Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Romantic Getaway
Publié le 13 juill. 2024 sur HotelsThis is a very nice hotel with beautiful grounds, a friendly staff and good reasonably priced food. The room was very nice and comfortable with good internet. Bathroom was very cute with an atrium and live plants. Two negatives to the bathroom were no air conditioning ducts to keep it cool and no shower enclosure. This made it difficult to shower without getting the floor very wet. A shower enclosure and an A/C duct would solve this problem. Other than that the room was very very nice.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Jona, Gestion de l’hôtel
Thank you for taking the time to share your positive and honest review with us. We're thrilled you enjoyed your stay and look forward to serving you again soon! On the other hand we're sorry for the inconvenience that you had encounter during your stay with us. We're taking your feedback seriously and are looking into ways to ensure this doesn't happen again.
par un voyageur
Publié le 26 juin 2024 sur Expedia
par un voyageur
Publié le 2 avr. 2024 sur Expedia
par un voyageur
Publié le 11 févr. 2024 sur Expedia
par un voyageur
Publié le 12 mai 2023 sur Expedia
Nice pool
par un voyageur
Publié le 7 avr. 2023 sur Expedia
We live in the same town where this Resort is situated and it is so sad that they are getting a terrible review for our horrible experience. First, they messed up my event reservation for my sister’s birthday with a total of 70 pax. So We had to scramble to look for one at the last minute Meanwhile I already booked rooms before the event and obviously non-refundable so I gave them away to some of our guests. My guests have children, however, MARAND wants us to pay for the kids stay even when they are not giving extra beds as the kids are small sizes anyway. We spoke with the manager on duty at that time which unfortunately she just shrug her shoulders and say that the policy is for guests to pay beyond 2 guests regardless kids or adults even no added cot bed is requested. What is more disappointing is that thay have zero customer service. They won’t even say “we apologise”, they were just rude, and “no care attitude”. In our chat with them about the situation, this is what she said “ In my hotel, there is a Booking policy, as a manager my duty is to implement that it is
specifically noted that your
booking has 2 adults and rules
on additional number of guest
is chargeable. If you want to
enjoy to the max and suggest
you get ready to shell out. If we
cannot please everyone, thank
you for understanding.”
Commentaires de Gestion de l’hôtel
17 avr. 2023 par MBR, Gestion de l’hôtel
Dear Mr. Hipolito, We are writing to address your concerns regarding your recent stay at our resort. Please accept our sincerest apologies for the unfortunate experience you had. It took us some time to respond as we were conducting a thorough investigation to ensure that all aspects of the situation were considered.Our staff's primary intention was to uphold the rules and policies of the resort, and it was never our aim to cause you any discomfort or disrespect. In relation to the event cancellation, we did our best to secure your rooms. However, due to the absence of a down-payment, the rooms were booked by other guests online - which was beyond our control. Our team attempted to follow up with you and inform you of the high demand for these rooms.Please know that causing any distress or inconvenience to our valued clients is the last thing we want. We are deeply sorry for the issues that transpired during your stay and will take this feedback to improve our services in the future.Thank you for bringing this matter to our attention, and we hope to have the chance to provide you with a better experience in the future.
par un voyageur
Publié le 21 févr. 2023 sur Expedia
Nice beach and swimming pool. The added touch of the bathtub just outside the room was pkeasing to the eye but honestly a bit hot as it was not in aircon when using the Toilet. Bed was big but very very firm. Huge space in room. Great staff and well maintained grounds.
par un voyageur
Publié le 30 oct. 2022 sur Expedia
Not a good initial check in. Staff was disorganized and asked me to email them the Expedia confirmation. We were very upset to find that the bedroom linen HAD NOT been changed from the previous guests. Staff were apologetic and quickly changed it but that is of course unacceptable. The resort is right on the ocean which is great but it is a public beach and it is dirty with litter and hazards such as broken glass. Guests will want to wear sandals or water shoes. On a positive note, the staff are friendly and very responsive and the food served is good.
par un voyageur
Publié le 24 oct. 2022 sur Expedia
The room have smelled and no hot water and cockroaches
par un voyageur
Publié le 7 juin 2022 sur Hotels
