Note fondée sur 786 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
3 nuits blanches
Publié le 14 mai 2023 sur HotelsHôtel propre mais très désagréable. Très voire trop près de l autoroute et très mal insonorisé, nous avions réservé pour 3 nuits qui ont été très mauvaises.Pour nous français , il est particulièrement étonnant et désagréable que la chambre ne soit pas faite tous les jours et que les serviettes utilisées mais très mouillées ne soient pas changées.A éviter
Commentaires de Gestion de l’hôtel
15 mai 2023 par Customer Care Team, Gestion de l’hôtel
Hi Dominique, We are disappointed to hear that although you found our property clean, you did not have a wonderful stay with us. We do apologize for the noise disturbance due to the street noise. While there is not much we can do regarding outside noise, we can still try to assign a much quieter room if requested at check-in. As for HSKP/cleaning services, post COVID-19, Hilton has adopted a clean stay policy leading to housekeeping upon advanced request only. Additional amenities such as towels, linens, and toiletries are available upon request. We regret any inconvenience caused, but our housekeeping policy is clearly posted in all guest rooms and bathrooms. It must be requested from the front desk if guests require it before the scheduled cleaning. Thank you for considering our hotel for your stay in Baton Rouge and taking the time to post your review. We are sorry that our accommodation was not suitable for your needs, but we appreciate you staying with us on this visit.Best Regards, Tru by Hilton Baton Rouge Customer Care Team
par un voyageur
Une bonne étape
Publié le 22 sept. 2022 sur HotelsHôtel moderne et fonctionnel. Il y a bien une petite piscine mais elle est rendue inutilisable car elle est en plein soleil et aucun parasol. C’est dommage. Cet hôtel est récent et très propre.
Commentaires de Gestion de l’hôtel
21 nov. 2022 par Tyler, Gestion de l’hôtel
Thank you for the perfect score and kind words! I will be sure to pass them along to the team!
par un voyageur
Publié le 12 août 2022 sur Hotels
par un voyageur
Publié le 22 nov. 2024
Y
Commentaires de Gestion de l’hôtel
26 nov. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Tim,Thank you for the perfect rating! We're thrilled that your stay at Tru by Hilton Baton Rouge Citiplace met your expectations and earned your stellar review.Your satisfaction is our greatest reward, and we strive to provide all our guests with the same level of exceptional service you experienced. The entire team takes pride in creating memorable stays for our guests.We look forward to welcoming you back on your next visit to Baton Rouge. Thank you for choosing Tru by Hilton.Best Regards, Tru by Hilton Baton Rouge Customer Care Team
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Derrick,We're absolutely thrilled to receive your perfect rating for your stay at Tru by Hilton Baton Rouge Citiplace! It's guests like you who make our job truly rewarding. We're so glad that every aspect of your experience exceeded your expectations.Your satisfaction is our ultimate goal, and we're delighted to have achieved it.Thank you for choosing us for your stay in Baton Rouge. We hope to have the pleasure of welcoming you back soon for another perfect experience!Best Regards, Tru by Hilton Baton Rouge Customer Care Team
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Wendy,We're absolutely thrilled to see your perfect rating for Tru by Hilton Baton Rouge Citiplace! It's guests like you who make our work truly rewarding.While you didn't provide specific details, your top score tells us that we succeeded in providing you with an excellent stay. We strive to create a vibrant, comfortable, and memorable experience for all our guests, and we're delighted to have hit the mark for you.Your generous rating motivates us to maintain our high standards and continue delivering exceptional service. We hope you'll choose us again for your future visits to Baton Rouge. It would be our pleasure to welcome you back and provide another fantastic stay.Thank you for being an amazing guest and for this wonderful feedback!Best Regards, Tru by Hilton Baton Rouge Customer Care Team
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Got locked out my room twice because of room battery kept going dead,but hostess Precious was very nice and helpful.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Delreco,Thank you for taking the time to share your experience at Tru by Hilton Baton Rouge Citiplace. We sincerely apologize for the inconvenience you faced with your room key. We're grateful for your patience and are pleased to hear that Precious provided excellent service during this challenging situation. Her helpfulness truly embodies the spirit of hospitality we strive for.Please know that we take your feedback seriously. We'll look into the issue with the batteries to prevent similar occurrences in the future. Your comfort and convenience are our top priorities, and we're committed to improving our services based on guest experiences like yours.We hope you'll give us another opportunity to provide you with a seamless, enjoyable stay.Best Regards, Tru by Hilton Baton Rouge Customer Care Team
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Alyssa,We're absolutely delighted to see your perfect rating for Tru by Hilton Baton Rouge Citiplace! Your satisfaction is our ultimate goal, and it's incredibly rewarding to know we've exceeded your expectations.While you didn't provide specific details, your top score tells us that every aspect of your stay met or surpassed your needs. We strive to create a memorable experience for each guest.Your generous rating inspires our team to continue delivering exceptional hospitality. We hope you'll choose us again for your future visits to Baton Rouge. It would be our pleasure to welcome you back and provide another fantastic stay.Thank you for being an outstanding guest and for this wonderful feedback!Best Regards, Tru by Hilton Baton Rouge Customer Care Team
par un voyageur
LSU GAME
Publié le 8 sept. 2024 sur HotelsGood stay was attending LSU game
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Tommy,We're thrilled to hear you had a good stay with us during your visit! Your perfect rating is music to our ears.We're glad we could provide you with a comfortable home base for your game day experience. We hope our accommodations helped make your trip to Baton Rouge memorable.We love being part of the game day tradition for LSU fans like yourself. Next time you're in town, we'd be delighted to welcome you back.Thanks for choosing Tru by Hilton Baton Rouge Citiplace!Best Regards, Tru by Hilton Baton Rouge Customer Care Team
par un voyageur
Publié le 8 sept. 2024 sur Expedia
terrible customer service
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Dennis,We're deeply disappointed to learn about your unsatisfactory experience. Your feedback is crucial to us, and we sincerely apologize that our customer service didn't meet your expectations and our own high standards. Your satisfaction is important to us. Please know that we take your concerns very seriously. Excellent customer service is at the heart of our mission, and it's clear we have missed the mark during your visit.We're committed to doing better and hope to restore your trust in our brand. Best Regards, Tru by Hilton Baton Rouge Customer Care Team
