Avis Verve Hotel

Dear guest, Our interior decor is often complimented due to its blending taste and attraction. The heating is not turned off during the night, you are able to adjust the heat in your room using the adjustable knob. If you were having difficulties with the adjusting heating then you should have informed a member of staff who would have happily assisted you. Instead of commenting to the staff, you decided to leave a negative review regarding a matter that could have been easily solved, making your review pointless. In future, please communicate with the staff so that they can assist you accordingly.

All of our room’s modern and new furniture had been adjusted to fulfil a set fitted structure in order to best accommodate our guests needs and wants. Regarding to the noise coming from the out side, there is nothing we can do, as we are located in the main street. Thank you for appreciating our service that was given to you while with us and the politeness of our staff. Regards, Front office Joana Lemos.

Dear Alyn, Thank you for taking the time out your day to leave a review regarding your stay here at Verve Hotel.Thank you for your amazing 10 out of 10 star review, we had a wonderful time accommodating you and hope to welcome you back again in the future, for any future stays please let us know if you have any specific requests. Kind regards,Natasha,Front office.

Dear Steve, Thank you for taking the time out your day to leave a review regarding your stay here at Verve Hotel. Thank you for your 10 out of 10 star as well as all the lovely comments towards the hotel, and the staff i will make sure to pass these kind comments on. We are pleased to here you enjoyed your stay it was a pleasure to have accommodated you and we hope to welcome you back again in the near future. Massive thank you again for all your king words about the hotel, food, and staff. Kind regards.

Dear Mr FosterThank you for taking the time to leave a review for Verve Hotel. It was lovely to have accommodated you and also lovely to have you with us in the bar in the evening! Thank you for choosing Verve as your accommodation and do let us know if you have any recommendations to make your stay even more superb next time! If you require further assistance please don’t hesitate to contact me.Kind regards,Emmanuela,Main Office.

Dear Arthur, Thank you for taking the time to leave a review regarding your stay at Verve Hotel. Thank you for your 8 out of 10 rating, we are pleased to know you enjoyed your stay with us and hope to welcome you back in the future. For any future stays, please let us know if you have any specific requests and we will try our best to accommodate these for you. Kind regards, Reanne, Front reception.

Rod Price/ Johanna, What’s funny is that you were sitting in the bar drinking with your husband while leaving this review. Rather than speaking to the staff on-site, you decided to leave this review with a slapped emotion on your face. You were given a free upgrade and rather than being appreciative of that, you’re leaving a negative review. The shower is a standard size, I’m not sure what more do you want. What is inviting about a shower? You use it for the purpose of showering and you leave, it isn’t for a hot tub or jacuzzi for you to sit there for hours.The bar has plenty of selections of drinks, yes they are bottled beers and if you didn’t like it then you shouldn’t have been drinking in the bar for as long as you were (over 3 hours while having numerous rounds of drinks), you should’ve gone to the nearest pub and slum it there. It’s not a pub to have draught beer now I can see your taste where it’s coming from. And the restaurant is always closed on Sundays and Mondays. It’s nothing new that it’s closed. If you did your research before booking you would have found this information on our website, on OTA websites including Hotels.com where you booked from, and even more so it stated it on your booking confirmation so you had no excuse to complain about it when you’ve been plenty informed. It is your fault for not checking before booking a room, rather than booking a room and expecting something we don’t provide on a specific day.Did you not read before you booked your room here about when is restaurants closed and when it’s open? Where did you find that restaurants will open along same time with Hotel? It doesn’t really matter to Verve if you do not stay here even we don’t welcome here nosy, rude and unimpressed people.RegardsEmmanuelaMain Office.

Dear John, Thank you for taking the time out your day to leave a review regarding your stay at Verve hotel.Thank you for your overall 10 out of 10 star rating, we are pleased to hear you enjoyed your stay, Thank you for all your kind comments towards the cleanliness and comfort of the hotel i will make sure to pass them down. We hope to welcome you back to Verve again in the near future. Kind regards, Natasha,Front reception.

Good Evening, Thank you for taking the time to leave a review, However I feel as though this is a brief insight into your stay. How were the facilities/the staff/the restaurant/ check in etc. In relation to your comment about the bathroom smelling of urine, I do think that is a peculiar comment as the bathrooms and the rooms were cleaned before you arrived. If this was an issue, I would have hoped that you would have communicated it with the staff on site rather than leaving this negative review. The bathroom is actually used for that purpose, so it could be that the smell only came following your usage as you didn't quite specify. In future, do let the staff know and they can assist you while you are IN the hotel.

Dear Mr JohnsonThank you for your review. It is always lovely to accommodate you at Verve, and the staff have an absolutely wonderful time accommodating you. Thank you for taking the time to leave the review, and we look forward to welcoming you back in the near future! Thank you again for the 10/10 review!Kind regardsEmmanuelaMain Office