Note fondée sur 45 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 mai 2024 sur Hotels
par un voyageur
Publié le 18 avr. 2022 sur Hotels
par un voyageur
Publié le 10 oct. 2024 sur Expedia
I had the most amazing start to my vacation and experience of Lake Como at this hotel. I had to leave early before their buffet breakfast (which was perfect) and they offered to prepare me a delicious to go bag- it was perfect. The staff helped me arrange trips around the lake. I spoke with 4 staff while I was there and each of them were so kind and pleasant to communicate with. Dominic and (I forget the other gentleman’s name from the morning) were so helpful, and Dominic helped me with my reservation when Expedia staff were being useless. He went above and beyond. The views from this hotel are phenomenal and their restaurant area is beautiful. Their food was amazing and prices were very appropriate. Again, waitress and staff were all very pleasant and helpful. I would definitely recommend this hotel and will be back.
par un voyageur de Rosario
Publié le 8 oct. 2024 sur Expedia
El lugar es hermoso y el Hotel increible.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Staff was very dedicates to delivering an exceptional guest experience
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Beautiful little hotel with charming staff.
Lovely dining area and the food was delicious!
par un voyageur de TACOMA
Publié le 25 sept. 2024 sur Expedia
par un voyageur de TACOMA
Publié le 22 sept. 2024 sur Expedia
Great property and very friendly staff. We really enjoyed our stay.
par un voyageur
Many thanks to the hotel staff!!!!
Publié le 18 sept. 2024 sur HotelsWe were at the hotel for one night and we really enjoyed the service and the receptionist
We got an explanation of everything.
The room was clean and tidy, a smiling staff with good service!!!
There is a jacuzzi on the hotel balcony with an amazing view,The hotel has a private beach with sunbeds
A delicious and varied breakfast with a view of the lake
Many thanks to the hotel staff!!!!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Beautiful old Italian boutique hotel. Great architecture, modern styling with lovely lakeside views from bedrooms and dining area. Very comfortable. 10 mins walk to centre - ferries and restaurants, 20 mins walk to station. Quiet ( although water lapping can be noisy in the wind!) Food was good but not exceptional, breakfast was acceptable but not first class. Staff very pleasant although sometimes hard to find. Helpful and very friendly when available. Bar and reception were not manned all the time, there was a bell. Terrace was small and unmanned if you wanted a drink you had to go into bar and find someone, if you wanted jaccuzzi on you had to find someone ( we had no luck so just sat in hot tub with no bubbles!) No snacks, they concentrated very much on their core services ie. restaurant service at night was good but if you just wanted a drink in the bar you had to wait for a waiter to come out, no olives or crisps, even had to ask for ice and lemon as they were so concentrated on the restaurant. Local restaurants would serve a plethora of mini bites for free with drinks, this hotel needs to up their game for the price charged. It's not all about image, (we ate in restaurant once, it was ok but menu the same as everywhere else and more expensive.) It's about providing exceptional service at all levels, it felt special but wasn't!
