Avis Mountain view private hot tub

Hi Diane, We were surprised to read this after having conversations with you during your stay where you gave us no indication you were unhappy. You only complained about the weather. I will try to clear up the inaccuracies of your review. With regards to the pet hair, we welcome pets and this was formally shared with you twice. Our last pet stay was early in the season and our guests in between that and you gave us a 5 star review. Our cleaners take pictures and there was no pet hair. When asked for you to provide photos, you were unable to provide any and refused. Though we are ok if guests need something from our 'junky' pantry, it is not for guests. That is for the cleaner and where we store gifts for guests, extra pots and pans and cleaning supplies. We don't lock because we have always been met with appreciative and respectful guests. The lock was working. You were not using it correctly and that is what we meant by "Other people have issues with it," Once we explained how to use it correctly, you acknowledged that it worked. Despite having a working lock, we still had the locksmith come over and that was resolved within 30 min. He told us that the lock worked fine but we would likely need to replace in the summer. We took advantage that he was at the unit already and decided to replace it then. The sheets and towels were purchased in August 2023 so only 3 months old. Again, you were unable to provide photos when asked. To summarize, you did not communicate your disappointment throughout your stay. Had you done so, we would of done everything in our power to make your stay more enjoyable. You were either being dishonest when you told us everything was great or dishonest with this review. You only sent us a few pictures,,,some tiny crumbs in cutlery drawer and a shelf in our kitchen that was time stamped on the last day of your stay and close to check out. I can assure you that our amazing cleaners have cleaned this for the next guest, as they did for you. Your photos show a stronger likelihood that it was your mess after 4 days based on when you took the photos. There was one more picture that we did not recognize so cannot speak to. We have been hosts for several years and pride ourselves in our regular 5 star ratings across different platforms. It is our hope that on your next stay. where ever it might be, that you communicate with your host promptly and honestly. I know I speak for all hosts that we would rather work to fix a problem right away so you can enjoy your stay, rather than respond to an insulting review that is met with inaccuracies and lack of evidence. All the best in 2024 and in your future travels.

We can’t wait!

I’m not sure what’s going on with the app, but I will begin to send welcome package in a text to avoid this issue. I completely agree- I always have a great time at Big White.