Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,0 Service et personnel
3,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Super
Publié le 15 août 2023 sur HotelsPersonnel très agréable, propre,kitchenette appréciable, machine à laver utile ; bon emplacement. À faire à 200m le restaurant la crêperie! Il manque juste un service petit déjeuner. Mais nous reviendrons sans hésiter.
par Romain
Séjour compliqué
Publié le 4 sept. 2017 sur HotelsSéjour compliqué ! L’hôtel Hayali Suites est un hôtel mais aussi un appart hôtel. Les réservations effectuées sur hôtels.com ne le mentionne pas.
Problème, à partir de 14 jours, vous passez en formule appart hotel : nettoyage de la chambre une fois par semaine, wifi payant par jour et par appareil (5$), électricité payante. Vous apprenez ces conditions une fois sur place, c'est dommage.
Les chambres sont spacieuses et bien équipées (penderie, électroménagers etc.), seul hic, l'entretien est très aléatoire : douche qui fuit, machine à laver inondant la pièce, bouilloire non fonctionnelle, etc.
Sur 5 chambres réservées, aucune n'était parfaite !
Le personnel n'a qu'un mot à la bouche : monthly rate : en gros, en formule appart hotel, il faut se débrouiller pour tout. Il faut donc se battre pour obtenir le minimum : une serpillère pour éponger la fuite du lave-linge à 23H ... tout problème nécessite une longue discussion.
Feedback après 14 jours : l’hôtel est pratique (quartier calme mais à 15min à pied d'une grande rue commerçante) mais l'entretien est trop superficiel.Le service est minimal et il faut se battre pour obtenir le minimum.
par un voyageur
Publié le 29 sept. 2023 sur Expedia
All services is well
par un voyageur
Publié le 31 août 2023 sur Hotels
par un voyageur
Good stay
Publié le 21 mars 2023 sur HotelsGood stay, room was ok had plenty of closet space, kitchenette, mini fridge and a small washer but no dryer , you have to wait an hour before hot water works, love the shutters to block sun light, loved that there was a hair and nail salons next door. Good price for stay
par un voyageur
Publié le 31 déc. 2022 sur Expedia
Staff were very welcoming
Commentaires de Gestion de l’hôtel
12 janv. 2023 par Marie, Gestion de l’hôtel
Dear Mr.Yaser,Thank you for your review , we are pleased to know that our staff made you feel at home and well taken care . this is very rewarding to us , we hope to be able to welcome you back very soon .
par un voyageur
Publié le 27 août 2019 sur Expedia
par un voyageur
Publié le 19 août 2019 sur Hotels
Pretty nice hotel, very friendly staff as well as very clean .. We really enjoyed our stay there for 10 days and definitely will stay there again next time we are in Lebanon!
The internet is not very fast but this is common thing in Lebanon I think.
We lost one cup of tea and got charged 7.5 USD when I checked out which I think quite expensive for a cup but I was aware of that when I did the check in so It is all fine :)
Commentaires de Gestion de l’hôtel
20 août 2019 par Marie, Gestion de l’hôtel
Dear Mr.Abdulrahman,
we appreciate your valuable feedback ,thank you for your review and we are looking forward to welcoming you on your next stay with us.
best regards.
par un voyageur de Canada
Publié le 12 mai 2019 sur Expedia
The property is cleand and the staff is very helpful and welcoming. You are their top priority!
Commentaires de Gestion de l’hôtel
20 août 2019 par Marie, Gestion de l’hôtel
Dear Ms.Rose,
Thank you for your kind review,we appreciate your valuable feedback.
best regards.
par un voyageur
Very bad service to the customers,
Publié le 6 avr. 2019 sur HotelsFirst the Hotel sign outside says it's 5 starts which is a LIE, they are 3 stars only, then the check in is a must require to pay off the entire stay (10 nigts in my case), it's their policy but is not written in someplace or warned in advance, i believed they don't really trust anyone. another important point is that they don't change to a clean sheets but after 5 days or so of your stay, they only arrange and fix your bed and of course clean the bathroom, and the most critical review is that they are not friendly letting to anyone bring food or bevarege to eat and drink in the lobby weather from outside or from the room. it was very annoying. The rest i think is a well maintained structure and in a ok place in town. The bed and room size were comfortable to sleep. So i hope i have helped out with my review in advance about their rules to whoever is going on there.
Commentaires de Gestion de l’hôtel
10 avr. 2019 par Marie/ Manager Hayali suites /Lebanon, Gestion de l’hôtel
Dear Mr.Jorje Chabouk,
Thank you for your review.It was a pleasure having you and your family at our hotel,we are really saddened by the fact that you were not pleased during the duration of your stay..HayaliSuites Hotel is a part of the Hayali Group chain hotels having hotels in various countries in the middle east,we are a furnished appartments/suites hotel not a regular hotel having 5stars evalution .we equiped all our suites with all the kitchen equipments needed for the ability of having food at the suite, also providing the service of serving our guests with food at their suites for better comfortability and privacy.Nevertheless,providing a bistro Cafe at the lobby to serve any beverages &food for our guests ,for this reason it is the policy of the hotel to not allow food coming from outside the hotel to be served at the lobby or bistro(These are the norms of safety to avoid any food poisoning issues from street restaurants brought into our hotel ) . Regarding the payment on your arrival day the rules require us to receive at least a payment or deposit on your first night .
,On behalf of Hayali suites Hotel ,we truly apologize for these minor regulations of wich may brought you discomfort during your stay . Welcome you again in the near future to make sure you and your family will have a pleasant stay. Our kind regards
