Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Reservations, Gestion de l’hôtel
Dear OlivierThank you for taking the time to share your feedback from your visit to Henrietta House, a member of Radisson Individuals. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Henrietta House, a member of Radisson Individuals, we look forward to welcoming you back.Sincerely, Henrietta House, a member of Radisson Individuals
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Shower would not allow any cold water to flow
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Aman, Gestion de l’hôtel
Dear Dennis, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the shower not allowing any cold water to flow during your stay. We understand how this affected your experience, and we are truly sorry for the discomfort it caused.Your feedback is important to us, and we will ensure that this issue is addressed promptly.Thank YouAman
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Great location.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Reservation Team, Gestion de l’hôtel
Dear Guest,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Henrietta House Team, Gestion de l’hôtel
Dear GuestThank you for sharing your rating with us.Regards
par un voyageur
Publié le 23 sept. 2024 sur Hotels
This hotel is so lovely! The staff can’t do enough to help you. Everything is kept immaculate and pristine. I will be back
Massive shout out to the staff here. So friendly and accommodating
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Reservation Team, Gestion de l’hôtel
Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Advertised as with parking but there is so little parking available they should advise to park elsewhere. Bedroom was so tiny there was hardly any room around the divan bed so kept stubbing toes. Very poor plumbing in bathroom. Sink tap and shower very temperamental. Otherwise a nice building in a fabulous area and a short walk to the city centre. Din not eat or have any interaction with staff other than check in & out. Overall , adequate but not a pleasure in itself. I will stay somewhere else when visiting the beautiful city of Bath!
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Henrietta House Team, Gestion de l’hôtel
Dear Eugene,Thank you for sharing your feedback following your recent stay with us. We sincerely apologize for the inconveniences you encountered and for not delivering the experience you were hoping for.We understand the frustration with parking and will review how we communicate this to our guests more clearly, including offering alternative parking suggestions to avoid any confusion. We’re also sorry to hear that the room size and plumbing issues detracted from your comfort. We will inspect the plumbing in the bathroom to address the issues with the tap and shower, and we appreciate your feedback on the bedroom layout as we continue to review our room designs for better functionality.It’s great to hear that you enjoyed our location and the charm of the building. We do regret that your overall stay was not more enjoyable, and we hope you’ll reconsider staying with us again in the future to experience improvements firsthand.Kind regards,
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Originally booked traditional cosy room which is best suited for children as very small. Staff changed us to bigger room in main part of hotel thankfully.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Check-in was a little confusing, as the reception was located further down the road and not via an entrance that we first approached.
The decor in the room and hallways of the hotel gave it a luxurious feel and the breakfast was fantastic. Staff were very friendly and they kindly stored our luggage the following day.
The room itself was rather small and the fridge did not appear to be working, despite being switched on. The multiple lightswitches were difficult to navigate and there was no wardrobe space.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Reservation Team, Gestion de l’hôtel
Thank you for your positive feedback.We are glad to see that you enjoyed your stay with us.We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters arising in the future. We do hope that despite this we will see you back to the hotel again.Kind Regards,
par un voyageur
Publié le 9 sept. 2024 sur Expedia
This property was in easy walking distance to all the major attractions, shopping and restaurants. Our room was extremely small by any standards and very dark. I noticed that 5 of the 6 bulbs in the overhead light were not working so...The breakfast was very good and cooked from a variety of choices on the menu! For location and breakfast it's a 5 star.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Reservation Team, Gestion de l’hôtel
Dear Diane,Thank you for the wonderful comments.We are delighted that you enjoyed your stay at Henrietta House, a member of Radisson Individuals.We look forward to welcoming you back next time you’re in Bath.Kind Regards,
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Staff were extremely helpful and efficient.
Room was comfortable and quiet. Shower surround disappointing with mould growing down the side
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Aman, Gestion de l’hôtel
Dear Ian , Thank you for your feedback. We're glad to hear you found the staff helpful and the room comfortable. We apologize for the issue with the shower surround and will address it promptly. We hope to have the opportunity to serve you better in the future.Thank YouAman
