Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,9 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 janv. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
8 janv. 2020 par Henry, Gestion de l’hôtel
Dear Anonymous:
Since we dont know your name or the exact dates that you stayed with us, we can't determine what could possibly have gone wrong with your stay.
We regret to hear that your stay at Casa Natura Galapagos Lodge was not pleasant.
We continue to work hard to provide to our guests with the best experience possible.
Kind regards
Henry Freire
par un voyageur
Happy with our stay
Publié le 30 déc. 2019 sur HotelsGreat hotel in good location. If you like to be away from the busy town life and be in the thick of the out doors this is definitely the place to stay. Only draw back you have to keep catching a taxi which will cost you $5 each trip to get something to eat in the main town as there’s nothing near you. Only negative thing I can say about the hotel is they could improve on the breakfast. We stayed in quite a few boarding houses across Ecuador and the galapagos and this hotels breakfast was the worse out of them all and some was a lot cheaper to stay. Above all though a good choice for us.
Commentaires de Gestion de l’hôtel
7 janv. 2020 par Henry Freire, Gestion de l’hôtel
Dear Darren
Thank you very much for sharing your comment.
For us it was a pleasure having you as our special guest. Your comment motivates our staff to keep working in order to provide the great service that all our guests deserve.
We are very happy to hear that our Hotel Casa Natura was your best stay in Galapagos.
We are looking forward to see you again soon!
par un voyageur de Atlanta USA
Publié le 1 déc. 2019 sur Expedia
I was tired from traveling when I first arrived, but the staff were gracious and very attentive. I do not speak much Spanish, but everyone was patient and we got on very well. The rooms are clean and spacious, nothing extravagant, but when you are in the Galapagos you want to get out and explore! When I was in my room I was very comfortable. After a long day trekking, I relaxed at the pool and then enjoyed beverages and food. If I were to ever come this way again, I would certainly come back. If you are thinking about staying here I would say do not hesitate to make your reservation today!
Commentaires de Gestion de l’hôtel
3 déc. 2019 par Henry Freire, Gestion de l’hôtel
Dear,
Thank you very much for sharing your opinion. For us it was a pleasure having you as our guest. Your comment motivates our staff to keep working hard in order to provide the great service that all our guests deserve. We are so happy to hear that Casa Natura was your best stay in Galapagos. We are looking forward to see you again soon!
Kind Regards,
Henry Freire
par un voyageur
Publié le 17 nov. 2019 sur Expedia
Property is located about 10 min taxi ride from downtown . I loved the warm family welcome that i received . If you enjoy being out among mother nature this is your place.
Commentaires de Gestion de l’hôtel
18 nov. 2019 par Marketing Manager, Gestion de l’hôtel
Dear Christopher,
Thank you so much for sharing your experience at Casa Natura Galapagos Lodge! We are so glad to hear that your stay with us has been completely pleasant. For us it was a pleasure having you as our guest.
Thank you very much for highlighting the good service received. For us the most important thing is that our guests feel happy and comfortable in a family atmosphere that makes them feel at home.
Comments like yours keep our staff motivated and help us keep improving. We hope to have the pleasure of seeing you once again very soon.
Kind regards,
Henry Freire
par un voyageur
Publié le 25 juin 2019 sur Expedia
The property is very clean. Simple rooms but very clean. A/C worked perfectly.
Now, the windows in the rooms do not lock. This seems to be a very safe island and very safe hotel. We did not see a problem with this. The shower never worked. literally a few drops of super hot water. I mentioned this several times. It was never fixed. we ended having to use and outside shower on the second floor. This is more of a guest house, not a hotel. I think the people who run the place dont' actually stay there at night.So at night everything is super dark outside your room. Breakfast was almost non existant it went from bad to worse every day. Felt like we were bothering them by having breakfast there. We got each one fourth of a banana for example.. if there is something in Ecuador, is bananas. there is no transportation to town. This is really up to them if they want to pick you up or not. I would not stay again or recommend. There are plenty of places in town much better appointed and similar prices if you look with time.
Commentaires de Gestion de l’hôtel
2 oct. 2019 par Henry Freire, Gestion de l’hôtel
Dear,
We regret to hear that your stay at Casa Natura Galapagos Lodge has not been completely pleasant. We apologize for the details that you have mention. This is not the image we want you to have of our hotel and our services. Thank you so much for your comment. We will take immediate actions to correct these mistakes, and we will work harder to reach our maximum goal which is the total satisfaction of our guests. We hope you can stay with us again in the near future and give us another chance.
Kind regards
par un voyageur de pittsburgh, usa
Publié le 24 avr. 2019 sur Expedia
Avoid this property!!! Do not stay here- in fact we left after the second day and went elsewhere. Water from the shower was brown and spitting out. No management so no one to speak to about our concerns. No food. Pool was dirty. Bikes were broken. Room was right by the door and was loud- even though we were the only guests. The reviews on this place are deceptive and outdated!
par un voyageur
Publié le 28 mars 2019 sur Expedia
par un voyageur
Publié le 1 mars 2019 sur Expedia
Small and beautiful nice decor good cooking run by nice family
par un voyageur
Great Rustic Lodge
Publié le 2 déc. 2018 sur HotelsI enjoyed my time at the Casa Natura while visiting Santa Cruz Island. I dont believe I received the room I had booked as the description at booking showed 1 king bed, seating area with chairs and a tv but I received a room with king bed (two twins pushed together) and a separate queen bed, no seating area or tv. My room was on ground floor and looked over the front desk, pool and outdoor dining area which was fine in the off season but if its busy Id not want to be staying so close to all the action. No blackout drapes so be prepared to wake up with the sun. There was no wifi and mobile data service was spotty at best.
The staff were super nice and helpful and I was surprised to have a nice home cooked breakfast provided each day.
The lodge was located in Bellavista, a small village located 10-15 minutes drive from Puerto Ayora. Its a very rustic location with no other services nearby. A taxi to town was $5 and almost every cab driver in town knew where it was for the return trip. It's best to schedule trips in advance as taxis are not always available on moments notice in this location. The hotel did set up a nice cab driver for half day tour of highlands, a highlight of my time on the island.
Overall I enjoyed my time at this rustic eco-lodge on Santa Cruz Island. It was close enough to enjoy the amenities of both town and highlands but was a quiet retreat at night.
par un voyageur de NYC
Publié le 28 mai 2018 sur Expedia
This hotel was located in the highlands of Santa Cruz Island. It is about 20 minutes away from the pier in Puerto Ayora- be aware of this if you plan on doing activities from town. Although it is far removed, it was a quiet and relaxing night's stay. The hotel staff doesn't speak English very well so I needed to be able to use my limited Spanish. They were friendly and offered a simple, but satisfactory breakfast in the morning. The room was simple, pretty clean, and had good AC. There is essentially no WIFI so I was unable to send or receive any texts. Overall, I probably would have stayed in a more centrally located hotel - but it was nice for a quiet night disconnected from the outside world.
Commentaires de Gestion de l’hôtel
1 juin 2018 par Gabriela C. , Gestion de l’hôtel
Dear Erin,
Thank you so much for sharing your opinion. We are so happy to hear that your stay was in general pleasant. Your comment help us to see which details should we improve and start working on them.
It was a pleasure for us receiving you in our hotel. We will be happy to see you some other time in the future.
Kind regards,
