Ratings based on 678 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 24, 2024 on Hotels
We booked a non smoking room with 2 Queen beds. We were given a room that had 1 Queen bed. We were told it was the booking agent's fault. There were no 2 Queen bed rooms and this was the only room available. The room smelled like old cigarette smoke. It affected our eyes and throats. Made our clothes smell. We were told at check out that a man had lived in that room for 5 years and smoked. Totally unacceptable. I am also going to contact Wyndham and let them know this place does not uphold Wyndham standards
Comment from Hotel Management
Sep. 25, 2024 by Hotel Manager , Hotel Management
Dear Cynthia Middleton,We regret that your experience did not meet your expectations regarding your room assignment and the lingering odor. Your feedback is valuable, and we take such matters seriously, especially regarding our adherence to Wyndham standards. We will investigate this issue further and work to improve our room assignments and cleaning protocols. We appreciate your input and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
by A traveller
Posted Sep. 13, 2024
Good area but breakfast lacked variety
Comment from Hotel Management
Sep. 16, 2024 by Hotel Manager , Hotel Management
Dear Eugene,Thank you for your 4/5 rating. We’re glad you liked the area. We appreciate your feedback on the breakfast variety and will work on offering more options in the future. We hope to enhance your experience on your next stay.Sincerely, Hotel Manager
by A traveller
Posted Sep. 7, 2024 on Hotels
Nice room, little dated. Could use some updates and deep cleaning. Overall not bad place to rest your weary bones and head.
Comment from Hotel Management
Sep. 9, 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for the 10/10 rating! We’re glad you found the room nice and a good place to rest. We appreciate your feedback on updates and deep cleaning, and we’ll certainly take it into account as we work to improve. We look forward to your next stay!Sincerely, Hotel Manager
by A traveller from Marion
Posted Sep. 4, 2024
Comment from Hotel Management
Sep. 6, 2024 by Hotel Manager , Hotel Management
Dear Michelle,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
by A traveller
Posted Aug. 24, 2024 on Hotels
The young lady at the front desk was exceptional. She moved us to another room because the bed was very uncomfortable. It is an older motel but looks like they are trying to make some upgrades.
Comment from Hotel Management
Aug. 26, 2024 by Hotel Manager , Hotel Management
Dear Rena,Thank you for your 8/10 rating! We’re glad the front desk staff was able to assist with your room change and that you noticed our efforts to upgrade the motel. We appreciate your feedback and look forward to improving your experience further on your next visit.Sincerely, Hotel Manager
by A traveller
Posted Aug. 19, 2024 on Expedia
Very convenient. The room was very clean and bed was really comfortable. Will definitely stay here again!
Comment from Hotel Management
Aug. 20, 2024 by Hotel Manager , Hotel Management
Dear Pamela,Thank you for the 5 out of 5 rating! We’re glad you found the room clean and the bed comfortable. We look forward to welcoming you back!Sincerely, Hotel Manager
by A traveller
Posted Aug. 15, 2024 on Expedia
Old carpets an furnishings and stale smelling room
Comment from Hotel Management
Aug. 16, 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback. We're sorry to hear about the issues you experienced with the carpets, furnishings, and room odor. Your comments are important to us, and we'll be sure to address these concerns to improve our guests' experiences.We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A traveller
Creepy crawlers everywhere
Posted Aug. 15, 2024 on HotelsI stayed here for two nights. It was convenient for what I was in the area for but not my ideal choice. There were bugs everywhere out side of the room and subsequently they made their way into the room! I had to clean everything before we could settle down after a long day which made for an exhausting night. Even the bath tub had huge bugs in it. I understand the area we’re in is mostly mountains but this was careless on the housekeeping part. Also my room was not cleaned during my stay which was weird being as this wasn’t a full to capacity hotel.
Comment from Hotel Management
Aug. 16, 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience and discomfort you experienced with the bugs and housekeeping during your stay. This is not the standard we strive for, and we will address these issues with our team to ensure improvements are made. We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future.SincerelyJotel Manager
by A traveller
Posted Aug. 11, 2024 on Expedia
Nice American staff
Comment from Hotel Management
Aug. 12, 2024 by Hotel Manager , Hotel Management
Dear Franklin,Thank you for the 5 out of 5 rating! We appreciate your feedback about our American staff members. Providing excellent customer service is important to us, and we are delighted to hear that you had a positive experience with our staff. Your kind words will be shared with the team to motivate and inspire them. We are committed to ensuring that all our guests have a pleasant and memorable stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great experience!Sincerely, Hotel Manager
by A traveller
Posted Aug. 7, 2024 on Expedia
Hotel was largely empty. Now I know why.
The room next to me drove a huge diesel pickup truck and it was parked parallel to the building so that it took up three parking spaces including the one for my room. Later that night, owner left the motor running. I cranked up the air conditioner and put in ear plugs to drown out the truck and the woman yelling 'get out of here!'.
Comment from Hotel Management
Aug. 8, 2024 by Hotel Manager , Hotel Management
Dear Tim,Thank you for sharing your experience. We apologize for the disturbances you faced during your stay. We will review our parking and noise policies to better manage such situations and ensure a more comfortable environment for our guests. Your feedback is important to us, and we appreciate you bringing this to our attention.Sincerely, Hotel Manager
