Note fondée sur 275 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2023 par Max, Gestion de l’hôtel
Dear Frantz,Thank you for taking the time to leave a review of your stay. We hope to see you again in the future and show you the best we have to offer!Warm regards,Reception Team
par un voyageur
Publié le 14 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2022 par Wiktoria, Gestion de l’hôtel
Thank you for your great feedback!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Where to start. We initially checked in and was given our room. After 3pm. However when we got to the room it was dirty and still to be cleaned after the previous occupant checked out. Stale left over Chinese takeaway included!
Eventually refused the cleaning of the room (apparently a house keeping error) and demanded an alternative room. The new room was clean and comfortable (especially the bed) but again some of the expected items were missing, including the complimentary slippers. Bath robes very crusty and uncomfortable.
Half way through are evening we returned to the room and found that my wife’s perfume was missing and there was a pile of toilet tissue in the shower! Bizarre.
Thinking the perfume had possibly been misplaced we checked again at the end of our event when we again returned to our room. We then found that a bottle of expensive wine we had left in our room had been taken and my aftershave. In total 3 stolen items.
Reported to reception first thing the following morning and after breakfast we travelled home. On arriving home the hotel called to say all 3 items had been found by housekeeping in our room! I’ll let you be the judge of whether we were incompetent and needing urgent eye tests or the items were stolen and simply the management knew how they could recover the items.
When I collected the items despite a receptionists apologies there was no concern shown by the hotel about the theft. No comment or approach by hotel management.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par M Islam, Gestion de l’hôtel
Dear Lyndon, Thank you for sharing your feedback with us. We sincerely apologies for the inconveniences you encountered during your stay. It is disappointing to hear about the cleanliness issues and missing items you experienced in your initial room. We have addressed this with our housekeeping team to prevent such oversights in the future. We are glad that you found the alternative room clean and comfortable, although we regret the missing amenities. Your concerns regarding the missing items have been taken seriously and investigated internally. We assure you that guest security and satisfaction are our top priorities. We appreciate your understanding and patience in this matter. Should you decide to stay with us again, we will strive to provide you with a much-improved experience. Warm regards, M IslamFront Office Manager
par un voyageur
Lovely stay
Publié le 30 sept. 2024 sur HotelsLovely stay like always, room warm and cosy, very clean, staff friendly and helpful when requesting a room type. house keeping also very attentive.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par M Islam, Gestion de l’hôtel
Dear renha, Thank you for your kind words about your recent stay. We are delighted to hear that you found our rooms warm, cozy, and clean, and that our staff were friendly and helpful. We look forward to welcoming you back soon. M IslamFront Office Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Great!
Commentaires de Gestion de l’hôtel
4 oct. 2024 par M Islam, Gestion de l’hôtel
Dear Matthew, Thank you for your kind words! We are delighted that you had a great experience at Mercure Bedford Centre Hotel. Looking forward to welcoming you back soon. Best regards, M IslamFront Office Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Hotel was lovely, the privilege room was very nice, would definitely stay again. However access from the car park was a pain. I also paid for parking and they sold the space to someone else so I had to pay in a public car park elsewhere. They also didn't check me in when I arrived. I came back that night and they had no record of me even though my stuff was in the room and I had a key. They were friendly and helpful sorting it, but having issues in the first place was a pain.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par M Islam, Gestion de l’hôtel
Dear Cat,Thank you for your feedback. We are delighted to hear that you enjoyed your stay in our lovely privilege room. We sincerely apologize for the inconvenience you experienced with the car park access and the check-in process. Rest assured, we will address these issues internally to prevent recurrence. We appreciate your understanding and patience in this matter. Should you choose to stay with us again, we will ensure a smoother and more seamless experience. Thank you for bringing these matters to our attention.Warm regards,M IslamFront Office Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par M Islam, Gestion de l’hôtel
Dear Pamela, Thank you for your positive rating. We appreciate your feedback. Looking forward to welcoming you back soon. Best regards, Regards, M IslamFront Office Manager
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par M Islam, Gestion de l’hôtel
Dear Patrick, Thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon. Best regards, M Islam Front Office Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Our tv didn’t work. And we were given another room very prompt
Commentaires de Gestion de l’hôtel
10 sept. 2024 par M Islam, Gestion de l’hôtel
Dear Lisa, thank you for sharing your feedback. We apologize for the inconvenience with the TV but are glad to hear that we could promptly assist by providing another room. We appreciate your understanding. Regards, M IslamFront Office Manager
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Nice hotel and close to the town centre where bars and restaurants are. Lovely breakfast with plenty of choice.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par M Islam, Gestion de l’hôtel
Dear Kevin, thank you for your positive review! We are delighted to hear that you enjoyed our hotel's proximity to the town centre and our delicious breakfast options. We look forward to welcoming you back soon. Regards, M IslamFront Office Manager
