Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Hôtel vieillot qui n’est pas à la hauteur de la chaîne Novotel
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Guest Experience & Brand Manager, Gestion de l’hôtel
Dear valued guest,We are sorry to learn that your recent stay did not meet your expectations. On behalf of our team, I would like to extend our sincere apologies to you. Your feedback has been shared with the hotel management and department directors, and we are committed to maintaining and updating hotel facilities, improving the environment, and enhancing service quality. I, on behalf of our team, once again apologize for the imperfect experience you had. Thank you again for your honest feedback, which helps us improve and make enhancements. At the same time, if you come to Beijing again, please contact me. We sincerely invite you to stay with us once more for a renewed experience.Warm regards
par un voyageur
Publié le 6 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Guest Experience & Brand Manager, Gestion de l’hôtel
Dear valued guest,Thank you very much for choosing Novotel Beijing Peace! Located in the heart of Beijing, Novotel Beijing Peace offers convenient access to commercial shopping centers and major tourist attractions such as Wangfujing Business District, the Forbidden City, and Tiananmen Square, making it an exceptionally advantageous location with easy transportation. We sincerely look forward to your next visit. Warm regards
par un voyageur
Bien situé, mais vieillissant
Publié le 2 juin 2024 sur HotelsHôtel bien situé mais qui aurait grand besoin d’une rénovation. Mon lit était très très dur. Le petit déjeuner est moyen et toujours le même. Le service est par contre très bien. J’ai apprécié l’accès à la piscine pour prendre une douche avant mon vol tardif
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Guest Experience & Brand Manager, Gestion de l’hôtel
Dear valued guest,Thank you very much for choosing Novotel Beijing Peace! Located in the heart of Beijing, Novotel Beijing Peace offers convenient access to commercial shopping centers and major tourist attractions such as Wangfujing Business District, the Forbidden City, and Tiananmen Square, making it an exceptionally advantageous location with easy transportation. We sincerely look forward to your next visit. Warm regards
par un voyageur
Bof. Ma chambre dans lPartie vieillotte de l’hotel
Publié le 27 avr. 2024 sur HotelsMa chambre donnait sur le système de ventilation de la cuisine, Bruyant et malodorant. Fenêtre vétuste.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Guest Experience & Brand Manager, Gestion de l’hôtel
Dear valued guest,We are sorry to learn that your recent stay did not meet your expectations. On behalf of our team, I would like to extend our sincere apologies to you. Your feedback has been shared with the hotel management and department directors, and we are committed to maintaining and updating hotel facilities, improving the environment, and enhancing service quality. I, on behalf of our team, once again apologize for the imperfect experience you had. Thank you again for your honest feedback, which helps us improve and make enhancements. At the same time, if you come to Beijing again, please contact me. We sincerely invite you to stay with us once more for a renewed experience.Warm regards
par un voyageur
Great location is not enough
Publié le 14 avr. 2024 sur HotelsGreat location, but hotel needs urgent renovation. It was 28°C and there was no air conditioning in the hotel! Lights are obviously not checked and I had to get some bulbs changed.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Guest Experience & Brand Manager, Gestion de l’hôtel
Dear Guest,Greetings! Firstly, we would like to express our sincerest apologies for the inconvenience you encountered during your stay with us. We fully understand that a comfortable and enjoyable lodging experience is of utmost importance to you, and it is unacceptable that our service in this regard fell short of your expectations.Regarding the issue you mentioned about the hotel being in urgent need of renovation, we take your feedback very seriously and have made it a priority in our future development plans. We are actively planning and implementing a series of upgrade and renovation projects aimed at enhancing the overall facilities and service quality of the hotel, ensuring that every guest can enjoy a more modern and comfortable stay. Please be assured that our efforts are dedicated to providing you and all future guests with an even better experience.We deeply regret the air conditioning issue you encountered. We have already conducted a comprehensive inspection and repair of the air conditioning systems in all guest rooms to ensure that such problems do not recur. Additionally, we have increased the frequency of equipment inspections to maintain the normal operation of all facilities.We sincerely appreciate your valuable feedback, which is invaluable to us. Once again, we apologize for any inconvenience caused and look forward to the opportunity to provide you with an experience that exceeds your expectations in the future.Best regards,
par un voyageur
Bien situé mais....c'est tout.
Publié le 10 sept. 2023 sur HotelsVous le choisirez pour sa localisation idéale pour faire du tourisme, et vous n'y reviendrai probablement pas.
Donc, localisation parfaite, hall de réception superbe, accueil juste aimable, literie acceptable, salle de bains déplorable.
Oui, lorsque les joints des sanitaires sont noirs de crasse, idem pour les joints de carrelage, que la baignoire est antédiluvienne, on peut utiliser l'adjectif déplorable.
Rappelons que nous parlons d'un 4 Etoiles pas vraiment bon marché.
L'année prochaine, je resterai dans le quartier, mais dans un autre établissement.
Commentaires de Gestion de l’hôtel
7 janv. 2024 par Guest Experience&Brand Manager , Gestion de l’hôtel
Dear Guest thank you very much for choosing Novotel Beijing Peace Hotel! We attach great importance to your comments. The hotel is gradually implementing the upgrade plan of hotel facilities and equipment. On the basis of completing the overall renovation of the West Building and the renovation of some facilities and equipment of the East Building in 2019, we will continue to advance its progress and continuously improve the quality of the hotel. At the same time, we will strengthen hotel hygiene cleaning and inspection work and continuously improve our service levels. Novotel Beijing Peace Hotel is located in the center of Beijing, within walking distance of Wangfujing Business Circle, the Forbidden City, Tiananmen Square and other commercial shopping centers and major tourist attractions. It has a very strategic location and convenient transportation. Thank you again for your review and we look forward to your coming again to see our improvements.
par un voyageur
Publié le 4 juin 2023 sur Expedia
Peu cher mais vieillot mais correct dans l ensemble ! Literie à revoir !
Emplacement idéal !
Commentaires de Gestion de l’hôtel
17 août 2023 par Guest Experience &Brand Manager Novotel Beijing , Gestion de l’hôtel
Dear Guest,Thank you for taking the time to provide feedback about your stay at Novotel Beijing Peace. We are delighted to hear that you found our location convenient for transportation. Ideally located in the city centre of Wangfujing,it is within walking distance of the Fordidden Cuty,Tiananmen and shopping malls,etc.we hope your next visit will be as pleasant as the previous one. Warm regards,
par un voyageur
Bien !!!
Publié le 25 janv. 2020 sur HotelsTrès bon séjour, lits confortables, petits déjeuners top (pleins de choix).
Température un peu trop chaude même en essayant de régler.
Sinon position bien, à proximité du métro☺️
Commentaires de Gestion de l’hôtel
27 janv. 2020 par Liming, Gestion de l’hôtel
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
The Team and I are glad to hear you were satisfied with your stay with us.
Meanwhile, your comment about the room temperature has been well noted and we'll check all of our rooms temperature, as well as our system and improve to meet guest satisfaction. I am sorry for the inconvenience caused.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
par un voyageur
Publié le 31 déc. 2019 sur Expedia
Etablissement proche de toute s commodités et des lieux d'intérêt de la ville de Pékin (monuments, sites marchands, ...)
Commentaires de Gestion de l’hôtel
1 janv. 2020 par Liming, Gestion de l’hôtel
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
I am very glad to know that you satisfied with your stay with us, particularly our hotel location.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
par un voyageur
Publié le 7 nov. 2019 sur Expedia
La localisation permettant un accès facile aux différents sites d'intérêt de Pekin et au métro.
Le service de conciergerie pour la réservation du taxi pour l'aéroport.
Moins bien le petit déjeuner ...
Mais séjour satisfaisant 🙂
Commentaires de Gestion de l’hôtel
12 nov. 2019 par Liming, Gestion de l’hôtel
Dear Guest,
I would like to thank you for taking the time to share your experience at Novotel Beijing Peace.
I am very glad to know that you satisfied with your stay with us. particularly our concierge service.
We all look forward to welcoming you back in the near future.
Sincerely.
Mr. Duan Liming
Director of Guest Experience & Training
Novotel Beijing Peace
