Note fondée sur 713 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Typical Super 8...not the best but certainly not the worst
.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par GM, Gestion de l’hôtel
Thank you for your honest feedback. While it's good to know we met some expectations, we aim to provide a better-than-typical experience for our guests. We appreciate your comments and will use them to continue improving our services. We hope you'll give us another opportunity to serve you in the future.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
An elevator would have been nice
Commentaires de Gestion de l’hôtel
8 oct. 2024 par GM, Gestion de l’hôtel
Thank you for your honest feedback.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
This is our second visit to Bay Report. The staff is always extremely helpful and the room is clean and comfortable. We like to open the slider and see the beautiful bay! I would definitely recommend a stay.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you so much for your kind words and recommendation! We're thrilled to hear that you enjoyed your second visit and that our staff made you feel welcome. There's nothing quite like the view of the bay from the slider, is there? We look forward to hosting you again for another memorable stay.
par un voyageur
Was ok.
Publié le 24 sept. 2024 sur HotelsOur person receiving us was cold, no smiles. Blunt. Morning desk person pleasant and polite. Complimentary breakfast was lacking juice.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par GM, Gestion de l’hôtel
Thank you for sharing your feedback. We're sorry to hear about your initial experience with our reception staff. We will address this with our team to ensure all guests feel welcomed from the moment they arrive. It’s good to know that our morning desk person provided a pleasant interaction. We also appreciate your note about the complimentary breakfast and will work to improve this aspect of our service. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par GM, Gestion de l’hôtel
Thank you for sharing your feedback.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
I have sleep in fox holes that smelled better. Checked in and checked out 5 minutes later.
Hopefully I get the refund the desk clerk promised.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par GM, Gestion de l’hôtel
We're genuinely sorry to hear about your experience. It's disappointing to learn we did not meet your expectations. We are looking into the situation and will ensure that your refund is processed promptly. Thank you for your feedback, and we apologize for any inconvenience caused.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par GM, Gestion de l’hôtel
Thank you for sharing your feedback.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par GM, Gestion de l’hôtel
Thank you for sharing your feedback.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par General Manager, Gestion de l’hôtel
thanks for your feedback
par un voyageur
Publié le 10 sept. 2024 sur Expedia
The gentleman that checked us in was very friendly an welcoming! The hotel has been updated which is nice. The bed was really hard which im not used to so i was uncomfortable. One suggestion would be to take the carpeting out of the rooms...my grandbaby ran around barefoot in the room and her little feet were black from that carpeting.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're delighted to hear that our staff made a positive impression during your check-in and that you appreciated the recent updates to our hotel.We apologize for the discomfort you experienced with the bed. We understand that a good night's sleep is crucial, and we will look into options to improve the comfort of our mattresses.Regarding the carpeting, we sincerely regret the inconvenience it caused. Your suggestion is valuable, and we will certainly consider it as we strive to enhance the cleanliness and comfort of our rooms. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you and your family back in the future for an even better stay.
