Note fondée sur 110 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par OLIVIER
Publié le 12 janv. 2016 sur Hotels
par un voyageur
Not up to the standards of a 5-star hotel
Publié le 7 juill. 2024 sur HotelsIt's my first business trip to Beijing. After seeing the prices of the rooms, I already knew I couldn't expect it to be like other 5-star hotels I've stayed in. Still, this one fell short of expectations.
The disappointment started when we checked in. There was barely any eye contact from the gentleman, not to mention a smile that one would normally expect from someone working in the hospitality industry. We raised a few questions and requests, none of which was given a positive response to.
In fact, all the front desk staff we met during our stay was the same. They wouldn't take the initiative to find ways to make their guests stay more comfortable. The most welcoming staff was the one for housekeeping. He always greeted me with a big smile and asked politely if he could clean my room.
I stayed in a Grand Deluxe King Room. The room is spacious but the condition is appalling. There are many cracks and scratches, and you can see signs of water leakage here and there. Two lights in my room were not working properly but I couldn't ask for a change of room as they're all fully booked.
We went to their lobby bar one night just to find that many of the drinks on their menu were not available, and they only had 1 choice of red wine and 1 choice of white wine. We didn't go back to any of their restaurants afterwards.
Facility-wise, both their gym and pool were closed for maintenance.
Overall, I'd say all the 4-star hotels I stayed in for business trips are better than this one.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Owen, Gestion de l’hôtel
Dear guests, thank you for choosing to stay at Wanda Realm Beijing. About the problem you mentioned, we are very ashamed, and hereby apologize for the displeasure and inconvenience caused to you. We hope you can accept our sincere apologies! We have reported to the relevant departments to strengthen the rectification and training of service personnel and strengthen daily inspections. Thank you again for your feedback, we hope to have the opportunity to provide you with a better stay experience, and look forward to your visit again! Wish you a happy life!
par un voyageur
Publié le 4 févr. 2024 sur Expedia
par un voyageur
Publié le 15 janv. 2024 sur Hotels
Definitely not a five star hotel. The service is not good, the reception was not friendly at all. The room is old, not in good condition.
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Owen, Gestion de l’hôtel
Dear guest, thank you for staying at Wanda Realm Beijing. We are very sorry for the inconvenience caused to you. First of all, thank you for your understanding of our hotel, which has been open for more than 10 years. We have been carefully maintaining the facilities and equipment of the guest rooms. Sorry again for the inconvenience, but please be assured that this is not our true level of service. We look forward to seeing you again so that we can show you our true strength. Wish you a happy life.
par un voyageur
Publié le 7 janv. 2024 sur Expedia
We stayed for two weeks November 2023 and we stayed in the executive suite and it was perfect for us. It was clean, quiet and the service was amazing! If you plan to stay for more than a few days i highly recommend the executive suite (worth it). There is a lounge with complimentary breakfast, snacks/dessert and coffee. It was really comfortable.
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Owen, Gestion de l’hôtel
Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!
par un voyageur
Publié le 20 avr. 2023 sur Expedia
Buon hotel, ampio buffet per colazione e cena. Comodo con la metro, fermata babaosh, linea 1, senza cambi fino a tienamen, wangfujin, etc. Carrefour e wanda centro commerciale a 20 metri.
Prezzo un pò sopra la media ma comunque adeguato alla qualità.
par un voyageur
Publié le 10 janv. 2020 sur Hotels
par un voyageur
Publié le 23 déc. 2019 sur Hotels
par un voyageur
Publié le 23 nov. 2019 sur Hotels
par un voyageur de Yantai, China
Publié le 16 nov. 2019 sur Expedia
The priperty is classy and well kept. The buffet for breakfast was very good.
Coffee was lacking in room. The tea bage coffee version produces very weak coffee.
AC unit had the room temperature set at 25 c and often climbed to 30c. Uncomfortable when its that hot and the windows are locked so not able to open to get releif from the heat.
Commentaires de Gestion de l’hôtel
21 nov. 2019 par sally, Gestion de l’hôtel
Dear guest, thank you for you stay in Wanda Realm Beijing, we are really sorry for all of those inconvenient and we have pass all of those to related department, looking forward of your coming back again
