Note fondée sur 469 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Philippe de Bordeaux
Très bien
Publié le 2 août 2015 sur HotelsHôtel calme malgré la proximité de la route. Réceptionnistes très professionnels et aimables. L'hôtel propose des suites vraiment spacieuses : un côté chambre et un côté salon avec canapé, micro-ondes et réfrigérateur. Salle de bain fonctionnelle. Les parties communes et les chambres sont bien entretenues et propres. Le petit-déjeuner proposé est de type continental américain avec un plat chaud et les classiques : céréales, pains divers, boissons chaudes et froides...Petite piscine sur le côté extérieur de l'établissement. 10 mn en voiture du "centre" de Baton Rouge. Possibilité de restauration à proximité (Taco Bell). WiFi gratuit avec une bonne connexion.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Zimmer war sehr feucht und es roch muffig. Zum Frühstück waren teilweise noch die Stühle auf den Tischen.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cornelia,Thank you for your feedback. We’re sorry to hear that your room felt damp and had a musty smell, as that is not the experience we aim to provide. We will address this issue with our maintenance team to ensure our rooms are comfortable for all guests. Additionally, we apologize for the breakfast area not being properly set up. Your comments are important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to improve your experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Rooms were no where near the $200 price tag per night. First room stunk so bad we left and were given a new room. Second room was just as bad. This hotel smells of so much mold and mildew it’s not funny. DO NOT STAY HERE!! I wouldn’t come back even if it is offered as free.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jonathan,Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you had during your stay. It’s concerning to hear about the issues with odors and room conditions. Your comments are invaluable, and we will address these matters with our team to ensure improvements are made. We understand your frustration and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Neil,Thank you for choosing to stay with us and for your kind rating of 8 stars. Your feedback is important to us, and we would be grateful if you could share more details on how we can enhance our services to earn a perfect 10-star review from you. Your input will go a long way in helping us provide an even better experience for our guests. We look forward to welcoming you back soon, and we hope to exceed your expectations on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Anthony,Thank you for your wonderful 8/10 rating! We're delighted to hear that you had a positive experience with us. Your feedback is invaluable, and we’re always striving to improve. If there’s anything specific that could have made your stay even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Hotels
The lobby and the room temperature was warm and humid. The elevator was broken.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ricky,Thank you for sharing your experience with us. We sincerely apologize for the discomfort caused by the warm and humid conditions in the lobby and your room. Additionally, we understand the inconvenience of a broken elevator and are currently working on resolving this issue to ensure our guest's comfort. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to provide you with a much-improved experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Suling,Thank you so much for your wonderful review and for giving us a perfect 5/5 rating! We’re thrilled to hear that you had a great experience with us. Your positive feedback truly motivates our team to continue delivering the best service possible. We look forward to welcoming you back for another fantastic experience soon. Thank you again for your kind words!Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Hotels
The elevator wasn't working I am a senior citizen with health problems they put me on the second floor.i had to walk stairs.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Linda,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the elevator, especially given your health concerns. We understand how important accessibility is and regret that we couldn't accommodate your needs better during your stay. Your comments have been noted, and we'll work to ensure a more comfortable experience for our future guests.Sincerely, Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Expedia
I like all the clean the service really a complete suits
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear OMAR,Thank you for your fantastic 5/5 rating! We're thrilled to hear that you appreciated the cleanliness of our facilities and found our service to be excellent. It's wonderful to know that you enjoyed your stay in our complete suites. Your satisfaction is our top priority, and we look forward to welcoming you back for another great experience!Sincerely, Hotel Manager
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Sehr, sehr freundliches Personal. Sauber und gepflegt. Empfehlenswert.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Joachim,Thank you for your wonderful review! We're thrilled to hear that you found our staff very, very friendly and that our hotel is clean and well maintained. Your recommendation means a lot to us! We strive to create a welcoming atmosphere and ensure our facilities are in top shape for our guests. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
