Note fondée sur 407 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel sans intérêt et perdu
Publié le 11 mars 2017 sur Expedia
Pour : Le Director of rooms, seul humain dans l'hotel: Ramli Sinaga.
Contre : Tout
Emplacement : Perdu au milieu de rien et très loin de tout....
Médiocre à tous point de vue.
Hôtel en perdition.
Commentaires de Gestion de l’hôtel
14 mars 2017 par Guest Experience Manager, Gestion de l’hôtel
Dear Valued Guest
Thank you for your review, we are really apologize for any lapse service happened during your stay. rest assured we are going to share your feedback to all our People.
Hope we can see you again in the future so we can provide a better experience.
Best regards
Recommandé
pour Tout le mondepar JM de Juvisy-sur-Orge, France
Très isolé (25 km du centre ville) et quasi vide..
Publié le 13 juill. 2013 sur Expedia
Pour : la piscine et les 4 restaurants
Contre : chmabre désuette... nécessitant un bon rafraichissement!
Emplacement : très (trop?) isolé...
Emplacement un peu éloigné du centre (25 à 30 km), très isolé...
Hotel agréable : belle piscine, 4 restaurants, navette ferry (gratuite)
Chambre un peu désuette : mobilier vieux et sol défraichi
dommage!
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Holiday Inn Resort Batam, Gestion de l’hôtel
Dear Valued Guest, Thank you for your start rating, glad to know you enjoyed your stay with us recently. Looking forward to welcoming you again soon.Regards,Holiday Inn Resort Batam
par un voyageur
Best Resort at Batam
Publié le 23 juin 2024 sur HotelsAmazing Stay and food. Thanks for great hospitality!
Commentaires de Gestion de l’hôtel
24 juin 2024 par Holiday Inn Resort batam, Gestion de l’hôtel
Dear Chetan,Thank you for taking the time to tell us about your experience at Holiday Inn Resort Batam.We are delighted to hear you enjoyed stay with us and please be assure that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort.Best regards,NitaFront Office Supervisor
par un voyageur
Publié le 20 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Holiday Inn Resort Batam, Gestion de l’hôtel
Dear Valued Guest, Thank you for your start rating, we apology for any shortfall you experienced. Hope you'll give us another opportunities to make your stay more enjoyable.Regards,Holiday Inn Resort Batam
par un voyageur
Great place to relax and awesome customer service
Publié le 20 juin 2024 sur HotelsGreat place to relax with the family. Service was excellent. Dea from the front desk team was amazing in providing us an awesome customer service experience.
Commentaires de Gestion de l’hôtel
22 juin 2024 par Ocha, Gestion de l’hôtel
Dear Mr Bala Murugan,Thank you so much for taking the time to leave us such a fantastic 10 out of 10 review! We are delighted to hear you enjoyed stay with us and please know that your feedback is extremely valuable to us. It is fantastic to hear that Eddy from our Front Desk Team providing you an awesome customer service experience. Providing a welcoming and helpful experience for our guests is our top priority, and your positive feedback serves as a great source of motivation for our team. We truly appreciate your comments and are pleased to hear that overall, you had a positive experience during your stay. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort. Warm regards, Orsha Lovelytha Holiday Inn Resort Batam
par un voyageur
Good, not perfect
Publié le 19 juin 2024 sur HotelsThe pre-booked transfer wasn’t at the ferry terminal when we arrived. They did instead upgrade us, all good! ✨
Breakfast was great!
The veggie/fish alternatives in the restaurant was not available for the three days we stayed tho. And not once was our food order fully correct, after being declined a couple of dishes that were “finished”. This is fine, but not at that high price point.
WiFi works, but is slow for video-calls.
The gym is in need of maintenance.
In short it’s good, but not perfect.
Commentaires de Gestion de l’hôtel
22 juin 2024 par Ocha, Gestion de l’hôtel
Dear Valued Guest,Thank you for a share of a feedback of your recent stay experience with us. We understand that transport, breakfast, food variety, Wifi and facilities are an important parts of a stay and we sincerely apologise for the inconveniences caused by the problem. Your feedback is valuable in our ongoing efforts to enhance guest experiences. We will certainly take your comments into consideration. At your convenience, we would be keen to learn more of your feedback of this stay experience for our onward improvement. Once again, we deeply apologise for the inconveniences you face, and we hope that you will give us the opportunity to serve you again in the future, providing you with a more pleasant and enjoyable stay.Warm regards, Orsha Lovelytha Holiday Inn Resort Batam
par un voyageur
Old property.. decent setup.. not going back..
Publié le 18 juin 2024 sur Hotelswe went during the long weekend break in Jun.. so was quite full.. food and service was average with long wait times.. breakfast was crowded.. most of the other restaurants were closed during the day.. the tea tree spa was really good and recommended..
Commentaires de Gestion de l’hôtel
22 juin 2024 par Ocha, Gestion de l’hôtel
Dear Mr/s Nitin,Thank you for a share of a feedback of your recent stay experience with us. We sincerely apologize for the inconveniences caused by the problems with our restaurant because you have to wait a long time for your order. We greatly appreciate your compliments on our Tea Tree SPA. We truly appreciate your comments and are pleased to hear that overall, We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at Holiday Inn Resort Batam.Warm regards, Orsha Lovelytha Holiday Inn Resort Batam
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Holiday Inn Resort Batam, Gestion de l’hôtel
Dear Mr. Low,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BATAM.We would like to start by apologizing to you for your stay was not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and looking forward to welcoming you back at our resort.Best regards,NitaFront Office Supervisor
par un voyageur
Publié le 10 juin 2024 sur Expedia
Nice place to stay. Good staff. Friendly and helpful.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Ocha, Gestion de l’hôtel
Dear Mr Krishan,Thank you so much for taking the time to leave us such a fantastic 5 out of 5 review! We are delighted to hear you enjoyed stay with us and please know that your feedback is extremely valuable to us. Providing a welcoming and helpful experience for our guests is our top priority, and your positive feedback serves as a great source of motivation for our team. We truly appreciate your comments and are pleased to hear that overall, you had a positive experience during your stay. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Resort Batam and looking forward to welcoming you back at our resort. Warm regards, Orsha Lovelytha Holiday Inn Resort Batam
