Note fondée sur 224 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2023 sur Hotels
Bon séjour
Commentaires de Gestion de l’hôtel
7 août 2023 par PR, Gestion de l’hôtel
Dear Guest, thank you very much for choosing and staying at DoubleTree by Hilton Beijing! Our aim is to provide every guest with consistently high quality and diversified services to meet your requirements and expectations. We believe that with your support, we will continue to improve the service concept and quality of the hotel to ensure that every trip and stay for you will be an unforgettable experience. Sincerely look forward to your visit again!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
good
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Jenny, Gestion de l’hôtel
Dear guest, greetings from Doubletree by Hilton Beijing. We are glad to know that you are satisfied with your stay here. As the first DoubleTree by Hilton Hotel in Asia, we are always committed to providing guests with "Where little things mean everything” services. Thank you for your kind comments and we look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Maybe the terrible check in was not due to the hotel itself, but for all foreigners to China
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Jenny, Gestion de l’hôtel
Dear guest, thank you for choosing to stay with us in Beijing! We regret to hear that you were unhappy with your Check-in experience at DoubleTree by Hilton Beijing. We appreciate hearing from you the details of this experience. If you travel again to our area, we hope we have the opportunity to see you again because of our hotel’s superb location and friendly & reliable services!
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Nice hotel
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Marketing & Communication, Gestion de l’hôtel
Dear Guest, thank you for taking a moment to share your experience. We are pleased to find our service members to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to us for our works. We look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future!
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Marketing & Communication, Gestion de l’hôtel
Dear Guest, thank you for taking a moment to share your experience. We are pleased to find our service and team members to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to us for our works. We look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future!
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Nice hotel but not as good as some of the other Hilton hotels I have stayed elsewhere. Staff is very friendly and helpful but rooms and facilities are old and aging and there are lots of noise from adjacent bathrooms. I ended up asking to change my room 3 times. A lot of time there is an unpleasant odour in rooms and corridors. Sport and pool facilities and the location is great.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Marketing & Communication, Gestion de l’hôtel
Dear Guest, greetings from DoubleTree by Hilton Beijing and thank you for taking the time to share your experience with us in your recent stay! Our team is always striving to provide CARING hospitality to our guests. We would like to sincerely apologize for the inconvenience it may cause you. Secondly, we are very sorry for the very unfortunate experience you had during your stay. we appreciate that you brought the noise issue to our attention. We are sorry for not being able to solve the noise problem for you in the first place during your stay, which is the direction we have been trying our best to solve. Our brand promises to bring guests a warm and comfortable experience. If guests encounter soundproofing problems during check-in, we will do our best to adjust the room for guests or send them soundproofing earplugs.Your review will help us correct similar issues in the future. We hope that the next time you’re in Beijing this will not stopping you to stay with us again.
par un voyageur
Publié le 20 juin 2024 sur Hotels
床很舒服⋯⋯房間乾淨。但隔音不太好。
Commentaires de Gestion de l’hôtel
24 juin 2024 par Marketing & Communication, Gestion de l’hôtel
尊敬的宾客, 尊敬的宾客，很抱歉此次未能给您提供满意的入住体验！非常抱歉未能在您入住期间为您第一时间解决噪音问题，我们品牌承诺为宾客带去宾至如归、温暖舒心的体验，宾客在入住过程中遇到隔音问题，我们会尽最大努力为宾客调整房间或送上隔音耳塞，以便第一时间解决隔音问题保证宾客的睡眠体验，期待我们能用贴心的服务弥补部分硬件的不足。如您在下次入住时有任何相关问题或需要，请随时联系我们的工作人员，我们将竭诚满足您所需，保障您安心入住。感谢您的反馈，期待在不久的将来，我们仍有机会再次迎接您光临北京希尔顿逸林酒店，体验我们的改进，祝您生活愉快！
par un voyageur de Palisades Park
Publié le 15 juin 2024 sur Expedia
Hotel is in good condition breakfast buffet is decent with a lot of choices. I like the little robot that can send stuff to my room. Swimming pool is in good size too. Overall a pleasant stay!
Commentaires de Gestion de l’hôtel
17 juin 2024 par Marketing & Communication, Gestion de l’hôtel
Dear Guest, thank you for taking a moment to share your experience. We are pleased to find our service, breakfast and all facilities to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to us for our works. We look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future!
par un voyageur
Publié le 7 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juin 2024 par Comment from Hotel Management, Gestion de l’hôtel
Dear Guest. thank you for taking a moment to share your experience. Your comments have been shared within our team, it is a motivation and recognition to us for our works. We will continually improve our products for more pleasant guest experience in the future. Look forward to welcoming you back to our hotel in the near future. Best regards.
par un voyageur
Publié le 5 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juin 2024 par Marketing & Communication, Gestion de l’hôtel
Dear Guest, thank you for taking a moment to share your experience. We are pleased to find our service and team members to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to us for our works. We look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future!
