Ratings based on 9 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 2, 2024 on Expedia
Penthouse apartment was delightfully unique and spacious for our family of four. Yes there are a trillion steps to get up to the apartment, oh well, worth it in my opinion.
Comment from Hotel Management
Jul. 2, 2024 by Xia, Hotel Management
Dear Nicole, thank you for your review. We are pleased to hear you had an enjoyable stay. The amazing views and rooftop are worth the stairs up.We look forward to welcoming you back in the future. Kind regards, Hiding Space
by A traveller
Posted Apr. 19, 2024 on Hotels
1 bedroom with kitchen in the center of Bath
Comment from Hotel Management
Apr. 20, 2024 by Xia, Hotel Management
Dear Tracy, thank you for your review and positive rating. We are happy you enjoyed a nice stay and hope to welcome you back in the future. Kind regards, Hiding Space
by A traveller
Great location to Roman Baths
Posted Apr. 18, 2024 on HotelsClean apartment, includes a kitchen, friendly staff were helpful with check in and check out, restaurants within walking distance. Office will hold your luggage for you if you arrive earlier than the room is ready.
Comment from Hotel Management
Apr. 19, 2024 by Xia, Hotel Management
Dear Terrence, thank you for your lovely feedback. We are glad to read you enjoyed your stay at our property and look forward to welcoming you back in the future. Kind regards, Hiding Space
by A traveller
Posted Sep. 29, 2023 on Expedia
Great hotel friendly staff. We will definitely look to book here again on our next stay
Comment from Hotel Management
Sep. 29, 2023 by Xia, Hotel Management
Dear Mike, that you for your review. We are glad to hear that you had a nice experience staying with us and look forward to welcoming you back. Best regards, Hiding Space
by A traveller
Posted Sep. 1, 2023 on Expedia
This property is not as described there is no access to a rooftop jacuzzi as advertised. There was little communication as to how to enter buildings and on duty management seems bothered by are arrival.
Comment from Hotel Management
Sep. 2, 2023 by Georgia, Hotel Management
Dear Sheryll,Thank you for your review.As we advertise correctly our apartments in Expedia and do not find any errors, we have requested to send us screenshots of where you saw the wrong advertisement. However, we haven't received any yet. Please be kindly reminded that during your call with our colleague, when we said that the terrace is for the exclusive use of the Penthouse, you were very understanding, and answered: "I thought so". Still looking forward to receiving the screenshots.Since we have CCTV footage, it was clear that one of our colleagues assisted you with the check-in process, despite the fact we do not have a physical reception. Therefore we cannot understand the comment ''little communication'' as the only thing you did upon your check-in was to enter your passport details.It would be highly appreciated if you could write the facts accurately, so our future guests are not misled by false accusations. Kind Regards, Hiding Space
by A traveller
Posted Jun. 25, 2023 on Expedia
Beautiful flat in a fantastic spot. Couldn’t have been happier with our time here! Well appointed, easy contactless check-in, next to the best streets to walk and dine on.
Comment from Hotel Management
Jun. 25, 2023 by Xia, Hotel Management
Dear Allison, thank you for this lovely review. We are glad to read you had a nice experience staying with us. We look forward to welcoming you back in the future. Kind regards, Xia - Hiding Space
by A traveller from Norcross
Posted Jun. 2, 2023 on Expedia
We had an excellent experience and would highly recommend it. We stayed in the top floor unit and the rooftop with the hot tub had a fantastic view. The unit was very clean, nicely updated, and a comfortable size for a family of five. The staff was very accommodating. The only negatives were that it had a lot of stairs(especially carrying luggage) and the public parking lot was almost a half mile walk from there - but we knew this in advance and booked it anyway.
Comment from Hotel Management
Jun. 18, 2023 by Hiding Space, Hotel Management
Dear Lauren,Thank you for this lovely review.We are thrilled to read that you had a comfortable stay and enjoyed the terrace with the hot tub and the thoroughly cleaned apartment.Looking forward to welcoming you again in the near future!Kindest Regards
by A traveller
Posted May 10, 2023 on Expedia
Great property, unit was incredibly well equipped and very comfortable and cozy. Amazing location. We were on the ground level which wasn’t indicated when we were booking and so one drawback was that we weren’t that comfortable having our blinds open as there was lots of foot traffic. Would be great to have some top down blinds in that unit so you can have the natural light but still have your privacy. Parking/ unloading was a nightmare - def much better place to stay if you don’t have a car / lots of luggage.
Comment from Hotel Management
May 12, 2023 by Hiding Space, Hotel Management
Dear Samantha,Thank you for your kind review.We are happy that you enjoyed the location and the amenities of the apartment. Thank you for your feedback as it will assist us in improving our service and facilities.Please note that you could have brought the car just outside of the main entrance in order to unload your luggage. Looking forward to your next stay!Warm regards
by A traveller
Posted Apr. 29, 2023 on Hotels
Comment from Hotel Management
May 2, 2023 by Hiding Space, Hotel Management
Dear Andrew,Thank you for the positive rating.We hope you enjoyed your stay and look forward to welcoming you again in the future.Warm Regards.
