Ratings based on 53 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 21, 2024 on Expedia
For the price and location, this is the easiest place for foreigners coming to China.
by A traveller
Posted Oct. 20, 2018 on Hotels
Comment from Hotel Management
Mar. 16, 2019 by 1, Hotel Management
Thank you very much for your evaluation in your busy schedule. Your support and trust to the hotel as always are the biggest motivation for us to improve our service level. For guests to provide convenient and quick service is our desire and goal, we will with more high-quality service returns to each customer, let every customer happy and satisfied, although our hotel geographical position is in the downtown, but it's very quiet, downstairs and sky garden beautiful environment vision, have a quiet place in the comfortable feeling, shopping is very convenient traffic, is on a business trip, travel choice! On behalf of all staff of xinxiang yayuan, I look forward to your visit again. Thank you!
by A traveller from USA
Posted Jul. 8, 2018 on Expedia
They were racist and did not let me stay there and cancelled my reservation.
by A traveller
Posted Jul. 8, 2018 on Expedia
Spacious and close to public transportation with a 24-7 convenient store and restaurants downstairs. Front desk is friendly and helpful.
Comment from Hotel Management
Mar. 14, 2019 by 王, Hotel Management
Thank you for your support, we will continue to improve, thank you for your valuable advice in your encouragement and support we will do more efforts! Welcome your next visit
by A traveller from Shenzhen
Posted Jul. 7, 2018 on Expedia
Nice service
Comment from Hotel Management
Mar. 14, 2019 by 王, Hotel Management
Thank you for your support, we will continue to improve, thank you for your valuable advice in your encouragement and support we will do more efforts! Welcome your next visit
by A traveller from Australia
Big mistake!!!!!! Not recommend for tourists
Posted May 12, 2018 on ExpediaManager very accommodating and friendly given we arrived very late at night due to train being delayed. Used phone to translate into English. Manager was very polite and helpful. Could not fault her for her customer service. However the reception was a room within the building itself. The building, corridors, lift and our room stenched of cigarette smoke to the point it was overwhelming even though there were no smoking signs. The room had dust so thiick on a ledge and the lounge was worn peeling vinyl. The beds had a wooden board over the springs and a thin foam mattress so it was like sleeping on the floor. Using the shower the cigarette stench intensified so much you had to get out. We realised the water hitting the shower curtain was releasing the absorbed smell. We also saw the curtain was covered in black mould!!!! By morning we could hardly breathe from the stench of cigarettes and back pain from the bed we decided we could not spend another hour let alone a week here. Even our daughters were feeling it. Felt so sick by the time we left. I can not describe just how bad the cigarette stench was so shockingly sickening. It took well over an hour to check out and organise reimbursement of our money which didn’t arrive till about a week later. Not recommend for tourists!!!!!! Should have realised when the taxi driver at station had no idea how to get there!!!!
Comment from Hotel Management
Mar. 14, 2019 by 王, Hotel Management
First of all, I would like to say sorry for making your check-in experience so bad, but we will improve, thank you for your comment
by A traveller
Locals only
Posted Apr. 11, 2018 on HotelsIf you are a foreigner, you have to fill out forms at 9am the first morning. So if you have a connection flight that morning like we did, and wont be there to fill out forms, they will kick you out and refund your money. So at 1030pm we had no hotel and went back to airport to try to sleep on the bench, There is no info about this on the website. Had google translate to communicate which still makes for limited communication
Comment from Hotel Management
Mar. 18, 2019 by ., Hotel Management
Sorry, we have to register within 24 hours in China, maybe there is some misunderstanding caused by the communication problem, but we will improve, thank you for letting us do better
Recommended
for Getaway With Friendsby A traveller
AVOID
Posted Mar. 30, 2018 on HotelsThere is no reception, theperson didn't speak english, after one hour calling trying to communicate with the person he came, the appartment was in another building than the one stated... it was not clean and in need of some maintenance... very dissapointed, wasted my time. will never go again.
Comment from Hotel Management
Mar. 14, 2019 by ., Hotel Management
We are very sorry for the trouble caused to you, and we will make positive improvements
by A traveller
Location but language problem
Posted Mar. 28, 2018 on HotelsGreat location but it took 3 days to get them to put a mattress on top of the box spring
Comment from Hotel Management
Mar. 14, 2019 by ., Hotel Management
We will improve our execution. Thank you for your comments
by A traveller
Best location
Posted Mar. 19, 2018 on HotelsBest location. Spacious room. Nice people.
Comment from Hotel Management
Mar. 14, 2019 by ., Hotel Management
Thank you for your support, we will continue to improve, thank you for your valuable advice in your encouragement and support we will do more efforts! Welcome your next visit
