Note fondée sur 154 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Kristalee, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Baytown and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Keith,I am pleased to have had you as our guest at our RED ROOF INN BAYTOWN. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 juin 2024 sur Expedia
Moldy mattress and bathrooms , Do not stay here ! The end of our stay we noticed there was mold on the mattress!! We should have checked because it was also in the restroom ceiling .
Commentaires de Gestion de l’hôtel
25 juin 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Clarisa,Thank you for taking the time to tell us about your experience at the Red Roof Inn Baytown. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You mentioned that the mattress had possible mold as well as the bathrooms and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juin 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Tiffeny,I am pleased to have had you as our guest at our RED ROOF INN BAYTOWN. Your 10/10 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 juin 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your positive rating, Tiffeny. The staff at the RED ROOF INN BAYTOWN and I were so glad we earned your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 juin 2024 sur Expedia
The rooms were very decent for the price, had free coffee/juice in the morning.
Commentaires de Gestion de l’hôtel
14 juin 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Alora,We're happy to know that the pricing of your room and the coffee/tea offered in the morning at our RED ROOF INN BAYTOWN were highlights of your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello Cathy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BAYTOWN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 27 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mai 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Hello Cathy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BAYTOWN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Nice
Publié le 26 mai 2024 sur HotelsNice
Commentaires de Gestion de l’hôtel
27 mai 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Cathy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BAYTOWN. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I like that you described your experience to be nice. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 25 mai 2024 sur Expedia
Muy bueno tranquilo limpio y seguro volveré pronto mis vacaciones fueron muy buenas
Commentaires de Gestion de l’hôtel
27 mai 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Querida Ruby, Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN BAYTOWN. Apreciamos sinceramente sus comentarios y nos alegra saber que tuvo una excelente experiencia con nosotros, especialmente en lo que respecta al hotel que fue bueno, limpio y seguro. Me encanta que hayas descrito tus vacaciones como muy buenas. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Sería un placer que se hospedara con nosotros nuevamente en el futuro para mostrarle los avances positivos que hemos realizado para mejorar su experiencia con nosotros.Sincerely,AdraineRed Roof Management Rediresponse Specialist
