Note fondée sur 286 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Halfway my air con stop working causing a terrible hot night sleep
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Alex,Thank you for your feedback and for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your stay due to the air conditioning malfunction. A comfortable environment is essential for our guests, and we regret that we fell short in this regard.Please rest assured that we take such issues seriously and will investigate this matter to prevent it from happening in the future. Your comfort is our priority, and we appreciate your understanding.We hope to have the opportunity to welcome you back for a better experience.Warm regards,Enrico SR AjiHotel Manager
par un voyageur de Singapore
Publié le 30 sept. 2024 sur Expedia
Great place to stay and accessible to malls
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ong, Warm greetings from Swiss-Belinn Baloi Batam, Thank you for your compliment and thank you for sharing your memorable experience during your stay with us at Swiss-Belinn Baloi, Batam. We are delighted to read that you enjoy the stay with us. Your valuable feedback about our hotel will be shared throughout the hotel. We believe your feedback will encourage all our team to always exceed our guest satisfactions. Thank you again for your feedback, me and our team will be more than happy to welcome you. Sincerely, Enrico SR Aji Hotel Manager
par un voyageur
Wonderful Great Stay
Publié le 9 sept. 2024 sur HotelsI have to mention the receptionist Zikry, Shalbrina & Abigael, their services are great, polite and always helpful whenever I asked for help. Their services is remarkable, I must praised them. As this my extension stay for 3 more days as I already stayed 4 days earlier. This hotel is my only choice in Batam I like this hotel with everything I want in it. Looking forward to come stay in this hotel again.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Chee Wan, Thank you for taking the time to share your memorable experience in Hotels.com, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that service quality was able to exceed your expectations. Especially by Zikry, Shalbrina and Abigail. We will share your compliment to Zikry, Shalbrina, Abigail and also to all of our team as it will motivate and encourage us to continuously give the best service and quality to all our loyal customers. Thank you again for your feedback, me and our team will be more than happy to welcome you. Sincerely, Enrico SR Aji Hotel Manager
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Breakfast was tasteless and lacked variety
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Valued Customer,Thank you for taking the time to leave a constructive review. For our breakfast taste and variety, we've noted and followed up with our Chef. Our guest satisfaction is invaluable to us. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam.With kind regards,Enrico SR AjiHotel Manager
par un voyageur
Publié le 21 août 2024 sur Hotels
This hotel is great with all shopping mall in walking distance, I got a smoking room which I requested and honestly speaking in this present situation there is mostly or unlikely in the world that hotels have a smoking room cater for smokers which I’m disgusted with this regulation, but this hotel have all I want so I love it. Calling all smokers if comes to Batam Indonesia this Swiss Bellinn hotel is can’t be miss and is must to book this hotel. Front desk receptionist is helpful and courteous with a good attitude. This hotel is remarkable.
Highly recommended
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Chee Wan, Warm greetings from Swiss-Belinn Baloi Batam, Thank you for your compliment and thank you for sharing your memorable experience during your stay with us at Swiss-Belinn Baloi, Batam. We are delighted to read that you enjoy the stay with us. Your valuable feedback about our hotel will be shared throughout the hotel. We believe your feedback will encourage all our team to always exceed our guest satisfactions. Thank you again for your feedback, me and our team will be more than happy to welcome you. Sincerely, Enrico SR Aji Hotel Manager
par un voyageur
Short getaway
Publié le 15 août 2024 sur HotelsRoom is comfortable, except toilet/bath area somewhat small, plus some renovation noise from 10am to 5pm. Service is very good for a 3 star hotel. Location is good to malls and restaurants.
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Valued Customer, Thank you for taking the time to share your memorable experience in Hotels.com, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that service quality was able to exceed your expectations. We will share your compliment to all of our team as it will motivate and encourage us to continuously give the best service and quality to all our loyal customers. Thank you again for your feedback, me and our team will be more than happy to welcome you. Sincerely, Enrico SR Aji Hotel Manager
par un voyageur de Singapore
Publié le 11 août 2024 sur Expedia
the location of the hotel is just a few minute walk from the Grand Batam Mall and many other local shopping, food and massage places. Overall, it is value for money to stay in this hotel.
The slope at the driveway is very steep and the staircase next to it can be better improved to make walking more safe especially during raining.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear TACK CHEONG, Thank you for trusting us as your preferred accommodation and taking the time to share your memorable story in Expedia, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that we were able to meet your expectations, special for our hotel's prime location. We will share your compliment to all our team as it will motivate and encourage us to continuously give the best service and quality to all our loyal customers. We are looking forward to the opportunity to welcome you back again soon. With kind regards, Enrico SR Aji Hotel Manager
par un voyageur
Publié le 30 juill. 2024 sur Hotels
The staff are excellent, they go above and beyond. Breakfast staff were especially good
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Adam, Thank you for trusting us as your preferred accommodation and taking the time to share your memorable story in Hotels.com, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that we were able to meet your expectations. We will share your compliment to all our team as it will motivate and encourage us to continuously give the best service and quality to all our loyal customers. We are looking forward to the opportunity to welcome you back again soon. With kind regards, Enrico SR Aji Hotel Manager
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rahman, Thank you for trusting us as your preferred accommodation and taking the time to share your memorable story in Hotels.com, following your stay at Swiss-belinn Baloi, Batam. We are delighted to hear that we were able to meet your expectations. We will share your compliment to all our team as it will motivate and encourage us to continuously give the best service and quality to all our loyal customers. We are looking forward to the opportunity to welcome you back again soon. With kind regards, Enrico SR Aji Hotel Manager
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Overall ok. Just the bathroom is not well, the water is easily flowing outside. Maybe need a door
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Swanny, Thank you for taking the time to leave a constructive review. We've noted your constructive feedback. Our guest satisfaction is invaluable to us. We are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our product, facility and service. We hope to see you again on your next visit to Batam. With kind regards, Enrico SR Aji Hotel Manager
