Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beautiful property; poor amenities and service
Publié le 23 janv. 2023 sur HomeAwayOne week before arrival i replied to the emails send by vacasa/vrbo; 3 emails to ask for local persons contact.
Did not receive any reply on the emails.
So we had to wait by the gate.
Had to call to vacasa USA, several calls, a mess.
Once entered the property, big was the surprise when we saw the walls full of dirty traces in all chambers!
Oxidation from the fans made a complete mess. Bedsheets, walls, all full of sprinkled oxidation.
Also only 1 towel per person for the whole stay (4days!) so for the beach and showering, only 1 towel….
No kitchen towels available.
No cleaning help available during the stay. Nobody came for a quick cleaning or for handing over more towels. At the price rented, we assumed this is included.
Would rate this stay at half the price we paid for…
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Jorre, thank you for your review. We sincerely apologize for any disconnect in the care you received when communicating with our team and appreciate you bringing this to our attention. We welcome your feedback as a means to improve and will be sure to follow up with the appropriate parties regarding your experience. We truly hope we can host you for a more comfortable stay in the future. Thank you.
