Note fondée sur 220 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 sept. 2024 sur Hotels
El bano de la habitacion , tenia el.papel tapiz roto, y sucio, la cortina de bano estaba rota, en los rincones del.bano habia sucio
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager , Gestion de l’hôtel
Gracias por tomarse el tiempo para compartir sus comentarios. Lamento sinceramente que el baño de su habitación no haya estado a la altura de sus expectativas. Le aseguro que la limpieza y el mantenimiento son prioridades para nosotros, y lo que describe no refleja nuestros estándares habituales.Ya hemos informado a nuestro equipo de mantenimiento y limpieza para que tomen las medidas correctivas necesarias y eviten que algo así vuelva a ocurrir. Apreciamos su retroalimentación, ya que nos ayuda a mejorar.Esperamos tener la oportunidad de recibirlo/a nuevamente y ofrecerle una experiencia mucho más agradable.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Staff was excellent. Very helpful in finding a water bottle we misplaced.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager , Gestion de l’hôtel
Dear Michael,Thank you for your fantastic 10/10 rating! We're thrilled to know that you had an excellent experience during your stay with us. Our team works hard to ensure every guest feels valued and comfortable, and it’s always rewarding to see that reflected in your feedback.We look forward to welcoming you back for another great stay!Warm regards,
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Breakfast was good but very limited by 8:30am.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par General Manager , Gestion de l’hôtel
Dear Patricia Thank you for your feedback regarding breakfast. We're glad to hear you enjoyed it, though we regret that the selection was limited by 8:30 a.m. We will review our breakfast service to ensure it remains fully stocked for all guests, and we appreciate you bringing this to our attention.We hope to welcome you back soon!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager , Gestion de l’hôtel
Dear Misty,Thank you for the 5/5 rating! We're thrilled to know you had a great experience. If there's anything specific you enjoyed or any way we can improve, please let us know. We look forward to welcoming you back!Best regards,
par un voyageur
Publié le 1 sept. 2024 sur Expedia
The room that was given to me had dirty towels in bathroom! Gave me another room a the bathtub drain was broken!!
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager , Gestion de l’hôtel
I sincerely apologize for the issues you encountered during your stay. This is not the standard of service we strive to provide. Please know that your concerns will be addressed immediately with our housekeeping and maintenance teams to ensure such problems do not occur again. We appreciate your feedback and hope you'll give us another opportunity to serve you better in the future.Best regards,
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager , Gestion de l’hôtel
Thank you for sharing your feedback with us. We're glad you found some aspects of your stay satisfactory, but we clearly have areas to improve. If there's anything specific you'd like to discuss or any suggestions you have, we'd love to hear them. Your input helps us make necessary improvements for our guests.
par un voyageur de Beaumont
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager , Gestion de l’hôtel
Thank you so much for the 5/5 rating! We're thrilled to know you had a great stay with us. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager , Gestion de l’hôtel
Dear Liliana,Thank you for your 8/10 rating! We’re pleased to know that you had a good stay with us. If there’s anything we could have done to make your experience even better, we’d appreciate your feedback. We hope to have the opportunity to welcome you back and earn a perfect score on your next visit.Sincerely,
par un voyageur
Lili
Publié le 11 août 2024 sur HotelsLimpia la habitacion, pero necesita una remodelacion, no tiene en las habitaciones un ambiente acojedor,
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager , Gestion de l’hôtel
Dear Lili,Thank you for sharing your thoughts with us. I’m glad to hear that you found your room clean, but I appreciate your feedback regarding the need for remodeling and a cozier atmosphere. We are continually working to enhance our guests' experience, and your comments will be taken into consideration as we plan future updates to our property.We hope to welcome you back and provide you with a more comfortable and inviting stay in the future.
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager , Gestion de l’hôtel
Dear Daniel,Thank you for your 4/5 rating! We’re glad you had a positive experience overall. If there’s anything specific you think we could improve to make your next stay even better, we’d love to hear your suggestions. We look forward to welcoming you back soon!Sincerely,
