Note fondée sur 103 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Hi, Mathias! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
par Albert
Seul le petit déjeuner vaut vraiment le détour.
Publié le 11 mai 2017 sur HotelsCette auberge de jeunesse est un bon point de passage pour tout jeune souhaitant voyager économiquement pour découvrir Belfast. Mais ce bâtiment a beacoup vieilli : les chambres, les salles de bain demandent un brin de rénovation. Point positif : le petit déjeuner traditionnel servi avec la plus grande hospitalité. Attention à la faiblesse du réseau Wifi si vous logez dans les étages les plus élevés. Un prix somme toute raisonnable pour le service et l'éloignement par rapport au centre ville.
Commentaires de Gestion de l’hôtel
12 mai 2021 par Barbara, Gestion de l’hôtel
Hello, Albert! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your feedback. We appreciate your review and apologize for any inconvenience caused during your stay. Our team is dedicated to constantly improving our services, and we will take your comments into consideration.
If you require any further assistance or have any specific concerns, please feel free to reach out to our team at guestsupport.na@oyorooms.com. We are here to help!
Best regards,
Team OYO
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your experience with us. We're sorry to hear that you encountered difficulties during your stay. Your satisfaction is our top priority, and we apologize for any inconvenience caused.
Please be assured that we appreciate your feedback and we'll make sure to address the issues you've mentioned. Our team is dedicated to improving our services and your input helps us in that regard.
If there's anything else we can assist you with or if you have any further concerns, please feel free to contact us at guestsupport.na@oyorooms.com. We're here to help.
Warm regards,
Team OYO
par un voyageur
Publié le 4 sept. 2024 sur Expedia
NO HOT WATER!!! Chemicals disgusting smell, very strong. Property was clean, but the smell was as at the chemical plant and I had severe headache in a result. Late check in. You are not allowed even 1 minute before 15.00. Doesn't worth its money.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Barbara, Gestion de l’hôtel
Hi, Fjch! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara
par un voyageur
Publié le 22 août 2024 sur Expedia
Absolutely horrible place. The first night was fine but when I returned to the place in the afternoon I was locked out of my room and given the code to someone else’s room. The front door lock was ripped off the wall. My room was robbed and my money was stolen. When I tried to contact the hosts they stopped answering my phone calls. When I finally got ahold of them the following morning they said to call the police as there was nothing they could do “these things happen” they said. The worst experience. This is NOT a safe place. I filed a police report.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
We are sorry to disappoint you, Kelli! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa
par un voyageur
Publié le 19 août 2024 sur Hotels
I have not been able to get into the room. The number listed was not available.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Hi, Adewale! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Lisa
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Great to hear this, Pierce! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Lisa
par un voyageur
Publié le 10 août 2024 sur Expedia
The door of the bathroom wasn't working like it should. There were empty bottles of pepsi under the bed. Holes in the blanket. All of the furniture was old and not comfortable
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Harrison, Gestion de l’hôtel
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Amy, Gestion de l’hôtel
Hi, Slawomir! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
