Note fondée sur 279 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 juill. 2024 sur Hotels
The staff are excellent, they go above and beyond. Breakfast staff were especially good
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Adam, Thank you for trusting us as your preferred accommodation and taking the time to share your memorable story in Hotels.com, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that we were able to meet your expectations. We will share your compliment to all our team as it will motivate and encourage us to continuously give the best service and quality to all our loyal customers. We are looking forward to the opportunity to welcome you back again soon. With kind regards, Enrico SR Aji Hotel Manager
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rahman, Thank you for trusting us as your preferred accommodation and taking the time to share your memorable story in Hotels.com, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that we were able to meet your expectations. We will share your compliment to all our team as it will motivate and encourage us to continuously give the best service and quality to all our loyal customers. We are looking forward to the opportunity to welcome you back again soon. With kind regards, Enrico SR Aji Hotel Manager
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Overall ok. Just the bathroom is not well, the water is easily flowing outside. Maybe need a door
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Swanny, Thank you for taking the time to leave a constructive review. We've noted your constructive feedback. Our guest satisfaction is invaluable to us. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. With kind regards, Enrico SR Aji Hotel Manager
par un voyageur
Publié le 5 juill. 2024 sur Hotels
No towels provided until we contact reception, shower curtain is not clean, aircon not cold.
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear khoo,Thank you for taking the time to leave a constructive review. For our towel avaibilty, shower curtain quality and air cond problem we've noted and followed up with our Housekeeper, our laundry provider and our Duty Engineer. Our guest satisfaction is invaluable to us. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam.With kind regards,Enrico SR AjiHotel Manager
par un voyageur
Publié le 4 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Didier,Thank you for making us as your trusted accomodation in Batam and for taking your time for sharing your enjoyable stay experience on Hotels.com following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that we're able to meet your expectations. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you.With kind regards,Enrico SR AjiHotel Manager
par un voyageur
スパ施設はない
Publié le 26 juin 2024 sur Hotelsお値段の割には施設はかなり古い印象があります。朝食も特筆すべきものはなく、料理の温度も適温とは言えない程度でした。ホテルの説明にはスパがあるような写真や文面がありましたが、実際は何もありませんでした。
Commentaires de Gestion de l’hôtel
27 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Valued Customer,Thank you for trusting us as your trusted accomodations in Batam and taking the time to share your story in Hotels.com, following your stay at Swiss-belinn Baloi, Batam. We,ve noted and followed up your feedback for food temperature on breakfast with our Head Chef. For our Spa, we're upgrading the facility but our Spa service is still available for the in room service, for Spa reservation you can contact our reception. We will share your feedback to all our team as it will motivate and encourage us to continuously give the best service and quality to all our loyal customers. We are looking forward to the opportunity to welcome you back again soon. With kind regards, Enrico SR Aji Hotel Manager
par un voyageur
Publié le 21 juin 2024 sur Hotels
Just always felt the bathroom not so tidy. The water go thru outside the bathroom during people take a bath.
Commentaires de Gestion de l’hôtel
22 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Swanny, Thank you for taking the time to leave a constructive review. We've noted your constructive feedback for cleanliness quality in bathroom with our Housekeeper and we'll be taking corrective action to prevent it occurring in the future. Our guest satisfaction is invaluable to us. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. With kind regards, Enrico SR Aji Hotel Manager
par un voyageur
Publié le 23 mai 2024 sur Expedia
The staff over there is good
Commentaires de Gestion de l’hôtel
24 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear ben, Thank you for chosing Swiss-Belinn Baloi Batam as your trusted accomodation in Batam and taking your time for sharing this wonderful story of yours. I am glad that the Swiss-Belinn Baloi service has been well delivered from the team. We will share your compliment to all our team. I believed all the team will be proud to read your compliment and it will motivate all us to provide our best service and product for all our loyal customers. We are looking forward to the opportunity to welcome you back again soon. With kind regards, Enrico SR Aji Hotel Manager
par un voyageur
Publié le 13 mai 2024 sur Expedia
The most convenient, clean and safe hotel i have stayed.
Commentaires de Gestion de l’hôtel
15 mai 2024 par Hotel Manager, Gestion de l’hôtel
Dear TinBoon,Thank you for making us as your trusted accomodation in Batam and for taking your time for sharing your memorable stay experience on Expedia following your stay at Swiss-Belinn Baloi, Batam. It is a real pleasure for us to hear that we're able to meet your expectations. Once again thank you so much and we look forward to the opportunity to welcome you back to Swiss-Belinn Baloi, Batam. Thank you.With kind regards,Enrico SR AjiHotel Manager
par un voyageur
Publié le 5 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mai 2024 par Syaiful, Gestion de l’hôtel
Dear Valued Customer Warmest greetings from Swiss-Belinn Baloi BatamThank you for staying with us during your in Batam,and we also thank you for taking the time to give us a review at Hotels.comFeedback from guests is a good suggestion for us to improve service qualitybut we are very saddened by your impression rating with us of 6/10really appreciate it if you would share with us what was less than memorable about your stay at Swiss-Belinn BaloiIn the future we hope to serve all guests welland we also look forward to your next visit, to give you good memoriesBest Regards Syaiful RahmanAsst. Front Office Manager
