Note fondée sur 170 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Décevant
Publié le 20 sept. 2019 sur HotelsLe personnel ne parle pas anglais et il n'y a pas de navette pour l'aéroport comme indiqué. L'hôtel est assez vieillissant et bruyant.
On est loin de ce qu'on peut attendre d'un hôtel Mercure.
par un voyageur
Hotel sale
Publié le 16 mars 2019 sur HotelsLe service était mauvais : personne ne parlait anglais dans l'hôtel. Le principal problème venait de la propreté. Des cafards et autres insectes dans ma chambre. Des tas de poussières sous le lit. C'est inacceptable!
par un voyageur
Publié le 26 janv. 2019 sur Hotels
Cet hôtel possède un bon rapport Qualité/Prix.. Chambres un peu "vieillotes" mais propres. Le balcon pour chaque chambre est plus très appréciable. Personnel accueillant et buffet petit déjeuner de bonne qualité.
par un voyageur de Corpus Christi
Publié le 6 oct. 2024 sur Expedia
The property takes long for services.
par un voyageur
Publié le 4 juin 2024 sur Expedia
par un voyageur
Publié le 8 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 juin 2024 par Guest service center, Gestion de l’hôtel
Dear Guest， Thank you for taking the time to tell us about your experience at the MERCURE BEIJING DOWNTOWN. We appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again. Respectfully yours,
par un voyageur
Publié le 7 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par Guest service center, Gestion de l’hôtel
Dear Guest， Thank you for taking the time to tell us about your experience at the MERCURE BEIJING DOWNTOWN. We appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again. Respectfully yours,
par un voyageur
Publié le 3 mai 2024 sur Expedia
It was a beautiful hotel and very nice. However, only Chinese can be spoken at the hotel's front desk. It's better to use a translator.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Guest service central, Gestion de l’hôtel
Dear Guest， Thank you for taking the time to tell us about your experience at the MERCURE BEIJING DOWNTOWN. we appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. We will strengthen English training for our employees, in order to communicate better with foreign customers. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again. Respectfully yours,
par un voyageur
Publié le 30 avr. 2024 sur Expedia
The hotel is in a pretty central location, it’s pretty close to Hopson One mall which has plenty of shopping and dining options. The air conditioning units are abysmal and no matter how low you set it, the temperature in my room was averaged between 21°-23° the six nights I spent there even with the AC set at 17°. Staff are kind however they do not speak any English as advertised. It took an unsuccessful phone call, a visit to the front desk, two translation apps and three employees to answer the question ‘What time does the gym open?’. No smoking signs are place throughout the building however it’s so widespread that I could not only smell smoke in but saw several guests smoking and there are ashtrays throughout the corridors of the hotel that are regularly changed out which seemed very contradictory. It’s half-decent for the price but I would not stay again.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Guest service central, Gestion de l’hôtel
Dear Guest， Thank you for taking the time to tell us about your experience at the MERCURE BEIJING DOWNTOWN.Beijing stop supplying warm air after March 15th, start providing cold air in May, and stop cold air in early October. From November 15th, we will turn on warm air, so the air conditioning will be natural for two to three months, with neither cold nor warm air, this period is in spring and autumn, which is the most comfortable season in Beijing. Due to everyone's different body sensations, we deeply apologize for the unpleasant experience you had this time. We will strengthen English training for our employees, in order to better serve foreign customers. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again. Respectfully yours,
par un voyageur
Publié le 28 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mai 2024 par Guest service central, Gestion de l’hôtel
Dear Guest， Thank you for taking the time to tell us about your experience at the MERCURE BEIJING DOWNTOWN. we appreciate your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future. Thank you once again. Respectfully yours,
