Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello Isabelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORT ALLEN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 24 févr. 2024 sur Expedia
A lot of dust. Should clean near walls.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Helene,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Port Allen. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 3/5 score. You indicated that you were unsatisfied with there being a lot of dust and near the wall needing cleaning. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Ras
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Stephane, We at the RED ROOF INN PORT ALLEN truly appreciates your scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding detailed comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests here at Red Roof. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management
par un voyageur
Publié le 30 nov. 2022 sur Expedia
Bon rapport qualité/prix si vous ne voulez pas payer cher et rien de luxueux.
Commentaires de Gestion de l’hôtel
30 nov. 2022 par PRINCE PATEL, Gestion de l’hôtel
Dear Guest,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. My apologies. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future.In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office.Though it is our endeavor to provide the highest levels of product and service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance.Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special.
par un voyageur
Publié le 14 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2022 par PRINCE PATEL, Gestion de l’hôtel
Thank you for taking the time to complete our guest survey. I appreciate your feedback regarding your recent stay at the RED ROOF INN PORT ALLEN. I will make sure to share your feedback with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
par un voyageur
Publié le 9 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
12 févr. 2022 par PRINCE PATEL, Gestion de l’hôtel
Dear Guest, Thank you for choosing to stay at Red Roof Inn Port Allen. We are very grateful you have taken the time to leave us a wonderful feedback. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review.
par un voyageur
Publié le 14 nov. 2019 sur Hotels
par un voyageur
Publié le 29 oct. 2019 sur Hotels
Tout est parfait
Commentaires de Gestion de l’hôtel
29 oct. 2019 par Prince Patel, Gestion de l’hôtel
Dear Guest, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.
par un voyageur
Hotel agréable
Publié le 20 oct. 2019 sur HotelsL'hôtel n’est pas tout neuf mais globalement c’est agréable pour une nuit.
La chambre est propre et le lit confortable.
La piscine extérieure est sympa aussi.
Petit bémol sur le petit déjeuner: le choix est un peu limité et la machine à pan cakes ne fonctionnait plus. Vu que c’est la seule (aucune machine à waffle disponible) et que l’employé présent n’arrivait pas à la recharger, on a du trouver autre chose.
Pour un prix raisonnable c’est un bon choix d’hotel pour une nuit.
Commentaires de Gestion de l’hôtel
21 oct. 2019 par Prince Patel, Gestion de l’hôtel
Dear Guest Thank you for your comment. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Also we would definitely look into the suggestions regarding breakfast and implement as soon as possible. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Have a nice day!
par un voyageur de Hébertville
Publié le 8 avr. 2019 sur Expedia
Bel accueil, près de l’autoroutre et des restaurants. Par contre nous n’avons pas apprécié de rencontrer un chien dans le corridor ( mon conjoint est allergique) et pour le déjeuner c’était dans les plus simples lors de notre voyage de 6 sem. surtout que la personne supposée faire le réapprovisionnement s’occupaIt plus de son cellulaire que de faire son travail. Annie
Commentaires de Gestion de l’hôtel
23 mai 2019 par prince, Gestion de l’hôtel
Thank you for your comment. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Have a nice day!
