Note fondée sur 266 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 5 août 2024 sur Expedia
Easy parking and didn’t like that the pool wasn’t open.
Commentaires de Gestion de l’hôtel
7 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kristy, thank you for your feedback. We’re glad you found the parking convenient. However, we apologize for the inconvenience of the pool being closed during your stay. We’re working to address this and hope to have it available for your next visit. Thank you for understanding, and we look forward to welcoming you back.Best Regards, Customer Care Team
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Its was good for the price. Nothing wrong.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Barrington,Thank you for telling us about your recent visit at RED ROOF INN BAY MINETTE. I was happy to read that our hotel was good for the price paid. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Hello Drew, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BAY MINETTE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juin 2024 par Customer Care Team, Gestion de l’hôtel
Dear Dexter, thank you for your feedback. We're sorry to hear about your dissatisfaction with cleanliness, staff service, and room comfort during your stay. Your experience is not reflective of our standards, and we apologize for falling short. We take your comments seriously and will address these issues promptly with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more positive experience in the future. If there's anything more we can do to assist you or if you have further feedback, please feel free to reach out to us directly.Best Regards, Customer Care Team
par un voyageur
Publié le 24 juin 2024 sur Hotels
Stayed there before and it was nice, but this time threw the covers back comforter had stains on it, they straighten the bed up without changing the sheets, had yellow stain, crumbs, and blood stains on it, the head lady did come and clean everything for us, and the office smell when you go in, overall they're not doing a good upkeep on the hotel at all , doubt if ill be back at this hotel when i visit my hometown
Commentaires de Gestion de l’hôtel
24 juin 2024 par staff, Gestion de l’hôtel
We apologize that your stay wasn't up to standards. Problems at the time were taken care of promptly and resolved at the time. For the office smell, we use incense after mopping and wiping down the lobby.
par un voyageur
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juin 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Hello William, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BAY MINETTE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 4 juin 2024 sur Expedia
Everything about this place is nasty
Commentaires de Gestion de l’hôtel
5 juin 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Edward,Thank you for taking the time to tell us about your stay at the RED ROOF INN BAY MINETTE. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 2 juin 2024 sur Expedia
Very clean and well maintained
Commentaires de Gestion de l’hôtel
3 juin 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for telling us about your recent visit at RED ROOF INN BAY MINETTE. It' rewarding to read that our clean and well-maintained hotel met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
