Note fondée sur 104 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 mai 2023 par Capital Hotel team , Gestion de l’hôtel
Dear guest, Thank you, for taking time for review about your stay in Capital Hotel. We are more than happy to hear that your overall impression is good and that you are satisfied with our service. We are looking forward to welcome you again. Kind regards, Capital Hotel
par un voyageur
Publié le 17 oct. 2024 sur Hotels
Otelin konumu çok iyiydi. Bu sayede yorulmadan her akşam Belgrad mükemmel atmosferinden yararlanma şansımız oldu.
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Not so good
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Mycket snäll och hjälpsam personal,tack.
par un voyageur
Publié le 7 oct. 2024 sur Hotels
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Cleanliness and service was spectacular.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Capital team , Gestion de l’hôtel
Dear guest, Thank you for taking time to write a review about your stay in the Capital Hotel. We are more than happy to hear that your overall impression is good and that you are satisfied with our service. We are looking forward to welcoming you again. Kind regards, Capital Hotel
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Excellent!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Capital team , Gestion de l’hôtel
Dear guest, Thank you for taking time to write a review about your stay in the Capital Hotel. We are more than happy to hear that your overall impression is great and that you are satisfied with our service. We are looking forward to welcoming you again. Kind regards, Capital Hotel
par un voyageur
Publié le 18 sept. 2024 sur Expedia
I recently stayed at Hotel Capital and had an incredible experience. From the moment I arrived, the staff were warm, welcoming, and always ready to assist. The room was spacious, clean, and had all the amenities I needed for a comfortable stay.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Capital team , Gestion de l’hôtel
Dear guest, Thank you for taking time to write a review about your stay in the Capital Hotel. It is great to know that your experience is very positive and that you are satisfied with our staff and service. We are looking forward to hosting you again. Best regards, Capital Hotel Team
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Starting the check-in process with this company is an exercise in how little they can do while making you jump through unnecessary hoops. Apparently, accessing the property now requires downloading yet another app—because who doesn’t love filling up their phone with pointless apps?
Fine, I got over that. Things were fine until check-out when they tried to charge me €30 for "inappropriate use of a towel." Who knew there were towel usage rules? I guess I missed the memo on international towel etiquette. Apparently, after stepping in dog feces and using a hand towel to clean off my hand, I violated some unspoken standard. But the real kicker? They accused me of something far more unsanitary, as if the staff had taken it upon themselves to police how guests use towels.
Then came the claim that it made the maid "uncomfortable." Why anyone was digging through my pile of dirty, wet towels is beyond me, but apparently, that’s part of their job. It felt like they were just looking for any excuse to tack on an extra fee, especially given how low their rates were. Who knew staying at a budget-friendly place would come with a lecture on towel propriety and a surprise charge for using one like a normal human?
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Capital team , Gestion de l’hôtel
Dear guest,Thank you for the review.Unfortunately, we will have to deny your claim. We did not charge you for any towels or anything extra except for city tax and an extra fee for the dog. You even personally extended the reservation after the expiration of the original one.We are sorry that you got such an impression about the hotel. Every comment gives us motivation to be as good as possible. We try to provide our guests with the most comfortable atmosphere, and it was the same in your case.Best regards,Capital Hotel
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Quality hotel in good area for reasonable price
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Capital team , Gestion de l’hôtel
Dear guest, Thank you for taking time to write a review about your stay in the Capital Hotel. It is great to know that your experience is very positive and that you are satisfied with our service. We are looking forward to hosting you again. Best regards, Capital Hotel Team
