Note fondée sur 159 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Hotels
There were flies in the room. 2 nights it felt very damp. 3rd night A/C stopped working. Won't stay there again.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Robert,I appreciate you sharing your feedback following your stay at the RED ROOF INN BAYTOWN. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the humidity of the room, and the other highlighted issue. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 oct. 2024 sur Expedia
One of the best motels when driving east or west on Interstate 10. Recommended.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Diego, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Baytown. It is so rewarding to read that you enjoyed the convenience of our location. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Expedia
In room 105, the hair dryer does not work, or I could not get it to work (luckily I had my own), and there was no tap for the bathtub. Apart from that, all fine, so I still give 5 stars.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Thank you for your 5/5 rating, Diego. I can assure you that I have brought your feedback about the hair dryer which was not working to management's attention in an effort to address your concerns.Nevertheless, I am happy everything else was fine. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Tricia,Thank you for choosing to stay at our RED ROOF INN BAYTOWN. I appreciate your 6/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Expedia
We came in late, and just needed a basic place to sleep. I am pretty picky about where I stay, but this affordable clean place was great!
Commentaires de Gestion de l’hôtel
21 sept. 2024 par OnielRediResponse Specialist, Gestion de l’hôtel
Thank you Shawn, for taking the time to write a review of your stay at the Red Roof Inn Baytown. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. It’s also splendid reading that you took liking to our prices. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Kristalee, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Baytown and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Keith,I am pleased to have had you as our guest at our RED ROOF INN BAYTOWN. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 juin 2024 sur Expedia
Moldy mattress and bathrooms , Do not stay here ! The end of our stay we noticed there was mold on the mattress!! We should have checked because it was also in the restroom ceiling .
Commentaires de Gestion de l’hôtel
25 juin 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Clarisa,Thank you for taking the time to tell us about your experience at the Red Roof Inn Baytown. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You mentioned that the mattress had possible mold as well as the bathrooms and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juin 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Tiffeny,I am pleased to have had you as our guest at our RED ROOF INN BAYTOWN. Your 10/10 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your positive rating, Tiffeny. The staff at the RED ROOF INN BAYTOWN and I were so glad we earned your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
