Note fondée sur 140 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 sept. 2024 sur Wotif
Best location
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Dee, Gestion de l’hôtel
Thank you so much for taking the time to provide your feedback. We are pleased you had a good stay. We do love our position in the national park and across from the beach. We look forward to welcoming you again in the future. Shelly Beach Holiday Park Team.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Dee, Gestion de l’hôtel
Thank you Terry for your good feedback, we look forward to seeing you again in the future!Shelly Beach Holiday Park Team.
par un voyageur
Publié le 26 août 2024 sur Expedia
Cabin was very run down shower door broken, bed rock hard, pillows old and flat, walls and paint chipped.
View was perfect and staff polite.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Dee, Gestion de l’hôtel
Hi Stephanie, thank you for taking the time to send through a review. We do love the area and the wonderful views. We are up grading our cabins presently so if you are looking for a more modern option we recommend the new 3 Bedroom Pool View Cabins (share with some friends) or our Coastal Cabins, recently renovated. See you again soon.
par un voyageur
Publié le 25 août 2024 sur Wotif
Always love our stays here
par un voyageur
Publié le 11 août 2024 sur Expedia
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The microwave and the iron weren't working. Needed to heat up food but couldn't. The iron leaked dirty all over the clothes. We complained but the office staff didnt seem to care
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Rosie, Gestion de l’hôtel
Good morning ImranThank you for taking the time to provide a review score.We really appreciate it and are thrilled you enjoyed your stay with us. Hopefully we'll see you again soon. Regards, Shelly Beach Holiday Park Team
par un voyageur
Publié le 19 juill. 2024 sur Wotif
The cabin was old and tired. The windows didn’t close properly and the whirlybird on the roof made a loud noise all through the night that you could hear in the upstairs bedroom. The pipes banged every time you used the taps, shower or toilet which was very inconvenient at night when the attached cabin used these. The walls were paper thin and you could hear what was happening in the attached cabin all night long. When I brought this to the attention of the park it was made out to not be a problem. No attempt to make things right. Do not recommend.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Rosie, Gestion de l’hôtel
Hi Ben,Thanks for your feedback. Your comments were taken very seriously and maintenance staff attended as soon as we were made aware of these issues. To ensure we are improving at all times please provide details on what you feel we could have done for you to make things right. We are sorry you had a negative experience so happy to have any more feedback you can provide.RegardsRosie - Manager
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Rosie, Gestion de l’hôtel
Thank you Marjorie, we appreciate you taking the time to provide a review and hope to welcome you back to Shelly Beach Holiday Park soon.RegardsRosie - Manager
par un voyageur
Publié le 26 mai 2024 sur Wotif
we had our accomidation cancelled on us the day we were to stay at the property. NOT HAPPY we had to find somewhere else to stay when we were 5 hours away from home.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Rosie, Gestion de l’hôtel
Good morning DamienWe have put in an enquiry to Wotif to explain how they enabled you to book our property when we were booked out some days earlier. I totally understand your frustration and hope the alternate accommodation organised for you at Blue Lagoon Beach Resort just down the road was handy for you. RegardsShelly Beach Holiday Park
