Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 oct. 2024
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Bob,Thank you for the perfect rating of our Courtyard Baton Rouge Siegen Lane! We are absolutely thrilled that your stay with us met all your expectations. While your review is brief, your generous rating speaks volumes about your experience, and it means the world to our entire team.Our goal is to provide exceptional service to every guest who walks through our doors, and we're delighted we achieved this during your visit. We hope you'll think of us again whenever your travels bring you back to Baton Rouge.Warm regards,Guest Experience Team
par un voyageur
Publié le 6 oct. 2024
The refrigerator did not work, so the dairy products we purchased (milk, ice cream,) could not be kept cold at all… irritating… there should also be a continental breakfast
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Steven,Thank you for taking the time to share your feedback about your recent stay at Courtyard Baton Rouge Siegen Lane. We're sorry to hear that your experience didn't fully meet your expectations.We sincerely apologize for the inconvenience caused by the non-functioning refrigerator. We understand how frustrating this must have been. Please know that we take such issues seriously and will address this with our maintenance team to prevent similar occurrences in the future.Regarding breakfast, we appreciate your suggestion and will certainly look into it as we continually evaluate our offerings to enhance guest satisfaction.We hope you'll give us another opportunity to provide you with a better experience.Warm regards,Guest Experience Team
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Disappointed
Publié le 2 août 2024 sur HotelsBooked a room with fold out for teens
No linens, asked for pillows for pull out and told they had no extra pillows
Mechanical room open the entire time blowing HOT air into hallway. Terrible road noise on second floor all night long
Toilet was not bolted correctly and clanked every time it was used, as did the one above us. In room coffee pot leaked and had not been cleaned. We generally love Courtyards, but not this one
Commentaires de Gestion de l’hôtel
16 août 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Jenny,Thank you so much for taking the time to share your experience with us. I’m truly sorry to hear that your stay didn’t meet your expectations. It’s clear that we missed the mark in several areas, and I can understand how frustrating that must have been, especially when you're used to a certain standard from Courtyard.I sincerely apologize for the lack of linens and pillows, the noise issues, and the problems with the toilet and coffee pot. These are definitely not the kind of experiences we want our guests to have. I can assure you that we’re addressing each of these issues with our team to make sure this doesn’t happen again. Please know that our team is always here to help, so if there’s ever anything we can do during your stay, don’t hesitate to reach out to us—we want to make sure you’re comfortable and taken care of.We really value your loyalty to Courtyard, and I hope we can have the chance to make it up to you in the future. We’d love the opportunity to provide you with the stay you deserve. Warm regards,Guest Experience Team
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jody, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Warm regards,Guest Experience Team
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Not bad
Commentaires de Gestion de l’hôtel
1 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. We're here to help better serve you. If there is anything we can do to make your next stay even better, let us know We hope that you will give us a chance to make your stay just perfect! Thanks again.Warm regards,Guest Experience Team
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Just a quick trip with friends. Hotel was perfect.
Commentaires de Gestion de l’hôtel
1 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Blake, thank you for choosing Courtyard Baton Rouge Siegen Lane for your quick trip with friends! We are thrilled to hear that our hotel was perfect for your stay. Our team works hard to provide a comfortable and enjoyable experience for all our guests. We hope to welcome you back for another wonderful stay soon!Warm regards,Guest Experience Team
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 27 juill. 2024 sur Expedia
We stayed for two days and when we got back from work there were no clean towels also I had no coffee for the next morning
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kelly, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Warm regards,Guest Experience Team
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
