Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Stuttgart
Publié le 23 juill. 2019 sur Expedia
Hotel Boutique maravilhoso, quarto super confortável, banheiro grande e com ótima ducha, hotel a principio me pareceu grande demais para usar o termo boutique porém a atenção aos detalhes e o cuidado com tudo faz dele um hotel boutique sim. A piscina de borda infinita possibilita uma vista fantástica do vale e o restaurante tem vista ainda mais maravilhosa. A comida é ótima vale a pena experimentar. Funcionários super gentis e eficiente. Super indico e sem duvidas retornaria a esse hotel.
Commentaires de Gestion de l’hôtel
16 sept. 2019 par Waad F, Gestion de l’hôtel
Dear Ana,
Thank you for sharing your review on Expedia. We are glad to know that you enjoyed your stay and we are looking forward to welcome you again at Cherry Blossom Boutique Hotel.
Best Regards
par un voyageur
Publié le 15 oct. 2018 sur Hotels
Amazing with wonderful staff. Will come again.
Commentaires de Gestion de l’hôtel
7 nov. 2018 par Waad F, Gestion de l’hôtel
Dear Armand,
Thank you for sharing your review on Expedia.
We are glad to know that you enjoyed your stay at Cherry Blossom Boutique Hotel. Looking forward to welcoming you again.
Best regards, Waad Fayad Deputy General Manager
par un voyageur
Very Disappointing Experience
Publié le 3 sept. 2018 sur HotelsExtreme disappointment
I stayed in this hotel for one night this month looking for a romantic couple getaway. The property is very nice and well decorated but our stay turned into a nightmare with numerous issues arising mainly from the poor management. The following is a list of the issues we faced:
- Rude staff on reception: arrogant and unable to provide any solutions to our problems;
- Room: the room in this so called boutique hotel was almost under the street level on the back side of the property with 3 windows which could not be opened because the valet parking drivers were walking outside and looking indiscreetly inside the rooms;
- Airconditioning: the AC unit was cooling properly however it was so noisy inside the room that we had to turn it off at night. In the warm summer nights of Lebanon and not being able to open the windows as explained before, we couldn’t sleep either way;
- Pool bar: the only entertainment this so called boutique hotel offered was the outdoor pool with the nice view and its pool bar. This Bar had beverages and a very poor selection of drinks, definitely not what you would expect in a boutique hotel like this one;
- Breakfast: Pastries were not fresh and the buffet was very poor, again not the standard of the boutique hotel rates that they made you pay;
- BAD SMELL: Worst issue we had was the sewage smell in the bathroom. As soon as we opened the water in the shower, a horrible waiste water spread in the room. Just horrible.
Best,
Commentaires de Gestion de l’hôtel
16 sept. 2018 par Waad F, Gestion de l’hôtel
Dear Mr. Fakhoury,
I would like to thank you for taking the time to post a review on our Expedia.
We regret to hear that you had an unpleasant stay, but would like to clarify the following:
- You had booked a Standard Room without View. We have no rooms under street level. Our resort stretch over 16,000 square meter of land gated and private. The street that you mentioned is the private ally that leads guests from the lobby to the pool.
- Your room was inspected for A/C and smell and no problems were found.
- We will definitely take your comments regarding the pool bar variety into consideration.
- Our breakfast includes hot beverage and juices, croissant, French and Arabic bread, Labne, different white cheese, corn flakes and milk, jam and butter Foul, Balila Hommos, Eggs station, cakes, fruits, and mini manakish plus vegetables.
- Finally the only argument we had, is your request for full refund after using our facilities for two days.
Recommandé
pour Tout le mondepar un voyageur
Excellent service and staff
Publié le 26 mars 2016 sur Expedia
Pour : Staff, service, views, room
Emplacement : Clos de Cana winery - our guide couldn't speak English and we didn't speak Arabic but we got on just fine
They really looked after us at Cherry Blossom. The staff were very helpful and friendly and i'd recommend this place but hire a car as taxis can add up going to and from the hotel
Commentaires de Gestion de l’hôtel
6 juill. 2016 par Areej, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your review on Expedia.
We are looking forward to see you this summer at Cherry Blossom Boutique Hotel.
Best regards,
Areej Hassan
Deputy General Manager
par un voyageur de Beirut - Lebanon
Disappointing Boutique Hotel
Publié le 22 sept. 2015 sur Expediait is far behind the quality and service that you expect for the price that you pay (too much expensive due to what they offer you), It was really poor and again not representative of the hotel price (very cheap seated breakfast!), we also was shocked when we saw reptiles in our room!!! Moreover, the air conditioning in our room was veryyyy bad and the complimentary fruit basket was rotten, wifi network was not accessible in the room.....
Recommandé
pour Tout le mondepar un voyageur de Santa Monica California
Beautiful Boutique Hotel
Publié le 17 sept. 2015 sur Expedia
Pour : Beautiful hotel and views. Very quiet and nicely decorated. Great location, outside of Beirut in the mountains.
Beautiful hotel and views. Very quiet and nicely decorated. Great location, outside of Beirut in the mountains. Overall we really enjoyed our stay, and it was perfect for what we were looking for. We spent a week here.
A couple of things that could be improved on: room cleanliness, overall it was pretty clean, but we had to ask them to go back and clean the floor and change our sheets mid-week. There was a dead large bug on our floor one day after house keeping had been in.
We had a little bit of issues with the water, it came out brown a few times and there was lots of air in the pipes making showering a little difficult a few times. But nothing that really bothered us.
Staff were friendly and attentive.
We didn't understand what the included breakfast was... tip: make that clear when you first get there. It seemed like a breakfast we were charged for and the one that was included was the same thing. But it was delicious both times.
Commentaires de Gestion de l’hôtel
14 janv. 2016 par Areej Hassan, Gestion de l’hôtel
Dear Mrs. Esther,
Thank you for taking the time to post a review on Expedia and I do apologies for any inconvenience that may have caused during your stay.
Regarding the Cherry Blossom breakfast, it is included in the room and served at Al Karaz Restaurant but if you to have it in your room than additional charge will apply.
I do hope that you will consider your position towards Cherry Blossom, as we certainly would like to see you in better spirits. We are looking forward to welcome you with your family with the hope to keep only the good memories. Your contribution is essential in helping us address and correct any mishaps that can affect the exquisite kind of stay we wish our guests to have.
Best regards,
Areej Hassan
Deputy GM
par un voyageur
Very good choice
Publié le 20 août 2015 sur HotelsVery good hotel ,excellent location and sevice.
We'll come back again and we'll recommend it for our friends
Commentaires de Gestion de l’hôtel
19 mars 2016 par Areej Hassan, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your review on Expedia.
We are looking forward to have you back at Cherry Blossom Boutique Hotel.
Best regards,
Areej Hassan
Deputy General Manager
Recommandé
pour Tout le mondepar un voyageur de LA
The best view in lebanon
Publié le 26 juill. 2015 sur ExpediaIt was a very pleasant stay and the suite was very spacious. The only problem is the iternet as the wifi network was not accessible in my suite
Commentaires de Gestion de l’hôtel
14 janv. 2016 par Areej Hassan, Gestion de l’hôtel
Dear Mr. Khaled,
Thank you for sharing your review on Expedia.
The internet issue is sometimes due to number of users during high season and we are currently working on it, I do apologies for any inconvenience that may have caused.
We are looking forward to have you back at Cherry Blossom Boutique Hotel.
Best regards,
Areej Hassan
Deputy General Manager
Recommandé
pour Couplespar un voyageur de KSA
Great Cozy Retreat
Publié le 2 mai 2015 sur Expedia
Pour : Location, Room, View, Food, Staff.
Contre : Menu Variety
Emplacement : Shopping in Bhamdoun and Aley. Hiking in Lamartine Valley. Visiting Hammana and Falougha.
We spent two nights at Cherry Blossom, and it was a great getaway. Such a relaxing place. Room was amazing with beautiful view. Staff was really friendly, especially Bashar. Happy to have found such a place in Lebanon. keep it up guys!
Commentaires de Gestion de l’hôtel
14 janv. 2016 par Areej Hassan, Gestion de l’hôtel
Dear Mr. Ahmad,
Thank you for sharing your review on Expedia.
We are looking forward to have you back at Cherry Blossom Boutique Hotel.
Best regards,
Areej Hassan
Deputy General Manager
Recommandé
pour Tout le mondepar un voyageur de lebanon
Nice boutique hotel
Publié le 20 févr. 2015 sur ExpediaIts fantastic, but I hope from the management to level up the breakfast yoto be continental
Commentaires de Gestion de l’hôtel
14 janv. 2016 par Areej Hassan, Gestion de l’hôtel
Dear Mr. Mohamad,
Thank you for sharing your review on Expeida and we are looking forward to have you back at Cherry Blossom Boutique Hotel
Reference to your feedback listed below, we’ve upgraded our breakfast to Cherry Blossom breakfast which is now included in the room rate with no additional charge.
We are looking forward to welcome you with your family with the hope to keep only the good memories.
Best regards,
Areej Hassan
Deputy GM
