Note fondée sur 136 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The microwave and the iron weren't working. Needed to heat up food but couldn't. The iron leaked dirty all over the clothes. We complained but the office staff didnt seem to care
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Rosie, Gestion de l’hôtel
Good morning ImranThank you for taking the time to provide a review score.We really appreciate it and are thrilled you enjoyed your stay with us. Hopefully we'll see you again soon. Regards, Shelly Beach Holiday Park Team
par un voyageur
Publié le 19 juill. 2024 sur Wotif
The cabin was old and tired. The windows didn’t close properly and the whirlybird on the roof made a loud noise all through the night that you could hear in the upstairs bedroom. The pipes banged every time you used the taps, shower or toilet which was very inconvenient at night when the attached cabin used these. The walls were paper thin and you could hear what was happening in the attached cabin all night long. When I brought this to the attention of the park it was made out to not be a problem. No attempt to make things right. Do not recommend.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Rosie, Gestion de l’hôtel
Hi Ben,Thanks for your feedback. Your comments were taken very seriously and maintenance staff attended as soon as we were made aware of these issues. To ensure we are improving at all times please provide details on what you feel we could have done for you to make things right. We are sorry you had a negative experience so happy to have any more feedback you can provide.RegardsRosie - Manager
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Rosie, Gestion de l’hôtel
Thank you Marjorie, we appreciate you taking the time to provide a review and hope to welcome you back to Shelly Beach Holiday Park soon.RegardsRosie - Manager
par un voyageur
Publié le 26 mai 2024 sur Wotif
we had our accomidation cancelled on us the day we were to stay at the property. NOT HAPPY we had to find somewhere else to stay when we were 5 hours away from home.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Rosie, Gestion de l’hôtel
Good morning DamienWe have put in an enquiry to Wotif to explain how they enabled you to book our property when we were booked out some days earlier. I totally understand your frustration and hope the alternate accommodation organised for you at Blue Lagoon Beach Resort just down the road was handy for you. RegardsShelly Beach Holiday Park
par un voyageur
Lovely
Publié le 13 mai 2024 sur HotelsAlways a lovely stay, fantastic for kids, lovely staff, the rooms are clean, the kitchen has the necessities, the facilities give hours of fun for kids. In summer there's a cafe cart, the local cafes and clubs and pubs are fantastic. Bowling club in walking distance. We've been before and will go again. Ocean cabins have views and ocean sounds, amazing. 8 mins drive from the Entrance.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Rosie, Gestion de l’hôtel
Hi Eleanor,Thank you for the wonderful feedback.We look forward in welcoming you and the family back soon.Kind regardsShelly Beach Holiday Park
par un voyageur
Publié le 4 févr. 2024 sur Lastminute
par un voyageur
Publié le 31 janv. 2024 sur Wotif
It’s really good for kids ,need to change the mop ,it was so old and nearly broken when I used it ,everything else is good
par un voyageur
Publié le 20 oct. 2023 sur Expedia
