Note fondée sur 611 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,2 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Fuyez...
Publié le 19 juill. 2020 sur HotelsDéçu par Hôtel.com car la piscine fermée pour travaux n’a pas été mis en avant sur la fiche de l’hôtel.
L’hôtel est en travaux, il est sale.
La clim et le frigo sont bruyants donc obligé de les couper pendant la nuit. Les chambres ne sont pas isolées donc on dort avec les voisins bruyants.
Les cafards dans la salle de bain ce matin ont fini mon avis sur mon séjour....
Dommage car la vue depuis la chambre sur le marais est magnifique.
Commentaires de Gestion de l’hôtel
20 juill. 2020 par Katlyn, Gestion de l’hôtel
Dear Corinne,
Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit at our property. The staff and I reviewed each of your comments and have taken appropriate actions to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience.
Best Regards,
Management Team
par un voyageur
Worth the price, nothing more.
Publié le 25 mars 2024 sur HotelsFor the price, the issues were not shocking. The door cards were hit or miss on working, most of the lights didn’t work, the outlets were…worrisome, and the vent in the bathroom may have been home to an alien civilization. We had an issue with the refrigerator, but that was quickly dealt with. Site security didn’t exist. All hall doors were unsecured. Overall property needs repair. Linens were actually clean, I think.
Commentaires de Gestion de l’hôtel
29 mars 2024 par M, Gestion de l’hôtel
Dear Mary,Thank you for sharing your feedback with us. We appreciate knowing the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Rest assured, we will investigate the issues and make the necessary corrections. On that note, we appreciate you bringing your concern to our notice. We earnestly ask for another chance to host you better.Sincerely,Management Team
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par M, Gestion de l’hôtel
Dear Benjamin,We are pleased to hear that you found the overall stay comfortable, but we understand that this alone does not compensate for the other issues you encountered. Please feel free to share the areas where we fell short in your case so that we can address the issues promptly. We are committed to providing our guests with exceptional service and accommodations, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Sincerely,Management Team
par un voyageur
Publié le 1 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 mars 2024 par M, Gestion de l’hôtel
Dear Alicia,Your feedback is very valuable to us and we appreciate your modest ratings for our hospitality standards. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so that we can address the issues you experienced promptly. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team
par un voyageur
Publié le 24 févr. 2024 sur Expedia
My family and I stayed for over 40 days. The breakfast was great, fresh pancakes and ceral for the kids. The staff was helpful, although most transactions are handled through a kiosk.
Overall it was good for the price and would stay again.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par M, Gestion de l’hôtel
Dear Jeannate,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team
par un voyageur
Publié le 12 févr. 2024 sur Hotels
We stayed for four days, the grounds were filthy, garbage everywhere, non smoking but the smell of pot was unbearable , also a person had there own grill outside there room complete fire hazard, we had four people and were only allowed two bath towels from the virtual Kevin, who was incredibly rude, would never recommend this place to anyone ,!!!!
Commentaires de Gestion de l’hôtel
13 févr. 2024 par M, Gestion de l’hôtel
Dear Kimberly,Thank you for sharing your feedback. We're sorry to hear about your experience. We take cleanliness seriously and are addressing the grounds' condition with our team. Our property strictly enforces non-smoking policies, and we apologize for any inconvenience caused by neighboring guests. Rest assured, we are investigating the reported fire hazard and will take necessary action. We will also address the issue with Kevin to ensure better service in the future. We appreciate your feedback and will use it to improve.Sincerely,Management Team
par un voyageur
Publié le 1 févr. 2024 sur Expedia
The hotel is in need of upgrades. Grounds were poorly kept. Beautiful view of the marshlands. Quiet. Very basic but clean. Places to eat nearby.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par M, Gestion de l’hôtel
Dear Melissa,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team
par un voyageur
Publié le 24 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 févr. 2024 par M, Gestion de l’hôtel
Dear Frankie,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 janv. 2024 par M, Gestion de l’hôtel
Dear Michelle,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
par un voyageur
Publié le 21 janv. 2024 sur Expedia
No person to talk to at the property to fix any issues.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par M, Gestion de l’hôtel
Dear Erik,We apologize for the inconvenience you experienced during your stay. Our team is committed to enhancing guest experiences, and we regret that we fell short in addressing your concerns promptly. Rest assured, we're addressing this issue to ensure a smoother process for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Management Team
