Note fondée sur 262 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2019 sur Expedia
Cet hotel est très bien placé, proche du centre ville de Batumi et du front de mer appelé Boulevard. Le personnel est très prévenant et serviable. Les chambres sont très confortables.
Le gros point noir pour quelqu'un qui ne fume pas comme moi, c'est l'odeur de cigarette qui vous saisit dès le hall d'entrée et qui vous accompagne jusque dans les ascenseurs. C'est atroce. La faute en revient au casino situé un étage plus bas où il est permis de fumer et qui communique directement avec le hall de l'hotel.
Non fumeurs = fuyez !
Commentaires de Gestion de l’hôtel
2 août 2019 par Fikret Yuksel, Gestion de l’hôtel
Dear Anonymous,
Thank you very much for your valuable time while providing other travelers with the feedback related to our hotel.It is wonderful to hear that your experience was a positive one.
All your notes will be shared with our department heads.
Hope there will be a chance to host you again anytime in the future.
Best Regards
General Manager
par Alain de Suisse
5 étoiles standard
Publié le 8 août 2014 sur HotelsRien de spécial à vraiment signaler. Ça ne restera pas notre hôtel préféré. C'est bien, c'est pro, le personnel parle à peu près anglais (ce qui n'est pas le cas partout en Géorgie). Mais il n'y a pas de petite folie supplémentaire, juste... standard. Les rideaux dans la chambre deviennent bien déabrés, c'est embêtant au niveau de la lumière. Les environs de l'hôtel ne sont pas fabuleux non plus. Que ce soit au niveau climat ou restaurants, on aura préféré Tbilissi.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
It was great
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Alex Kobelashvili General Manager, Gestion de l’hôtel
Dear Vijay,Thank you for choosing our hotel and time to share a review about your stay. It is wonderful to hear that your experience was a positive one. We are very pleased to know that our hotel met your expectations. Let me wish you in the name of our team all the success and hope there will be a chance to host you again in the future.Kind regards,
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Alex Kobelashvili, Gestion de l’hôtel
Dear OKAN,Thank you for choosing our hotel and time to share a review about your stay. It is wonderful to hear that your experience was a positive one. We are very pleased to know that our hotel met your expectations. Let me wish you in the name of our team all the success and hope there will be a chance to host you again in the future.Kind regards,General Manager
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Alex Kobelashvili, General Manager, Gestion de l’hôtel
Dear George,Thank you very much for scoring our services.Kind Regards,
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Alex Kobelashvili, Gestion de l’hôtel
Dear MESUT ALPER,Thank You very much for scoring our services. Kind Regards ,General Manager
par un voyageur
Major disappointment.
Publié le 12 août 2024 sur Hotelsjust disappointment followed by more disappointment.
At check in they tried to switch the reserved room for a lower tier and offer me the reserved room for an additional cost.
The room itself was outdated, but if clean would have been fine. Unfortunately it was pretty dirty and clear that the staff did very little outside of making the bed. Our daily housekeeping did no more, we had to provide images of dirty used mugs to the front desk to prove this and then, they only addressed that one concern while the bathroom was still dirty.
The lobby is a cloud of cigarette smoke as you enter. The attached casino has no barrier and all the smoke just vents to the lobby and seeps into the rooms. Then there is the service. Most things we had to ask twice for and get an attitude whenever requesting something.
Having this list d as a ‘5 star’ hotel is a joke. I’m not sure what certification signs off on hotel star ratings, but clearly this was awarded due to some type of corruption.
At best, this could receive ‘3 star’ rating in USA, but perhaps the standards are much lower here?
I will add some images of the moldy ceilings that have been there for a while, which the smell is likely masked by the cigarette smoke, but the health impacts are certainly not.
For my sanity I did a walkthrough of the Meridien next door, and was floored by how much nicer, cleaner and better it was. Do yourself a favor and stay there or the Sheraton instead. No matter the price, I would not stay in this
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Francesco,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. Our primary goal is to ensure all our guests have a wonderful stay, and we take your concerns very seriously.After carefully reviewing the details of your stay, we believe there may have been some misunderstandings. For example :-Your Reservation was done to The Family Room but at the check-in you were upgraded to the Spa Suite room free of charge, Which is 2 category up, you can check any channel to make sure about it.-The Check-in itself was done at 10:30 AM. As you might know usually check-in starts after 3 PM.-The cleaning service as we checked was provided daily, regarding the mugs it's done by minibar team, probably there was time difference between providing the services.-Attached pictures are taken in the corridor, next to the elevator, stains that are on the celling is from A/C drainage system, which is maintained by our team regularly,Please know that we are always committed to improving our services, and your comments help us in that process.Let me wish you all the success and Thank you again for your feedback.Best Regards
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Alex Kobelashvili, Gestion de l’hôtel
Dear Selim,Thank You very much for scoring our services.Kind Regards,General Manager
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Alex Kobelashvili, Gestion de l’hôtel
Dear Ahmadjon ,Thank You very much for scoring our services.Kind Regards,General Manager
par un voyageur
👍👌
Publié le 11 juill. 2024 sur HotelsMükemmel
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Alex Kobelashvili , Gestion de l’hôtel
Dear önder , Thank you very much for your feedback. We are always aiming a 100% guest satisfaction and it is just great to learn that we have reached our goal. Very much looking forward to your next visit. Kind regards,
