Ratings based on 13 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Management needs to improve the cleanliness
Posted Sep. 17, 2023 on HotelsUnfortunately the property is terribly maintained.
there is an odour of bats & pigeons in the corridors, it definitely needs a rehaul in terms of maintenance & proper upkeep & cleanliness. I would understand that it is difficult, however there is great potential in such a stunning property of amazing historic value, only if the management took it seriously. There was a rat in the a air conditioning unit - video attached (Room 124)
by A traveller
Posted Dec. 30, 2019 on Hotels
The place is good. Good for family , couple or friends stay.
by A traveller
Posted Nov. 2, 2019 on Expedia
This property very bad condition its 170 km from udiapur and 70 km from chitorgarh smell sewer in rooms
Comment from Hotel Management
Mar. 9, 2024 by Sailesh Mishra, Hotel Management
Dear Guest,We truly thank you for sparing time to write your feedback on Expedia. Your feedback is important to us.Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our resortOn behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future.Yours Sincerely,Sailesh MishraGeneral ManagerjüSTa Hotels & Resortsmanager.nahargarh@justahotels.com
Recommended
for Everyoneby A traveller from Hawaii
Fun to stay at a palace on a lake
Posted Oct. 7, 2017 on Expedia
Pros: Great palace setting. Staff friendly and very helpful. Enjoy the ambiance of a palace with a good book!
Cons: Someone, a control manager, needs to check each room weekly for item that need updating or repaired - and follow through with the maintenance.
Location: Remote, quiet. Needs a how to get here section on the website.
Worth staying 2 nights. relax, swim in the pool at sunset, good reasonable food cooked to your liking. Staff friendly and very helpful.
Please keep it up -It is too beautiful a property to see it crumble. Also the junk on the roof needs clearing into one spot or build a shed to contain it. Such a lovely walk up there but too much clutter and gas bottles, etc. Also move some of the thousands of pigeons away.
Comment from Hotel Management
May 2, 2018 by juSTa Hotels & Resorts, Hotel Management
Dear Guest,
Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels.
It is our endeavour to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again.
Warm Regards,
Amal Guha Roy
Manager Operations
jüSTa Hotels & Resorts
by A traveller from Pune
Nice hotel nut in the middle of nowhere.
Posted Jan. 2, 2017 on Expedia
Pros: I liked the secluded remote location of this hotel in middle of an artificial lake.
Cons: Bed side lamp, more choice of food, out door activities, Stay arrangement for drivers, a running track on the terrace, attractive pricing for food.
Location: There is nothing to do nearby. Chittorgarh fort like all indian monuments is crowded and filthy.
Happy but disappointed... As such the hotel is in a remote village; and it was disappointing to know that the hotel does not offer accommodation for drivers..The deal I got was bit overpriced for the facilities offered.The advertised facilities of horse riding, archery, nature trail trekking etc were not seen. The rooms are clean; the food is good; BUT the palace like comforts that one may expect is missing. Food is expensive. The rooms lacked most basic facility like a bed side lamp for reading Or a large TV screen.
The staff are very pleasing and extended their best efforts to make stay comfortable.
Comment from Hotel Management
Apr. 13, 2017 by Amal Guha Roy, Hotel Management
Dear Guest,
We thank you for sharing your thoughts in Expedia. It is indeed a pleasure to note that you liked our resort, its appearance, cleanliness we have maintained, quality of food served and also the service provided by our team.
We have noted your feedback and assure you that the same will be taken up on a serious note and actioned
Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards.
On behalf of our team, we look forward for another opportunity to be able to host you as our esteemed guest and assure you to exceed your expectation on all the aspects.
Yours Sincerely,
by A traveller
Moderate quality hotel an hour from a great fort.
Posted Dec. 12, 2016 on HotelsThere are very few options for good hotels around Fort Chittorgarh, a UNESCO World Heritage Site. Lake Nahargargh Palace barely met the minimums. Equivalent to a 2* or 3* property in the US.
Comment from Hotel Management
Apr. 13, 2017 by juSTa, Hotel Management
Dear Guest,
Thank you for sparing you precious time to share your feedback on Expedia. We are glad to note that you liked the resort.
We would like to inform you that during your next visit we will definitely exceed your expectation on all the aspect which we are earnestly looking forward to.
Yours Sincerely,
Amal Guha Roy
by M from Iceland and new zealand
I dream of a place, that is not jammed with crowds
Posted Feb. 13, 2016 on HotelsThe room was welmaintained and looked after.. the whole place and experience is a dream. Could easily stay here for a week.. so relaxing and quiet place.
No stalls or hackers or beggers towards this castle.. it is so unlike any other lake palace in india!
Comment from Hotel Management
Apr. 29, 2016 by juSTa, Hotel Management
Dear Guest,
We are extremely glad for your support and patronage. It gives immense pleasure to note that our motto to provide highest quality of service to every guest has been achieved. Our team members are tremendously motivated as their efforts are so well appreciated and recognized. We greatly appreciate your recommendation and On behalf of the team, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near future.
Yours Sincerely,
Jitendra Sharma
Operations Manager
jüSTa Hotels & Resorts
manager.udaipur@justahotels.com
by Rasik Lal from Houston, tx
Lake nahargarh
Posted Jan. 8, 2015 on HotelsPigeons made glasses hard to clean. Low occupancy also resulted in some ares unattended. Overall happy with our stay: great location in middle of lake, pleasant staff
Comment from Hotel Management
Feb. 27, 2016 by juSTa, Hotel Management
Dear Guest,
We are extremely glad to have had the opportunity to serve you during your first visit to Chittorgarh. It is indeed a pleasure to note that you liked our resort, it's location and service provided by our team. It is our pure intention to provide every guest an opportunity to experience beauty of the nature and get close contact with the serene place.
We have noted down your feedback on cleanliness and assure you that this will be actioned immediately
It is an honor to note that you have had a perfect relaxing holiday at our resort. Thank you so much for your kind words and recommendation. On behalf of the team at juSTa, we look forward to serve you again as our esteemed guest.
Yours Sincerely,
Jitendra Sharma
Manager - Operations
jüSTa Hotels & Resorts
manager.udaipur@justahotels.com
by soms from Gurgaon, India
Nice getaway
Posted Aug. 24, 2014 on HotelsIt is a nice getaway slightly away from Chittorgarh, the experience of staying in between the lake was amazing. The place has a homely touch along with beautiful views.
Comment from Hotel Management
Feb. 27, 2016 by juSTa, Hotel Management
Dear Guest,
We are glad to have had the opportunity to host you at our hotel. it gives us immense pleasure to note that you have had a comfortable stay.
Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service.
We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest.
Yours Sincerely,
Jitendra Sharma
Manager - Operations
jüSTa Hotels & Resorts
manager.udaipur@justahotels.com
by Farok Contractor from USA
No internet, No phone, Hot water only by request,
Posted Feb. 17, 2014 on HotelsAs an ordinary expectation (and as stated in Hotels.com), a hotel is supposed to provide these services
1) Bed
2) Telephone
3) Internet
4) Hot Water
5) Hot (or at least warm) food.
MORE THAN HALF OF THESE SERVICES WERE NOT PROVIDED!
2) Telephone to and from front desk (NOT WORKING).
3) Internet (NOT WORKING)
4) Hot water (NOT SUPPLIED EXCEPT BY WALKING TWO MINUTES TO FRONT DESK, MAKING SPECIAL REQUEST, AND THEN WAITING FOR FIFTEEN MINUTES
5) Food was not hot AND WAS BARELY WARM, OR EDIBLE.
6) Pigeon nuisance in and around room (LOSS OF SLEEP BECAUSE OF PIGEON NOISE). Pigeons fly in the face of guests. THEY FEED PIGEONS AND ATTRACT THEM? Is this a hotel – or a zoo?
MOREOVER, THESE ARE RECURRENT PROBLEMS THAT ARE NOT FIXED. THE REAL HOTEL MANAGEMENT WITH DECISION-MAKING AUTHORITY ONLY VISITS ONCE A WEEK FOR HALF A DAY.
Since so many basic services are not provided, I conclude that the four-star price of the hotel, despite is beautiful setting, is unjustified. The local hotel manager and staff are very nice, polite persons. However, It appears that the organization’s “remote-control” management is not working to provide basic services at the hotel property level.
Comment from Hotel Management
Feb. 27, 2016 by juSTa, Hotel Management
Dear Guest,
We truly thank you for sparing time to write your feedback in Hotels.com. Your feedback is important to us.
Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional.
We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort.
I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you.
jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future.
Yours Sincerely,
Jitendra Sharma
Manager - Operations
jüSTa Hotels & Resorts
manager.udaipur@justahotels.com
