Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 oct. 2024
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Bob,Thank you for the perfect rating of our Courtyard Baton Rouge Siegen Lane! We are absolutely thrilled that your stay with us met all your expectations. While your review is brief, your generous rating speaks volumes about your experience, and it means the world to our entire team.Our goal is to provide exceptional service to every guest who walks through our doors, and we're delighted we achieved this during your visit. We hope you'll think of us again whenever your travels bring you back to Baton Rouge.Warm regards,Guest Experience Team
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Hope,Thank you for staying with us at Courtyard Baton Rouge Siegen Lane and sharing your feedback. While we're glad you chose our hotel, we're sorry that your experience didn't fully meet your expectations or our usual standards.Your feedback is valuable in helping us identify areas where we can improve. We would appreciate hearing more specific details about your stay so we can address your concerns.We're committed to providing all our guests with exceptional experiences, and we hope to have another opportunity to better serve you in the future.Warm regards,Guest Experience Team
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Rotimi,Thank you for taking the time to share your feedback about your recent stay at Courtyard Baton Rouge Siegen Lane. We truly value your input as it helps us improve our services.We're concerned that your experience didn't fully meet your expectations, as reflected in your rating. We'd love to hear more about specific areas where we fell short, as this information is crucial for us to enhance our offerings.Your satisfaction is our top priority, and we're committed to making every guest's stay exceptional.We appreciate your patronage and hope to have the opportunity to welcome you back, ensuring a stay that exceeds your expectations.Warm regards,Guest Experience Team
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Nice stay for business trip. Convenient for me and quiet.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Andrew,We're delighted to hear that your trip to Courtyard Baton Rouge Siegen Lane was a success! It's wonderful to know that our location proved convenient for your needs and that you enjoyed a quiet, comfortable stay with us.We understand how important it is for business travelers to have a peaceful environment to relax and recharge after a busy day. Your perfect rating tells us we've hit the mark, and we couldn't be more pleased.Thank you for choosing us for your accommodations and for taking the time to share your positive experience. We hope to remain your go-to hotel for future trips to Baton Rouge. Please don't hesitate to let us know if there's anything we can do to make your next stay even better.Warm regards,Guest Experience Team
par un voyageur
Publié le 11 oct. 2024 sur Expedia
The swimming pool area was a bit dirty
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Joel,Thank you for taking the time to share your feedback about your recent stay at Courtyard Baton Rouge Siegen Lane. We're delighted to see your excellent overall rating and truly appreciate your honesty.We sincerely apologize that you found the swimming pool area less than pristine during your visit. Cleanliness is a top priority for us, and we're sorry to have fallen short of our usual high standards in this instance. Please be assured that we've shared your comments with our housekeeping team to ensure more rigorous attention is paid to this area.Your satisfaction is paramount to us, and we're committed to providing a clean and enjoyable environment for all our guests. We hope you'll give us another opportunity to impress you with the best on your next visit to Baton Rouge.Warm regards,Guest Experience Team
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear John,Thank you for your perfect rating! We're absolutely thrilled to hear that your stay at Courtyard Baton Rouge Siegen Lane exceeded your expectations. It's guests like you who make our job so rewarding, and we're honored to have been a part of your travel experience.Your feedback is invaluable to us, and we'd love to hear more about what made your stay so exceptional. Your feedback helps us maintain and improve our high standards of service.We hope to welcome you back soon for another perfect stay!Warm regards,Guest Experience Team
par un voyageur
Unpleasant staycation
Publié le 8 oct. 2024 sur HotelsCheck in was quick, and reasonably easy . This hotel used to be a lot nicer . Interior is worn and dated. Walls were paper thin so it was hard to sleep between the very loud a/c and the people next door . Awkward layout of the bathroom , it was hard to open the door with very little space to get in and out . Older tub and sinks in bathroom were worn, chipped and stained . Parking which there was a fee , your key didn’t work so you had to buzz an operator every time you entered and exited . Entry of the hotel smelled like marijuana .
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest,We're deeply disappointed to learn about your unpleasant experience at Courtyard Baton Rouge Siegen Lane. Your detailed feedback highlights several areas where we seem to have fallen short of providing the comfortable and enjoyable stay you deserve.We take pride in maintaining our property, so your comments about the worn interior, bathroom condition, and overall cleanliness are particularly concerning. The issues you've raised are unfortunate, and we sincerely apologize for these inconveniences.Please know that we're taking your feedback very seriously. We'll be reviewing each point you've mentioned with our team to implement necessary improvements. We value your patronage and hope you'll give us another opportunity to demonstrate the high-quality experience we aim to provide all our guests.Warm regards,Guest Experience Team
par un voyageur
Publié le 6 oct. 2024
The refrigerator did not work, so the dairy products we purchased (milk, ice cream,) could not be kept cold at all… irritating… there should also be a continental breakfast
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Steven,Thank you for taking the time to share your feedback about your recent stay at Courtyard Baton Rouge Siegen Lane. We're sorry to hear that your experience didn't fully meet your expectations.We sincerely apologize for the inconvenience caused by the non-functioning refrigerator. We understand how frustrating this must have been. Please know that we take such issues seriously and will address this with our maintenance team to prevent similar occurrences in the future.Regarding breakfast, we appreciate your suggestion and will certainly look into it as we continually evaluate our offerings to enhance guest satisfaction.We hope you'll give us another opportunity to provide you with a better experience.Warm regards,Guest Experience Team
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The outside property needs some updating however the inside was a tremendous surprise. It must have been newly updated and clean.
There are lots of restaurants and shopping opportunities nearby. I would stay here again.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Tonya,Thank you for taking the time to share your experience at Courtyard Baton Rouge Siegen Lane. We're delighted that our newly updated interior impressed you and that you found it clean and comfortable. It's wonderful to hear that you would choose to stay with us again.We appreciate your feedback about our exterior. Rest assured, we're constantly looking for ways to enhance our property, both inside and out. We're glad you enjoyed the convenience of our location, with its proximity to various dining and shopping options.Your comments are valuable in helping us improve our guests' experiences. We look forward to welcoming you back and providing an even better stay next time.Warm regards,Guest Experience Team
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
