Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Philippe de johannesburg
Publié le 24 oct. 2015 sur Hotels
Rapport qualité prix correct pour Bata , seulement gros problèmes à l'arrivée car la direction a prétendu n'avoir pas été payée ou pas prévenue de notre arrivée ( 7 chambres)Hotel.com doit trouver une solution pour que les clients ne soient pas importunés avec ce genre de tracasserie.
par un voyageur de CAGUAS
Publié le 8 mai 2024 sur Expedia
El servicio es malo.
Commentaires de Gestion de l’hôtel
17 mai 2024 par DG, Gestion de l’hôtel
Estimado Sr Jaime,Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Bata.Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas.En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.Reciba un cordial saludo.Dieudonne BILLONG Director - ibis Bata
par un voyageur
Boa estadia
Publié le 25 mars 2024 sur HotelsO hotel é bom, os atendentes são excelentes!! Muito atenciosos! O hotel está bem localizado, tem supermercado, restaurantes e o próprio passeio marítimo! O Hotel tem um excelente restaurante. Contudo, foi o Hotel ibis mais caro que fiquei em relação ao restante do mundo!!!
Commentaires de Gestion de l’hôtel
17 mai 2024 par DG, Gestion de l’hôtel
Exmo Senhora Ana,Agradecemos os seus comentários no seguimento da sua estada no ibis Bata.Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível.Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos.Dieudonne BILLONG - Director General
par un voyageur
Publié le 19 déc. 2023 sur Expedia
Super Lage an der langen Uferpromenade, auch wenn das eigentliche Zentrum eher zwei Steinwürfe entfernt ist
Schade, dass die Dachterrasse nicht genutzt wird
Verständigung problemlos auf spanisch, französisch oder englisch
kleiner Kühlschrank im Zimmer reicht für Getränke für die Nacht
par un voyageur
Por debajo de las expectativas.
Publié le 20 nov. 2023 sur HotelsDurante la estancia surgieron distintos inconvenientes y aunque todos se solucionaron de forma satisfactoria, algunos como la limpieza tardaran más de lo razonable. Personal en general agradable, con alguna excepción. No vendría mal algún curso de formación en atención al cliente.
par un voyageur
Publié le 10 sept. 2023 sur Expedia
To start on a positive note, the hotel lobby and restaurant looks clean and inviting. The staff was very polite. Also, the internet was quite stable and sheets and towels were clean. There were however, a few things that need more attention to detail and quality. For example, Extremely small and grainy tv. The TV screen is just bigger than a laptop screen. It smelled like mold in the hallway. Room floor was stained and always looked dirty. The phone in the room didn’t work so I couldn’t reach reception. Although the bathroom was quite clean, they need to do some deeper cleaning to remove some of the set in stains. Overall, since Ibis is a global chain you can expect it to kind of be the same everywhere you go so it’s dependable in that sense. It’s affordable and in a safe location.
par un voyageur
Prepare-se para desconectar.
Publié le 27 août 2023 sur HotelsO que mais me incomodou foi a qualidade da internet. Impossível fazer uma chamada seja com ou sem vídeo. Geladeira não funcionava, janela não abria, funcionários de mal humor. O café da manhã não era ruim. Poderia ter academia. Máquina de cartão de crédito só funciona as vezes. A localização é ótima e a vista muito linda.
par un voyageur
Publié le 15 juill. 2023 sur Hotels
par un voyageur
Publié le 10 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
11 déc. 2019 par Solange BWAME, Gestion de l’hôtel
Thank you very much for leaving these wonderful comments on hotels.com, we are delighted that you enjoyed your stay among us.
We look forward to welciming you very soon.
par un voyageur
Dirty water, dirty towels...
Publié le 15 sept. 2019 sur HotelsThe water is brownish. I trust Ibis could have installed a water treatment device. Towels are dirty. No sleepers in the rooms and the floors are sticky. Any hotel operator should know that hygiene is the crutial condition of a hotel accommodation. Restaurant menu is outdated. Needs substantial improvement
Commentaires de Gestion de l’hôtel
19 sept. 2019 par Solange BWAME, Gestion de l’hôtel
Dear guest,
Thank you for sharing a review of your stay at Ibis Bata. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.
Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, we commit to do our utmost to make sure that you have a fantastic experience among us for your next visit.
