Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Girls trip
Publié le 1 août 2024 sur HomeAwayThe place has great location 5 minute walk to downtown the village of big white I had a couple of little burnt out light balls but nothing major the fridge kind of wasn't very cold but they brought us ice for our cooler Fur drinks which was amazing the place was laid out quite nicely I'm very comfy beds overall it was a good experience
par un voyageur
Amazing!
Publié le 19 juin 2024 sur HomeAwayWe really enjoyed our stay and certainly will try to visit again. Thank you.
par un voyageur
Lovely chalet, gorgeous view
Publié le 27 mai 2024 sur HomeAwayGreat size, well equipped chalet. Perfect for families or groups. Easy check-in, large driveway, big hot-tub, great location.
par un voyageur
Filthy
Publié le 3 juill. 2023 sur HomeAwayThe house itself is aesthetically beautiful, however, the visual appeal of the house is the only validation for the 2 stars given. Upon arrival, all seemed well- the place LOOKED clean and the host graciously checked in on us via text message.
However, upon further inspection, the neglect of care became apparent. There were dust bunnies (& a lost sock) under the couches and beds, mold in 2/3 of the showers, rust in the grill, and broken lightbulbs. On the first night, the host was responsive and apologized. They also mentioned that they would be "reaching out soon to resolve this concern". We have now checked out and have yet to hear a resolution. As we continued our stay, we encountered BED BUGS- all 13 of us have bites on our legs consistent with bed bug symptoms and I managed to capture a picture of one on the couch, which unfortunately, the host did not acknowledge.
Photographs were taken and sent for the issues encountered. Unfortunately, the host seemed to be superficial and did not care about the issues that arose. I will update this review if a resolution is offered, but until then, we are quite unhappy with the lack of care from Vacasa.
Although the house and its views are beautiful (and convenient I'm sure in the winter months), I would not recommend this stay. CLEANLINESS & RESPONSIVENESS SHOULD BE A PRIORITY FOR HOSTS. Thank you.
Commentaires de Gestion de l’hôtel
19 juill. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Great spot for a mountain getaway.
Publié le 26 juin 2023 sur HomeAwayThe home was as advertised with plenty of sleeping space and great common area to support a group. The kitchen is well equipped and the deck view + hot tub was awesome! Thanks so much for accommodating us!
par un voyageur
Too expensive for what you get
Publié le 2 avr. 2023 sur HomeAwayThe space of the place is great - lots of beds, bedrooms, huge living area, open kitchen - we loved the space aspect. The issues: VERY UNCOMFORTABLE BEDS. Almost all the beds had very uncomfortable mattresses (springy, saggy, seemed extremely old). One bed had a frame+mattress that was so noisy upon the smallest movement that no one could sleep in it. One of the bunk beds had rungs that were not secured properly (very unsafe!) and the pull out couch mattress seemed utterly ancient (I get it - pull out couches are not comfortable, but they can be OK if some investment is made). In my opinion, after taxes and fees the nightly rate we ended up paying justifies more comfortable beds.
One of the rooms also had a bed largely blocking the entrance to the walk-in-closet (which connects to the bathroom). If anyone had mobility issues or was on the larger side it wouldn't have worked for them.
The place looked clean upon arrival, but then it became clear it was superficial. There was garbage (old cans and filters) beside the hot tub, broken glass at the garage entrance, a thick layer of dust on the ceiling fan, dust on the base boards, and garbage under the pull out couch.
Overall, I think the space and the location are great. The kitchen was well stocked with dishes/pots/trays/etc. Having the hot tub on the deck was very nice. The place has potential, but an upgrade on mattresses and a deep clean are needed to justify the price.
par un voyageur
Not worth the money
Publié le 15 févr. 2023 sur HomeAwayHot tub didn't work. Internet would not connect. TV would not connect to the Telus provider. No firewood upon our arrival and the fireplace ashes were all over the hearth. Two of the beds were not made. Dust bunnies under the beds. Floors dirty. No bedside lamps in the bedrooms to read by - only overhead lights with the switch by the door. No lamps in the living area and the overhead lights did not provide light enough to read while sitting on the couch. The toilets were dirty at the back of the seats. The toilet bowl brushes were brown with you know what! You could not "Ski in and Ski out" as there are no paths to the trails, you need to go the road and the snow was melted. Perhaps at some time of the year you can ski down the road, but not now. The kitchen did have a decent supply of cooking pots, plates, cutlery etc. The garage made a great space to wax skiis and the room at the entrance was a good staging area for our ski clothes. The property manager was available made apologies for all the problems, however, that couldn't made up for all the inadequacies and disappointment we experienced.
Commentaires de Gestion de l’hôtel
1 mars 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Janice, we regret to hear that your time with us was less than satisfactory. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. Please know that the comfort and satisfaction of our guests is our priority and the experience you had is certainly not commonplace, nor is it indicative of our level of service. We sincerely hope the compensation you've received has helped to alleviate some of the stress these issues caused. We hope to have the opportunity to truly impress you in the future.
par un voyageur de Saskatoon, Sask. CANADA
Great for groups
Publié le 7 mars 2022 sur HomeAway5 bedrooms accommodated our group perfectly. Loved the wood fireplace, spacious living room, well equipped kitchen. Hot tub in the sun after a ski day is perfect.
par un voyageur
Fun
Publié le 24 févr. 2022 sur HomeAwayWe had a great few days as a family. The hot tub on the front deck was the best part watching the sunrises and sunsets. The walk back was a little much for little ones but we just threw everyone in the back of the truck
par un voyageur
Publié le 31 janv. 2022 sur Expedia
