Note fondée sur 356 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 janv. 2024 sur Hotels
par un voyageur
Séjour au calme
Publié le 27 août 2018 sur HotelsNous sommes restés une nuit seulement, dommage car le cadre est très agréable et reposant. Chambres simples mais agréables. Si nous en avons l'opportunité, nous retournerons à cet endroit.
par un voyageur
Good
Publié le 23 sept. 2024 sur Hotelsnice location and the whole resort compound was good.
The staff was very friendly and the rooms relatively clean. Unfortunately they were not equipped with air conditioner
Commentaires de Gestion de l’hôtel
28 oct. 2024 par The Venue Host Team , Gestion de l’hôtel
Thank you for your feedback, we are pleased you had a lovely stay here with us at The Willows Training Centre. please accept our apologies for the inconvenience caused during your stay in regards to there not being a AC unit in the room. Your feedback has been passed on to the relevant department managers in order for them to take any necessary action. we look forward to welcoming you back to the resort in the future.
par un voyageur
Eco-Bull Hotel - Just Average
Publié le 12 sept. 2024 sur HotelsThis is a really, really average Motel type experience. It’s a decent room, cheap TV and a tea / coffee, little safe kind of space but nowhere near worth the money.
Some important points for anyone who might get fooled by their “Eco-hotel” kind of marketing:
The air-con in the corridors is blasting out cold air (on a cold Sept evening) and the rooms are subsequently very cold - so guests need to put the heating on which then competes with the corridor air-con as the rooms heat up. Madness! And burning up money - which is reflected in the cost - as well as CO2 expended.
All the “do-the-right-thing” signage which swamps their marketing is a classic way of saying what they actually DON’T understand nor subscribe to, really.
Other Points to note
If there’s a big Hooray Henry Party (a huge finance company block-booked the place) happening then do not expect an evening meal. The (lovely, well-meaning) young staff suggested Burger King “just over the road” as the alternative. Think on that business guests.
The corridors are dark, with a soulless grey decor and the signage for the whole complex is either confusing or non-existant. The staff I spoke to said it’s a perennial complaint of guests. See attached picture which lists room numbers back to front.
I was told that the (actually, amazing) gym “can only take ten guests” which I’m sure was not true as there were over forty pieces of equipment and loads of space. But guess what? The signage to there is very poor.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par The Venue Host Team, Gestion de l’hôtel
Thank you for sharing your feedback. We're sorry to hear that your stay didn’t meet your expectations, and we appreciate the opportunity to address your concerns. As an eco-conscious hotel with over 3,000 solar panels and sustainability being a key part of our company values and we're committed to reducing our carbon footprint. We will review the use of our air handling system in the corridors and ensure it is functioning as it should by bring fresh air in from outside and circulating the air within the building. All electricity powering this is generated from the green energy created across the resort. We apologize for any inconvenience caused by the large event during your stay. However, we did notify guests in advance via Expedia that dining would be limited on that particular evening. We’ll work on improving how we communicate this to ensure better clarity for all guests. Our gym is open to both hotel guests and the public, and during peak times, availability can be limited. We apologize for any confusion and will work with the third-party team managing the gym to ensure a better experience during busy periods.Rest assured, your feedback on signage, décor, and overall guest experience has been shared with the appropriate departments, and we’re actively addressing these issues to improve future stays. Thank you again for your input, and we hope to welcome you back for a more comfortable experience.Thanks
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par The Venue Host Team, Gestion de l’hôtel
Thank you for rating us. We are glad you enjoyed your stay. We hope to welcome you back soon!
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par The Venue Host Team, Gestion de l’hôtel
Thank you for rating us. We are delighted that you enjoyed your stay. We hope to welcome you back soon!
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par The Venue Host Team, Gestion de l’hôtel
Thank you for rating us. We are glad you enjoyed your stay. We hope to welcome you back soon!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par The Venue Host Team, Gestion de l’hôtel
Thank you for rating us. We are delighted that you enjoyed your stay. We hope to welcome you back soon!
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par The Venue Host Team, Gestion de l’hôtel
Thank you for rating us. We are happy you enjoyed your stay. We hope to welcome you back soon!
par un voyageur
Mk Dons.
Publié le 11 août 2024 sur HotelsA great getaway
Commentaires de Gestion de l’hôtel
30 août 2024 par The Venue Host Team, Gestion de l’hôtel
Thank you for the positive feedback regarding your stay at The Willows Training Centre. We are delighted that you had an enjoyable stay and that. We hope to welcome you back to our Resort soon!
