Note fondée sur 144 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juin 2024 sur Expedia
swimming pool abit dirty
Commentaires de Gestion de l’hôtel
20 juin 2024 par Nathan Gea, Gestion de l’hôtel
Dear Mr. Sih,Thank you for rating and feedback us with a Excellent. Again, we are sorry we weren't able to provide on a more positive stay. Looking forward to welcoming you back soon at ibis Styles Batam Nagoya.Sincerely,ibis Styles Batam Nagoya
par un voyageur
Recommended
Publié le 6 juin 2024 sur HotelsThe room was comfortable. Staff was polite and friendly as well. The hotel even provides shuttle service to Mall Nagoya Hill and Grand Mall Batam 3 times daily.
Overall, satisfied.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Nathan Gea, Gestion de l’hôtel
Dear Mr. EdmenWarmest Greeting From ibis Styles Batam Nagoya.We very much appreciate your comments regarding your stay at ibis Styles Batam Nagoya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,ibis Styles Batam Nagoya
par un voyageur
Overall reasonable stay for the value paid
Publié le 2 juin 2024 sur HotelsThe staffs are not flexible in some areas of service and not check the status of the Accor member and offer benefits for ALL members.
Also they do not have strong command of English so can have miscommunications quite often.
Service staffs were also not eagerly rushing and took about 20min to pour orange juice into takeaway cups.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Nathan Gea, Gestion de l’hôtel
Dear Mrs. Joanna Warmest Greeting From ibis Styles Batam Nagoya.We very much appreciate your comments regarding your stay at ibis Styles Batam Nagoya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,ibis Styles Batam Nagoya
par un voyageur
Publié le 20 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 juin 2024 par Nathan Gea, Gestion de l’hôtel
Dear Mr. Gordon,Warmest Greeting From ibis Styles Batam Nagoya.Thank you for rating and feedback with us.Looking forward to welcoming you back soon at ibis Styles Batam Nagoya.Sincerely,ibis Styles Batam Nagoya
par un voyageur
Publié le 12 mars 2024 sur Expedia
The property and facilities are good value for money and well maintained. During this stay there was an incident, where someone used the room while I was away and left the room with toilets messed up and the bed used. On reporting this the staff changed out the sheets and mentioned that a supervisor will get in touch in the morning. But there was no attempt from the management to try and understand what happened. On checking out the staff wasn’t aware that this happened and asked for all the details all over again. Still waiting for a formal response from the management.
Commentaires de Gestion de l’hôtel
12 mars 2024 par ibis Styles Batam Nagoya, Gestion de l’hôtel
Dear Mr Shiraz Kabir.Warmest Greetings from ibis Styles Batam Nagoya!We are truly sorry to see your experience at ibis Styles Batam NagoyaHas been filled with the negative experiences, although we pride ourselves we great customer service,it seems that seems that on this occasion we have failed.We have found out which staff were in charge at that time and we have taken action and we share your negative experiences with all our teamwe will try to learn from it and certainly all our team will have an additional to re ensured to be on top of them self.Again, we are sorry we weren’t able to provide on a more positive stay. we look forward to welcoming you back and hope that your next visit will be much more enjoyable And all of us in ibis Styles Batam Nagoya are looking forward to welcoming you back soon.Thank you for your kind attention.Warm RegardsIbis Styles Batam Nagoya
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 avr. 2024 par Nathan Gea, Gestion de l’hôtel
Dear Mr. SathinathanThank you for the ratings and feedback on ibis Styles Batam Nagoya.We look forward to welcome you back.Warms RegardsIbis styles Batam Nagoya
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Everything nice
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Nathan Gea, Gestion de l’hôtel
Dear Mr iskandar,Thank you for your feedback on ibis Styles Batam Nagoya.We look forward to welcome you back.Sincerely,ibis Styles Batam Nagoya
par un voyageur
Ms
Publié le 26 déc. 2023 sur HotelsChecking only 2 sets customer in front us 3-4 pm but take about 30mins+ , when went “ first room “ was ppl checked in the room already ( feel very bad ) , then gave us another room , room is big ( coz we booked suit ) but towel is smelly and asking for extra towel not available , bed sheet have stamp on it and fridge have coke left from last guest.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Nathan Gea, Gestion de l’hôtel
Dear Ms. Ju YiWarmest greeting from ibis Styles Batam Nagoya !we are truly sorry to see your experience at ibis Styles Batam Nagoya has been filled with the negative experiences, although we pride ourselves with great customer service, it seems that on this occasion we have failed.we have shared this feedback with all our team. We will try to learn from it and certainly all our team will have an additional training to re ensured to be on top of them self.Again, we are sorry we weren't able to provide on a more positive stay.We look forward to welcome you back and hope that your next visit will be much more enjoyable and All of us in ibis Styles Batam Nagoya are looking forward to welcoming you back soon.Warm Regards, ibis Styles Batam Nagoya.
par un voyageur
Not coming back again. There's many other hotels.
Publié le 20 déc. 2023 sur HotelsBreakfast was very bad. Food was not up to par.
Very inflexible with late check out unless we pay 100k Rph.
Check out time reminder from housekeeping and reception half an hour before time.
Other than that the room was great.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Nathan Gea, Gestion de l’hôtel
Dear Mrs. Jen Janice,Warmest greeting from ibis Styles Batam Nagoya !we are truly sorry to see your experience at ibis Styles Batam Nagoya has been filled with the negative experiences, although we pride ourselves with great customer service, it seems that on this occasion we have failed.we have shared this feedback with all our team. We will try to learn from it and certainly all our team will have an additional training to re ensured to be on top of them self.Again, we are sorry we weren't able to provide on a more positive stay.We look forward to welcome you back and hope that your next visit will be much more enjoyable and All of us in ibis Styles Batam Nagoya are looking forward to welcoming you back soon.Warm Regards, ibis Styles Batam Nagoya.
par un voyageur
Great Hotel On a Hill
Publié le 15 déc. 2023 sur HotelsCommentaires de Gestion de l’hôtel
8 janv. 2024 par Nathan Gea, Gestion de l’hôtel
Dear Mr. ChoyWarmest greeting from ibis Styles Batam Nagoya !Thank you for your feedback on ibis Styles Batam Nagoya.We look forward to welcome you back.Warm Regards, ibis Styles Batam Nagoya.
