Note fondée sur 496 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Expedia
No
par un voyageur
Publié le 29 août 2024 sur Expedia
Easy access from the highway, modern and clean. Great choice!
par un voyageur
Publié le 24 août 2024 sur Expedia
When we checked in, they said that they didn’t receive payment from Expedia, so they charged my card again. I just called the hotel and they said that they would remove the charges. It just added some confusion.
Here it is 2 days later and the charges are still pending on my credit card from best western. I called 2 more times. It took 5 business days to remove the charges from my card. Frustrating
Commentaires de Gestion de l’hôtel
26 août 2024 par Amm, Gestion de l’hôtel
Good day, We do apologize for the confusion and have since refreshed all desk clerks on avoiding this situation. Once the hotel releases the hold it is up to the issuing bank to release the hold back to the consumer which can take several days
par un voyageur
Publié le 18 août 2024 sur Expedia
The 1st room had a wasp flying around {which we killed) and the grout in shower floor was dirty and the shower chair had mold in the drainage holes. After moving to 2nd room, there wasn't any kleenex or chair to sit in, plus as a :handicap" room, it was a very long walk to breakfast room and desk. No convenient for those with trouble walking!
par un voyageur
Publié le 17 août 2024 sur Expedia
Great friendly staff
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Amm, Gestion de l’hôtel
Thank you for the great review! Please come back and see us again!
par un voyageur
Publié le 11 août 2024 sur Expedia
I’m not sure how this got high ratings from others. The whole building is under construction and it, quite frankly, looks horrible and is a mess. I moved our bed a little and they def do not clean under the beds, it was disgusting. The bathroom had rust in the toilet and stains in the shower. Took 10-15 tries to get our keys to work. Price and pool is nice. Staff were nice.
Commentaires de Gestion de l’hôtel
12 août 2024 par Amm, Gestion de l’hôtel
I apologize for your experience at our hotel, I assure you this is not how we do things here.
par un voyageur
Publié le 10 août 2024 sur Expedia
Room was small and crowded for 2 queen beds. Refrigerator did not get cold. Front desk didn't seem to care about a solution. Was rude in his offer to help.
Commentaires de Gestion de l’hôtel
12 août 2024 par Amm, Gestion de l’hôtel
I apologize for the behavior of our front desk staff, I do hope you can understand that he is on the spectrum and sometimes comes off as rude. I am working closely with him to help him understand these things.
par un voyageur
Publié le 9 août 2024 sur Expedia
Had a full breakfast and staff was very helpful and courteous.
Commentaires de Gestion de l’hôtel
12 août 2024 par Amm, Gestion de l’hôtel
Thank you so much for the kind words! We really appreciate them!
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Amm, Gestion de l’hôtel
Thank you for the kind review, please come and stay with us again!
