Note fondée sur 504 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Line,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Check in was easy and the staff were very friendly. Room was not clean. Lots of dark grime and dirt on the floor, especially by the bed. Appliances all worked well.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Erik,Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a smooth check-in experience and found our staff to be friendly. We have noted your comments regarding the cleanliness of your room and will address this with our housekeeping team to ensure a higher standard moving forward. We are glad to hear that the appliances in your room were in good working order. Your input is valuable to us as we strive to improve our guest experience.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
We checked in about 7pm, had to drop our things in room and leave right away. Came back about 11pm, to find dirty floors with flies laying around, dorty bathtub with other peoples hairs and dirt ring, bed with stained bedding. Man from desk came and cleaned tub, gave us bedding, we made our own bed. Then next day we decide to stay niggt 2 rsther tgsn find another plsce. At 11am water was cut off by repair worker tgey hired and still not back on at 4pm now. Livid as this is no way for a businrss to operate. The dont fulfill their end of providing what is paid for.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Manager, Gestion de l’hôtel
Hello James, We apologize for any inconvenience you experienced during your stay. Our team strives to address cleanliness concerns promptly, and we regret this was not your experience. The water maintenance was necessary, and we apologize for any inconvenience this caused you. Your feedback is valuable to us as we continuously work to improve our services for all guests' satisfaction.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
My car was hit in the parking lot in plain view of a security camera. Staff refused access to the camera upon my request and of local law enforcement.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hi Elizabeth,Thank you for bringing this to our attention. We understand how frustrating it must have been to experience the incident with your vehicle. Our security cameras are in place for the safety of our guests, but unfortunately, the camera system experienced a technical issue at the time of the incident, and it was not able to capture the footage.We’re sorry for the inconvenience and confusion, and we encourage you to contact local authorities for further assistance.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Manager, Gestion de l’hôtel
Hello Liudmila,Dear valued guest, we are thrilled to hear that you had a wonderful experience during your stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future.
par un voyageur
Publié le 27 août 2024 sur Expedia
Housekeeping not so great. But everything else top notch.
Commentaires de Gestion de l’hôtel
29 août 2024 par Manager, Gestion de l’hôtel
Hello Tonya, We appreciate your positive feedback on our other services. For any concerns regarding housekeeping, please reach out to our management for further assistance. Thank you for choosing to stay with us.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello VENKATARAMANA,We are thrilled to hear that you had a fantastic experience at our hotel! We hope to welcome you back soon for another exceptional stay.
par un voyageur
Publié le 24 août 2024 sur Hotels
I wish the pool would stay open later.
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Terry,We appreciate your feedback regarding the pool hours and will take it into consideration for future improvements to better accommodate our guests' needs. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello William,We regret to hear that your stay did not meet your expectations. Please feel free to contact us directly with any specific feedback you would like to share so we can address your concerns and improve our services. We value your input and strive to make every guest experience a positive one.
par un voyageur
Publié le 11 août 2024 sur Expedia
The 2nd queen bed in my room had axle grease all over the bedspread. Floors dirty coffee pot had prior use coffee grounds in it. Also freezer in mini fridge had brown stuff in it. Like melted icecream
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Ellen, We appreciate your feedback and apologize for any inconvenience you experienced. We encourage guests to reach out directly to our management team to address any concerns during their stay to ensure a pleasant experience. Thank you for bringing this to our attention.
