Note fondée sur 682 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2024 sur Expedia
CALME .; le seul inconvenient : la piscine et le spa : PAS PROPRE INUTILISABLE
Commentaires de Gestion de l’hôtel
22 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Patrick,Thank you for taking the time to share your feedback about your stay at Residence Inn Baton Rouge Siegen Lane. We're glad to hear you found our hotel calm and peaceful, which contributed to your positive rating.We sincerely apologize for the condition of the pool and spa during your visit. Please know that we take your comments seriously, and we'll address this issue immediately with our maintenance team to ensure a better experience for future guests.We appreciate your honest feedback as it helps us improve our services. We hope you'll give us another opportunity to provide you with a better experience in the future!Warm regards,Guest Experience Team
par un voyageur de Ville-Marie Québec
Publié le 11 mars 2020 sur Expedia
Cet un bel endroit pour passer plus d'un jour. Commodité d'un appartemenr
Commentaires de Gestion de l’hôtel
12 mars 2020 par Trumeka, Gestion de l’hôtel
Dear Valued Guest,
We delighted to hear what a pleasant experience you encountered during your stay with us. Providing the highest level of hospitality is our number one priority. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Baton Rouge.
Thanks Management
par un voyageur
Publié le 2 janv. 2019 sur Expedia
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jeremy,We're absolutely thrilled to hear about your outstanding experience at Residence Inn Baton Rouge Siegen Lane! Your perfect rating has truly made our day. It's guests like you who inspire us to continually raise the bar in hospitality.We'd love to know more about what made your stay so exceptional. Your insights help us maintain the high standards you've experienced and even improve further.Thank you for choosing us for your stay in Baton Rouge. We hope to have the pleasure of welcoming you back soon for another perfect experience!Warm regards,Guest Experience Team
par un voyageur
Great location! Hotel needs immediate improvements
Publié le 5 oct. 2024 sur HotelsI normally wouldn’t complain unless I had major issues with a property.
1 Receptionist wasn’t customer-friendly
2 We had to move room because AC unit wasn’t working
3 Eye sore-large dumpster in parking lot with old mattress
4 safety concern- doors around perimeter were wedged open
5 Hotel advertised for guest the pool hours on Courtesy Bags… However the pool had multiple issues & wasn't operable for the public
6 The new room we moved to had multiple malfunctions. The fridge made ongoing loud noises, the 2nd bedroom had water & shower head problems.
When speaking with the management, he attempted to try to address each issue.
The main point: You can’t charge the customer higher prices if the organization needs to remodel/update the basics.
It’s tough coming across 2 states to stay in a hotel that feels unsafe & can not rest well
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kenya,We're deeply sorry to hear about the issues you encountered during your stay at our Residence Inn. Your experience falls far short of our standards, and we sincerely apologize for the inconvenience and discomfort you faced.We take your feedback very seriously and are addressing each point you've raised. From improving staff training to enhancing our maintenance procedures, we're committed to making significant changes. Your safety and comfort are our top priorities, and we're working diligently to ensure these problems don't recur.Thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve.Warm regards,Guest Experience Team
par un voyageur
Publié le 1 oct. 2024 sur Expedia
NASTY & GROSS!!!
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Christine,We're deeply concerned by your experience at our Residence Inn Baton Rouge Siegen Lane. Your feedback is invaluable, and we're truly sorry that your stay fell so far short of our usual standards. We take great pride in offering clean, comfortable accommodations, and it seemed like we missed the mark during your visit.We would greatly appreciate the opportunity to learn more about the specific issues you encountered. This will help us address them promptly and prevent similar occurrences in the future. Our management team is committed to implementing immediate improvements based on your feedback.We would love to welcome you back and provide you the best experience that you deserve.Warm regards,Guest Experience Team
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The staff was great. Very friendly and had great customer service. However, we found three roaches in our room and there were gnats.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Tamatha,Thank you for taking the time to share your experience at Residence Inn Baton Rouge Siegen Lane. We're thrilled to hear that our staff provided great customer service and left a positive impression on you. Your kind words about their friendliness mean a lot to us.However, we're sorry about the pest issues you encountered in your room. This falls far short of our cleanliness standards, and we sincerely apologize for any discomfort this caused. Please know that we take such matters very seriously. We've immediately alerted our maintenance team to address this issue thoroughly.Your feedback is invaluable in helping us improve. We would love to welcome you back for a better experience you deserve.Warm regards,Guest Experience Team
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Stephanie,We're absolutely thrilled to read your perfect rating! It's guests like you who make our work at Residence Inn Baton Rouge Siegen Lane truly rewarding. Your outstanding review tells us that we've succeeded in providing you with an exceptional stay, and we couldn't be more pleased.We'd love to know more about what made your experience so special. Your insights help us maintain and even improve our high standards.Thank you for choosing us for your stay in Baton Rouge. We hope to have the pleasure of welcoming you back soon for another perfect experience!Warm regards,Guest Experience Team
par un voyageur
Publié le 26 sept. 2024 sur Hotels
The staff in all areas was very pleasant, the facility isn’t new, but it’s maintained well - breakfast was real good, nice variety, fresh … just overall good stuff! The room was very comfortable, temperature easily adjustable- bathrooms were comfortable too.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Mitch,Thank you for your wonderful review of Residence Inn Baton Rouge Siegen Lane! We're thrilled to hear that you had such a positive experience with us.It's great to know that our staff's pleasant demeanor made an impression on you. We take pride in maintaining our facility to ensure comfort for all our guests, and we're glad you found your room and bathroom to your liking.We're especially pleased that you enjoyed our breakfast offerings. Providing a variety of fresh, tasty options to start your day right is important to us. Your feedback about the easily adjustable room temperature is also much appreciated.Thank you for choosing to stay with us. We hope to welcome you back soon for another great stay!Warm regards,Guest Experience Team
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Excellent.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Arlene,We're thrilled to hear that your experience at Residence Inn Baton Rouge Siegen Lane was nothing short of excellent! Your amazing rating means the world to us and serves as a wonderful motivation for our entire team.We strive to provide exceptional service and comfort to all our guests, and it's incredibly rewarding to know we hit the mark during your stay. Your satisfaction is our greatest achievement, and we're grateful you took the time to share your positive feedback.We hope you'll choose to stay with us again the next time you're in Baton Rouge. It would be our pleasure to welcome you back and provide another fantastic experience.Warm regards,Guest Experience Team
