Note fondée sur 323 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juill. 2023 sur Expedia
Il n'y avait personne à la réception. Nous avons dû attendre plus de 15 minutes. De plus, la buanderie était hors d'usage et la piscine douteuse mais correct. L'eau est trouble.
par Dany de Québec
Correct
Publié le 12 mai 2013 sur HotelsCorrect. La piscine ne fonctionnait pas et certain problème électrique dans la chambre
par un voyageur
Publié le 2 oct. 2024 sur Hotels
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The staff at this property were completely useless and sketchy. To start, we checked in for 2 rooms and they required us to give a deposit in cash. I have never had to give a deposit in cash, it’s always been on a card. The lady at the desk said our deposit for BOTH rooms was $100, 50 for each. No problem, we paid and moved on. The next morning, we noticed that one of our toilets was leaking and water standing in the bathroom floor. I threw towels down and went to call the front desk, all just to find out the phone doesn’t work. An employee then knocked on our door to ask if our toilet was leaking and came in to shut the water off. We then proceeded to go check out of both room. The employee, Willie, informed us that due to the toilet leaking, we will not be getting our deposit back for EITHER room. Even though the leaky toilet was not our fault. He then said the lady was supposed to charge us $200 for a deposit, $100 for each room. So it was marked in the “system” that we only paid a deposit for 1 room when the lady said the $100 covered both. While we argued with him, another lady came up to check out and get her deposit back and he said it “wasn’t in the system that she paid a deposit.” Long story short, we will never be staying at this establishment again, even though we enjoyed the town of Batesville, MS. The staff is very disrespectful, the facility is dirty and smells of trash, and the toilets don’t work. It honestly feels like a scam. 0/10 recommend.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Angela Russell, Gestion de l’hôtel
Let me begin by apologizing for the experience while with us Mr. Kyle. Rudeness to guests is not tolerated here for I tell my staff to always treat the guests as they will want to be treated. A 100 deposit is required for all third party prepaid guest but the clerk at check in, did not require the full amount from you since you had multiple rooms. (It states the deposit information in the important information area of your reservation right before you click save) I also apologize that you were told your deposit would not be return for a maintenance issue that occurred during your stay. We only keep deposits for damages to hotel or smoking in room fees. Again, I apologize and I hope you choose to stay with us again in the future
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Angela Russell, Gestion de l’hôtel
Thank you for choosing our hotel for your stay We look forward to seeing you again soon.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The Bed was fantastic. Slept great. A/C worked well. Temperature was great. Shower Hot. Electricity worked. Plugged in all my Tech. Wi/Fi worked. Coffee in the lobby.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Angela Russell, Gestion de l’hôtel
Thank you so much for choosing us for your stay! We are happy to hear you enjoyed your time with us. We look forward to seeing you again soon
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Staff were wonderful and rooms were as clean as they could be for an older facility. Carpet throughout the building was old and dirty. Bathrooms are tiny. It was decent for the price we paid. Better than paying $800 a night to stay in Oxford.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Angela Russell, Gestion de l’hôtel
Thank you so much for your nice review about your stay with us! We look forward to seeing you again soon
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Angela Russell, Gestion de l’hôtel
Thank you for your review! We look forward to seeing you again soon!
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Consistent everytime we stay.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Angela Russell, Gestion de l’hôtel
Thank you for being a returning guest with us! We look forward to seeing you again soon!
par un voyageur
Publié le 28 août 2024 sur Expedia
Customer service was very nice.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Angela Russell, Gestion de l’hôtel
Thank you for your kind words about our staff. We hope to seeing you again soon
