Ratings based on 440 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Margate
Posted Sep. 23, 2024 on Expedia
Needs painting
Comment from Hotel Management
Oct. 9, 2024 by Sutamar, Hotel Management
Dear Mr. AdrianThank you for your feedback. We appreciate you bringing this to our attention and will address the painting needs as part of our ongoing maintenance efforts. Your comfort and satisfaction are important to us, and we hope to welcome you back soon to an even better experience.SutamarRevenue Manager
by A traveller
Posted Sep. 9, 2024 on Expedia
Pros:
- Free transport (shuttle bus/van) from the resort to Nongsa Pura ferry terminal and vice versa - can book the transport via email/WhatsApp prior to arrival/departure
- Large villa with 3 en-suite bedrooms, living room (with dining table and refrigerator), outdoor barbeque area and private pool (with cabana (not sheltered))
- Comfortable beds and pillows in the bedrooms
- Good water pressure in the bathrooms
- Water dispenser included in the living room
- Good variety of activities available in the resort
- Decent food choices at the buffet breakfast venue
Cons:
- Very poorly maintained villa. Cleanliness standard was probably equivalent to that of a 2-star resort - all three toilets in the 3-bedroom villa had a strong sewage smell, master bedroom and pool area had two cockroaches, pool water was dirty
- Air-conditioner was leaking in one of the bedrooms and could not be fixed by the technicians
- Lots of mosquitos in the villa complex
- Slow service - booked a barbeque in the villa (for DIY cooking) and the food was only delivered about 1 hour after the initial booking time
- Kitchenette area only has a sink and utensils, and does not include a stove
- Beach club in the resort is under renovation
- Resort is located at a more secluded area in Batam and it takes about 35-45 minutes to get to the Batam city centre via taxi/private hire cars
Comment from Hotel Management
Oct. 4, 2024 by Sutamar, Hotel Management
Dear Mr/Ms. Xinyi,Thank you for sharing your detailed feedback about your recent stay with us. We're delighted to hear that you enjoyed the spacious villa, the comfort of our beds, the resort's activities, and the convenience of our transportation service. We appreciate your kind words and are glad that these aspects of your stay met your expectations.However, we sincerely apologize for the shortcomings you encountered during your visit. We take your comments about the cleanliness, maintenance, and service delays very seriously. Please be assured that we have already addressed these issues with our housekeeping and maintenance teams to prevent such occurrences in the future.Regarding the sewage smell and the air-conditioning problem, we are investigating these matters thoroughly to ensure they are resolved. We regret the inconvenience caused by the delay in delivering your BBQ meal and will work on improving our service efficiency.As for the presence of mosquitoes, we are enhancing pest control measures to ensure a more comfortable environment for our guests. Additionally, the beach club renovation is a temporary measure, and we look forward to unveiling a more enjoyable space for our guests soon.We truly value your feedback, as it helps us improve. We hope to welcome you back in the future and provide you with a much more seamless experience. Should you decide to visit again, please feel free to reach out to us directly, and we will ensure everything is taken care of to make your next stay a more pleasant one.SutamarRevenue & Reservation ManagerMontigo Resort Nongsa
by A traveller
Posted Aug. 24, 2024 on Hotels
The staff are incredibly accommodating and it is an easy trip from Singapore via ferry. Parts of the property were nice but the main pool and beach area were under construction. I’d say the photos might be a bit outdated or we just happened to come before the property was spruced up for high season. Overall it could use some love. Private pool was a huge asset, as was included breakfast.
Comment from Hotel Management
Sep. 6, 2024 by Sutamar, Hotel Management
Dear Valued Guest,Thank you for your feedback and for highlighting the ease of your trip from Singapore. We’re glad to hear that you found our staff accommodating and appreciated the private pool and included breakfast.We apologize for any inconvenience caused by the construction in the main pool and beach area. We’re currently working on improvements to enhance our property, and we appreciate your understanding during this time. Your feedback is valuable as we continue to make updates and ensure our facilities meet the high standards we aim for.We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Warm regards,SutamarRevenue & Reservation ManagerMontigo Resort Nongsa
by A traveller
Posted Aug. 24, 2024 on Expedia
Comment from Hotel Management
Oct. 9, 2024 by Sutamar, Hotel Management
Dear Mr/Ms. FazleenThank you so much for your 5-star rating! We're thrilled to hear that you had a wonderful experience with us. Your positive feedback motivates our team to continue providing exceptional service. We look forward to welcoming you back for another memorable stay!SutamarRevenue Manager
by A traveller
Posted Aug. 2, 2024 on Hotels
by A traveller
Posted Jul. 30, 2024 on Hotels
by A traveller from singapore
Posted Jul. 14, 2024 on Expedia
The villa have very beautiful and scenic seafront facing.
Comment from Hotel Management
Sep. 6, 2024 by Sutamar, Hotel Management
Dear Valued Guest,Thank you for your kind words! We’re delighted to hear that you enjoyed the beautiful seafront views from your villa. It’s always our goal to provide our guests with a stunning and memorable experience.We hope to have the pleasure of welcoming you back for another stay in the future!Warm regards,SutamarRevenue & Reservation ManagerMontigo Resort Nongsa
by A traveller
Posted Jun. 23, 2024 on Expedia
It's a beautiful resort with lot if activities to do.
Comment from Hotel Management
Jun. 24, 2024 by Arta, Hotel Management
Dear Mr. Vikram Singh,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. Kind regards,Arta Revenue and Reservations Manager
by A traveller
Montigo rocks!!
Posted Jun. 15, 2024 on HotelsMy family of 5 recently stayed at Montigo resort and though we only had a short 2D1N stay, we had the most amazing time.
The villa was spacious and comfortable and we enjoyed all the facilities within the villa and around the property.
But what sets the experience apart from other vacations we’ve had was the service. Every single staff member at Montigo we encountered was warm and helpful, attentive to our requests and going out of their way to make sure that we had an enjoyable stay.
In particular, staff members Felli and Andry helped us a lot during our stay and treated us with so much care that prompted my son to ask me if we’re VIPs. 😊
We definitely look forward to returning soon and once again like to say a huge thank you for the fantastic experience!!
Comment from Hotel Management
Jun. 24, 2024 by Arta, Hotel Management
Dear Eddie,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. Kind regards,Arta Revenue and Reservations Manager
by A traveller
Posted Jun. 10, 2024 on Expedia
Wonderful pool within villa. Excellent service from all resort staff.
Comment from Hotel Management
Jun. 13, 2024 by Arta, Hotel Management
Dear Eugene,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. Kind regards,Arta Revenue and Reservations Manager
