Note fondée sur 216 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel pour une clientèle locale
Publié le 24 avr. 2022 sur HotelsHôtel plutôt réservé un clientèle locale famille homme d’affaires mais pas adapté pour des vacances. Il y a un traitement de la clientèle différente qui est prioritaire dans les restaurants gestion du parking et l’accueil.
Commentaires de Gestion de l’hôtel
28 sept. 2022 par Markus Iseli, Gestion de l’hôtel
Dear Mr. Didier, Greetings from Kempinski Summerland Hotel and Resort Beirut! Thank you for taking the time to share your valuable feedback. We have noted your observations and we have shared them with the concerned departments to place necessary actions to meet guests' expectations. We definitely look forward to welcoming you back soon! With kindest regards, Markus Iseli General Manager
par un voyageur
Publié le 2 mars 2022 sur Expedia
Ce fut bien
Commentaires de Gestion de l’hôtel
2 mars 2022 par Markus Iseli, Gestion de l’hôtel
Dear Mr. Imad,
Greetings from Kempinski Summerland Hotel and Resort Beirut!
Thank you for taking the time to share your valuable feedback, we are glad to know that you have enjoyed your experience with us. We are looking forward to having the opportunity to welcome you back soon!
With kindest regards,
Markus Iseli
General Manager
par un voyageur
Publié le 1 déc. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
6 déc. 2018 par Fabrice Ducry, Gestion de l’hôtel
Dear Mr.Gilles,
Thank you sharing your valuable rating! We look forward to welcoming you back soon at Kempinski Summerland Hotel & Resort.
Kind Regards,
Fabrice Ducry
General Manager
par un voyageur
Publié le 15 oct. 2018 sur Expedia
Impeccables grndiose décor fait avec raffinement propreté à tout les niveaus
Commentaires de Gestion de l’hôtel
1 nov. 2018 par Daniele Vastolo, Gestion de l’hôtel
Dear Valued Guest
Thank you for choosing to stay with Kempinski Summerland Hotel and Resort and for providing your detailed feedback! We are delighted to hear that you enjoyed your stay and we are definitely looking forward to welcoming you back soon at Kempinski Summerland Hotel & Resort !
Warmest Regards.
Daniele Vastolo
General Manager
par un voyageur de Chantilly
Publié le 20 août 2024 sur Expedia
Amazing
Commentaires de Gestion de l’hôtel
26 août 2024 par Eric Piatti, Gestion de l’hôtel
Dear Mr. Haidar, Thank you for choosing Kempinski Summerland Hotel and Resort Beirut and for taking the time to review your last visit. We are thrilled to know that you experience at the hotel was amazing. I will gladly share your praise with the entire team. It was a pleasure having you and being of service to you. Kind regards, Eric PiattiGeneral Manager
par un voyageur
Publié le 27 juill. 2024 sur Expedia
It is unsafe hotel … we have been stolen from the room by 900 usd cash and a gift box of perfume …
Commentaires de Gestion de l’hôtel
1 août 2024 par Eric Piatti, Gestion de l’hôtel
Dear Mr. Eid,Allow me to extend our sincerest appreciation for you choosing to stay at our hotel during your most recent visit to Beirut and for taking the time to share your feedback with us. Kindly accept our sincerest apologies for the incident that happened with you and the inconvenience that this may have caused you.We have launched a full investigation and our findings are as follows: The only time that a team member went to the room was to deliver the duvet that was requested from the room. He delivered it on the door without entering the room.We appreciate your candid feedback which offers us the opportunity to not only measure our service levels but also improve where needed and we apologize again for the inconvenience that this incident may have caused you.We are hoping you will return in the near future wherein we are able to show you the real Kempinski Summerland hospitality.In the meantime, we are wishing you good health.Kind regards,Eric PiattiGeneral Manager
par un voyageur de Istanbul
Publié le 26 juill. 2024 sur Expedia
Very good
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Eric Piatti, Gestion de l’hôtel
Dear Mr. Mohamed, Greetings from Kempinski Summerland Hotel and Resort Beirut! Thank you for staying with us and for sharing with us your valuable review. We are thrilled to hear that you had a very good experience. I will for sure cascade your praise with the entire team.We are looking forward to welcoming you back soon! With kindest regards, Eric PiattiGeneral Manager
par un voyageur
Publié le 22 juill. 2024 sur Hotels
par un voyageur
Publié le 21 juill. 2024 sur Hotels
par un voyageur
Publié le 12 juill. 2024 sur Expedia
