl, the faucet, bathtub, coffee maker.the desk and the telephone! The linen had cigarette holes in them. The bed was uncomfortable and the carpets was dirty and stinky. We switched from room 115 because it was stinky to 206 and it was a little better. We only stay because it was close to a family members funeral. We will tell everyone never to stay at this hotel.
Commentaires de Gestion de l’hôtel
11 août 2024 par Dipak, Gestion de l’hôtel
Sorry for yourr experience. We try our hard to meet or excess guest expectations however we failed here. We will address issues with appropriate department foe.correction. We hope you give us an another chance to prove and serve you better
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Dipak, Gestion de l’hôtel
Thank you for your positive review. We are glad to hear that we meet or exceeded your expectation. This will allow our staff to do better and better everyday. We are looking forward to serve you soon in a near future.
par un voyageur
Drive to Monroe Instead!
Publié le 13 juin 2024 sur HotelsDon't do it! There are much cheaper and cleaner hotels in Monroe. The door handle broke to the bathroom, the water pressure for flushing the toilet was low; the a/c was leaking water and overall it just felt dirty and dank. I could only stay 1 of 2 nights before going to the Marriott. There are Red Roof Inns and other options on 165 that are better for a lower price.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Dipak, Gestion de l’hôtel
Sorry to hear that we failed to meet your expectation. We try to do better however certain things are beyond our control. We got issue fixed. Sorry for inconvenience . I hope you give us another chance to serve you with better service..
par un voyageur
Publié le 30 mai 2024 sur Expedia
Every time I come to the hotel I don't have an issue. The staff is pleasant
Commentaires de Gestion de l’hôtel
30 mai 2024 par D, Gestion de l’hôtel
So sweet to heat hear we meet and or exceed expectations. We thrive to do excellecent and meet expectations. Hope to serve you soon in anear future
par un voyageur
Publié le 25 mai 2024 sur Expedia
Staff very helpful . Liked the refrigerator & microwave in the room . Room was very dirty especially the bathroom. Smelled strongly like cigarettes although a non smoking room. Others were smoking in hall .
Commentaires de Gestion de l’hôtel
29 mai 2024 par Guest Relations, Gestion de l’hôtel
Dear Michelle,We're glad our team made you feel welcome and it's great that your in-room amenities proved convenient. However, we are very sorry for our housekeeping shortfalls. We will use your feedback to improve our performance and we will also ensure your room is given extra attention. Hopefully, you'll consider giving us another try, as we are confident we can make a better lasting impression.
par un voyageur de Bastrop
Publié le 19 mai 2024 sur Expedia
The nice black lady at the front desk and housekeeper
Commentaires de Gestion de l’hôtel
19 mai 2024 par Dipak, Gestion de l’hôtel
Thank you for taking time to review us.. we sincerley appreciate it and help us do better job.We look forward to serving you soon in a near future.
par un voyageur
Publié le 10 mai 2024 sur Expedia
The hallway our room was in smelled heavily of cigarette smoke, and there was a sticker on one of the headboards, but otherwise it was pretty decent place to stay.
Commentaires de Gestion de l’hôtel
10 mai 2024 par Dipak, Gestion de l’hôtel
I am sorry you felt hallway smelled like.smoke We have few rooms.smoking upstairs thus it might have caused it. We will.address other issue with housekeeping . Thank you foe.bring those issue to.out attention..we appreciate your business and looking forward to serve you soon.
par un voyageur
Publié le 10 mai 2024 sur Expedia
No hot water, even though i requested a nonsmoking room, room smelt like it was previously smoked in. And a\c wasnt working properly
Commentaires de Gestion de l’hôtel
10 mai 2024 par Dipak, Gestion de l’hôtel
Sorry we could not meet your expectations however we will adress those issue to.department level for correction .Thank you foe your comment and review .Hope to see you soon.
par un voyageur
Publié le 6 mai 2024 sur Expedia
Everything was fine minus our bathroom. It didn’t seem clean. There were a lot of what looked like abandoned projects. Plants outside with a bag of mulch, old pump for the fish tank in the lobby. Just simple stuff that could help raise the star rating. Staff was there…not friendly but not rude. Again small stuff and it was cheap to stay. The area around it was decent, not terrible, just a small town atmosphere.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Dipak, Gestion de l’hôtel
We thank you for taking your time to write to us. We certainly appreciate your comment. We will.woork.with housekeeping department foe correction We recently removed on on the fish tank so that we are in process of removing that filter .Thank you and have a wonderfulday.
